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Klaben Chrysler Jeep Dodge Ram - Service Center

Kent, OH

4.8
1,895 Reviews

1,895 Reviews of Klaben Chrysler Jeep Dodge Ram - Service Center

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May 04, 2016

Service visit Great place for service. Too bad it was raining and could not get a car wash. Nice waiting room and the amenities. Will use them again. More

by JRPAX
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin Stinnett
May 03, 2016

Cant get what you ask for. I came in for my oil change, I asked if they could spray my door jams , because they are starting to rust , they never did , the time before I asked More

by MWOOLEY2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joe Hilliard
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2016 -

Klaben Chrysler Jeep Dodge Ram responded

Hello, My name is Mike VanHoose and I am the service director here at Klaben Chrysler Jeep Dodge Ram. I want to thank you for taking the time to review our service department and to provide valuable feed back regarding your service visit with us. I also want to apologize for your experience. We try very hard to deliver a customer service experience that is second to none and to continue to try and create advocates for the Klaben organization every day that we open our doors. When we receive a review whereby, like in your case, we have not exceeded the customer's expectations, it becomes a focus that is reviewed with the team in hopes of preventing the same occurrence in the future, for you as well as our other clients. With that being said, I welcome the opportunity to discuss your concern further and to see what I may be able to do in the hopes of leaving you satisfied with our efforts to correct this situation. My direct phone number is 330-593-6871. Again, I thank you for taking the time to provide your feed back and I apologize for not meeting your expectations.

May 01, 2016

Seat belt problem solved quickly! Thank you for working on my seat belt that was stuck behind the head rest and wouldn't release! I so appreciate it and I was able to go on with my day More

by Minivan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Larry Davis, Ethan Brickne, Justin Stinnett
April 25, 2016

Very helpful. Quick response Had flat tire due to pot hole. Staff was quick to help and offered assistance if needed when trying to get money back from cuty More

by janet.stegenga
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin Stinnett
April 20, 2016

My service I like working with Justin..He is very friendly and attentive to my problems.And I like to kid around with him. I am also appreciative that he is a ve More

by jeepman2005
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin Stinnett
April 11, 2016

Service Department Excellent Service Had a appointment to do some service work and took me right in on time and work was done in time they said it would be. More

by JVARGA381
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin Stinnett
April 11, 2016

Excellent customer service! I brought my car in and the service advisor took a ride with me. He diagnosed the car within a quarter of a mile. There was a loaner car waiting for More

by ANGKAZ13@NEO.RR.COM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Thames
March 31, 2016

Scheduled service + air conditioning issue Our 2011 Jeep Grand Cherokee has had air conditioning issues (manufacturer defects, my opinion) but this service dept. has tackled everyone of them. A More

by TBORGES
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick Brandt
March 31, 2016

Last visit to Klaben Simply an oil change before leaving on vacation to Georgia. They inspected the vehicle , topped off the fluids ,checked the tires and then did the oil More

by CELASAGE2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 31, 2016

Klaben is outstanding Everyone at Klaben is friendly, knowledgeable, and efficient. I bought my car at Klaben, and will only go to Klaben for service; they're that good. More

by Ms Diamond
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt King
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