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Klaben Chrysler Jeep Dodge Ram - Service Center

Kent, OH

4.8
1,895 Reviews

1,895 Reviews of Klaben Chrysler Jeep Dodge Ram - Service Center

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August 28, 2016

Always, (30+ yrs,) good service. My 30 year history of returning to the Klaben Chrysler Service Center for all our service needs, emphasizes my confidence in their high service qual More

by Goforit
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin Stinnett
August 28, 2016

Warranty work. My Jeep Grand Cherokee had a recall on sun visors. The original estimate for this repair was 2 hours. After 2 hours and 15 minutes, I was told it wou More

by JRAUDINS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joe Hilliard
3.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 29, 2016 -

Klaben Chrysler Jeep Dodge Ram responded

Mr. Raudins, thank you for taking the time to complete a review and provide us with your valuable feedback regarding your most recent service visit with us. Input like this forces us to take a look at processes and to reevalute what we do on any given day. It also helps to remind us that it is easy to give the perception that a customer's time is not valuable. Your comments will be reviewed with the entire team and used as a reminder that what seems like a few minutes to us is in reality a lot longer. Again, thank you for your feedback, I apologize for your experience, and if there is anything that I can do for you please let me know. Mike VanHoose, service director, 330-593-6871.

August 27, 2016

Satisfied customer- great experience I'm writing to commend one of the service advisors-Corey Graham for his outstanding job of diagnosing and fixing (without any hassle) the problem on m More

by Lauren Amos
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Corey Graham
August 24, 2016

How A Routine Factory Oil Change Can Be Amazing I have had only positive experiences with the Klaben family of dealerships and service department. My trusted service advisor Justin scheduled my appo More

by 2001sapphireGTS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex, Donnie, Justin Stinnett
August 19, 2016

In and out pretty quickly I'm fine with the service....my only real gripe is that my car does not get washed. It may not seem like a big thing, but I've dealt with other deale More

by DEB5241952
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Thames
August 10, 2016

Like family .. Dealing with Klaben is like dealing with a small, family-owned enterprise. All of the employees are extremely congenial and exhibit the utmost integri More

by DDUMPE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Corey Graham, Carl Bujorian
August 08, 2016

oil change and overall checkup. apt easy to set up with no wait time......service done in timely manner as we waited for service to be finished. Have recommended Klaben to another Ch More

by carol165
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin L. Bolen
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 08, 2016

oil change Great service! Drove 2 hours to have the first oil change for our new Chrysler van on Saturday, July 30th. Many thanks to Joe Hilliard & his team! More

by skapes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 02, 2016

Probably the best experience we have ever had at any dodge. Our service rep,Mike, was outstanding. W e were very pleased with the service and the promptness we experienced. We are from out of state and could More

by RJOKELA15
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Not sure of mikes last name. He was our service advisor who checked is in.
July 31, 2016

Dependable Service As usual I was able to schedule my appointment around my schedule, the service was done quickly and correctly and the communication between my servic More

by citadal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
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