Klaben Chrysler Jeep Dodge Ram - Service Center

Great customer service The service advisor was very helpful when it came to the problems that I was having with my Jeep Grand Cherokee. They fixed everything in a timely mat The service advisor was very helpful when it came to the problems that I was having with my Jeep Grand Cherokee. They fixed everything in a timely matter. Anytime I have a problem I will contact him from now on because I know the issue will get resolved. More

Great customer service! HIghly recommend! Justin Stinnett and Brian Binegar provided great customer service! I was in and out in a timely manner and have never had to return for any follow-up Justin Stinnett and Brian Binegar provided great customer service! I was in and out in a timely manner and have never had to return for any follow-up work. Brian was very thorough and knowledgable. He made great and honest recommendations regarding the future needs of my Jeep. Justin was very personable and upbeat. He makes the process of getting in and out for service quick and seamless. I highly recommend these guys! More

Super service Had to get some work done on my truck and was very pleased with the service dept. Justin in service was awesome,super friendly and informative. Had to get some work done on my truck and was very pleased with the service dept. Justin in service was awesome,super friendly and informative. More

Efficient, Friendly and Quick I have been taking my Dodge Journey to Klaben for almost two years now for routine service and I am very impressed by the quality of work that is done I have been taking my Dodge Journey to Klaben for almost two years now for routine service and I am very impressed by the quality of work that is done. Joe Hilliard is extremely friendly, willing to answer my questions and always makes sure to accommodate my busy schedule. This dealership/service center is excellent. Thank you Joe for your continued service. More

Services Service at Klaben Chrysler Jeep Dodge I have found to be very good, service Rep Amber is very professional with Excellent with detail to services Service at Klaben Chrysler Jeep Dodge I have found to be very good, service Rep Amber is very professional with Excellent with detail to services More

2013 Dodge Dart Always a pleasure coming here for service. Everyone is friendly and tells you straight up what's wrong with your car and does not try and screw you ov Always a pleasure coming here for service. Everyone is friendly and tells you straight up what's wrong with your car and does not try and screw you over for prices. Justin in the service department has been a big help. More

Great Service!! Nick saw my sister and I in order to turn on our leased jeep. My father lives in Texas, and wasn't able to be there for the trade in... We were treate Nick saw my sister and I in order to turn on our leased jeep. My father lives in Texas, and wasn't able to be there for the trade in... We were treated HORRIBLY at anothe local dealership... Not at Klaben! Nick actually gave us quality service and was so polite and kind. I will be going back there to buy my next vehicle because of his exceptional service. No sale was involved in my visit but that did not prevent nick from giving us the best service!!! Thanks Nick and Klaben!! More

Excellent customer service Justin stinnett is the bestest !!!! He makes sure to get me in in a timely fashion and always has a great attitude every time I have seen him Justin stinnett is the bestest !!!! He makes sure to get me in in a timely fashion and always has a great attitude every time I have seen him More

Routine Oil Change & Alignment Check Due To NE Ohio Potholes You may be asking, How can someone write a dealer review on a routine oil change? When I visit Klaben Chrysler in Kent Ohio, it is easy to write a rev You may be asking, How can someone write a dealer review on a routine oil change? When I visit Klaben Chrysler in Kent Ohio, it is easy to write a review. My salesman from three years ago still sends me promotional mailings on service discounts, and even called me a few weeks ago to see if my Chrysler Pacifica was a candidate for a trade-in on something newer. When I had the pleasure of purchasing a super clean, certified used vehicle from Don Jacobs a few years ago, what really stood out was how he genuinely wanted to help me with my purchase, as opposed to selling me something. He helped me get a very equitable trade-in value, and I drove home that very evening in a great everyday vehicle. I called my service writer, Justin Stinnett last Friday and made an appointment for my 100,000 mile oil change today (Monday). I arrived and was greeted with a smile and an open ear, as always. Justin offered to arrange a ride over to the new car dealership showroom while I waited. I told him I wanted to get three new Chrysler factory wiper blade assemblies, the oil change I made the appointment for, and asked him to have my alignment checked and corrected if needed. The next thing I knew Justin was showing me the paper work from the service technician who performed the work/repairs on my car, explained to me what was done, and had me on my way inviting me to call back anytime that I had a need or concern. Some of my friends ask me why I drive a half hour from Canton to Kent "for an oil change" that I can get done anywhere. How do I explain that I get far more than just an oil change at Klaben. I am treated like family and pampered around while my vehicle gets top notch service at very reasonable prices from a dealer who would love to sell me my next vehicle when I am ready. No pressure, just results. No muffler bearings, halogen fluid, or winter air needing replaced in the tires, just honest help at honest prices from an honest family dealership. Do yourself a favor. Do what I do. When you are looking for a new or different vehicle, please call Don Jacobs, and if your current vehicle needs a safety inspection, a pot hole recovery clinic, new tires, tune up , or a new transmission, call Justin Stinnett. See if they treat you as well as they treat me and I think that in a world of "where did customer service in America go?" you will be pleasantly surprised - at Klaben Chrysler Jeep Dodge. Happy Customer; - Todd K from Canton OH More