Klaben Chrysler Jeep Dodge Ram - Service Center
Kent, OH
1,895 Reviews of Klaben Chrysler Jeep Dodge Ram - Service Center
Always, (30+ yrs,) good service. My 30 year history of returning to the Klaben Chrysler Service Center for all our service needs, emphasizes my confidence in their high service qual My 30 year history of returning to the Klaben Chrysler Service Center for all our service needs, emphasizes my confidence in their high service quality. More
Warranty work. My Jeep Grand Cherokee had a recall on sun visors. The original estimate for this repair was 2 hours. After 2 hours and 15 minutes, I was told it wou My Jeep Grand Cherokee had a recall on sun visors. The original estimate for this repair was 2 hours. After 2 hours and 15 minutes, I was told it would be 30 minutes more. Those 30 minutes turned into 50 minutes, and then I had to wait another 10 minutes for someone to bring me the paperwork; it wasn't even my service adviser. More
Satisfied customer- great experience I'm writing to commend one of the service advisors-Corey Graham for his outstanding job of diagnosing and fixing (without any hassle) the problem on m I'm writing to commend one of the service advisors-Corey Graham for his outstanding job of diagnosing and fixing (without any hassle) the problem on my 2014 Jeep Cherokee Latitude. There was a rubbing noise from the right front whee at low speeds, it seemed it might need brakes but the mechanic said they were fine which led us to Klaben Jeep and Corey. I thought he might say we were hearing things since the vehicle is still under warranty but he was very courteous and professional and promised to drive and see what was up. I have to say that he was one of the first advisors that I was totally confident in.He called me a few hours later and said a bad "carrier bearing" was to blame,he replaced it under warranty with no hassle and I was good to go. Corey's attitude and professionalism will keep me as a Klaben customer from now on. Thanks and keep up the good work. More
How A Routine Factory Oil Change Can Be Amazing I have had only positive experiences with the Klaben family of dealerships and service department. My trusted service advisor Justin scheduled my appo I have had only positive experiences with the Klaben family of dealerships and service department. My trusted service advisor Justin scheduled my appointment for an oil change and multi-point safety inspection at a covenant time and the work went off without a hitch. Donnie and Alex both spoke to me while in the newly remodeled client waiting area and made my short stay there much more pleasant. Klaben is a quality dealership with quality team members. I drive from Canton (past other closer Chrysler dealerships), for the quality of service and trust in the team members at Klaben. - Todd K More
In and out pretty quickly I'm fine with the service....my only real gripe is that my car does not get washed. It may not seem like a big thing, but I've dealt with other deale I'm fine with the service....my only real gripe is that my car does not get washed. It may not seem like a big thing, but I've dealt with other dealers...Klaben Ford for one....and never had to even ask. They always asked if you wanted a wash. More
Like family .. Dealing with Klaben is like dealing with a small, family-owned enterprise. All of the employees are extremely congenial and exhibit the utmost integri Dealing with Klaben is like dealing with a small, family-owned enterprise. All of the employees are extremely congenial and exhibit the utmost integrity. I have never been concerned about them recommending work that doesn't really need done. Refreshing! More
oil change and overall checkup. apt easy to set up with no wait time......service done in timely manner as we waited for service to be finished. Have recommended Klaben to another Ch apt easy to set up with no wait time......service done in timely manner as we waited for service to be finished. Have recommended Klaben to another Chrysler owner who needed service. More
oil change Great service! Drove 2 hours to have the first oil change for our new Chrysler van on Saturday, July 30th. Many thanks to Joe Hilliard & his team! Great service! Drove 2 hours to have the first oil change for our new Chrysler van on Saturday, July 30th. Many thanks to Joe Hilliard & his team! More
Probably the best experience we have ever had at any dodge. Our service rep,Mike, was outstanding. W e were very pleased with the service and the promptness we experienced. We are from out of state and could Our service rep,Mike, was outstanding. W e were very pleased with the service and the promptness we experienced. We are from out of state and could not be more satisfied. We are actually trying to figure out how we can use this dealership in our travels. More
Dependable Service As usual I was able to schedule my appointment around my schedule, the service was done quickly and correctly and the communication between my servic As usual I was able to schedule my appointment around my schedule, the service was done quickly and correctly and the communication between my service adviser Joe ( he is the best) was excellent. I have used Klaben Dodge Jeep service for a number of years and have been satisfied with their good service and the fact they treat me like a friend not just a customer. More