Klaben Chrysler Jeep Dodge Ram - Service Center
Kent, OH
1,895 Reviews of Klaben Chrysler Jeep Dodge Ram - Service Center
My Service Team Always great and friendly service. Justin Stinnett is always so helpful. I have been working with Justin for over three years and he always has a sm Always great and friendly service. Justin Stinnett is always so helpful. I have been working with Justin for over three years and he always has a smile on his face. More
Vacation chedk Oil change and vehicle inspection for vacation trip. Back brakes replaced per recommendstion. Work completed in a timely manner. Justin as always took Oil change and vehicle inspection for vacation trip. Back brakes replaced per recommendstion. Work completed in a timely manner. Justin as always took good care of my needs. More
Long wait Needed a few things looked at and had an appt. had an oil change and tire rotation done. After 2 1/2 hrs was only able to get the oil change and tire Needed a few things looked at and had an appt. had an oil change and tire rotation done. After 2 1/2 hrs was only able to get the oil change and tire rotation done. So now I'm going into winter months with a side mirror that doesn't work and squeaky brakes. Corey was nice I just wish I knew. Didn't even get me reminder sticker for my next oil change. More
Awesome Experience The Klaben Team are very polite and mannerly, they treat you with the utmost decency, explain what the problem is and how they are gonna fix it and th The Klaben Team are very polite and mannerly, they treat you with the utmost decency, explain what the problem is and how they are gonna fix it and the cost of everything upfront. Justin my service guy is such a sweetheart very nice and a great personality and he shows that he cares about not only my vehicle but me as well as a customer! I recommend all my friends and family to Klaben!! More
Accustomed to the great service Klaben offers. We've grown accustomed to the great service Klaben offers. In particular being able to communicate with one individual. In our case, Justin Stinnett We've grown accustomed to the great service Klaben offers. In particular being able to communicate with one individual. In our case, Justin Stinnett. We'll continue to do business with Klaben and have just purchased another Chrysler. More
Best service around. I had a horrible experience at falls dodge. Your service personnel were extremely friendly and quick! They found the problem and had the car back to I had a horrible experience at falls dodge. Your service personnel were extremely friendly and quick! They found the problem and had the car back to me within 15 minutes. That would have taken 3 days at falls! I will not take my car to any other dealership even it is further away from my house. More
Maintenance Everything went smooth as normal. They were able to get me in right away. Just wish it didn't take 2 hours for an LOL change and tire rotation. Everything went smooth as normal. They were able to get me in right away. Just wish it didn't take 2 hours for an LOL change and tire rotation. More
Joe was fantastic We were up in Ohio from South Carolina pulling a 42 ft trailer when the RAM 2015 3500 was having intermittent starting problems. We really appreciate We were up in Ohio from South Carolina pulling a 42 ft trailer when the RAM 2015 3500 was having intermittent starting problems. We really appreciate the great service, keeping us informed and expediting as Joe was aware we needed to head home. Great service, we were impressed! Thanks Joe! More
Don't be fooled by other area Jeep dealers advertising. I have had experience from both the sales and service side of Klaben customer service, and have been able to see behind the curtain and see how Richa I have had experience from both the sales and service side of Klaben customer service, and have been able to see behind the curtain and see how Richard Klaben and Steve Stephens operates as a company, how well the service department works to take care of you after the sale with maintenance and repair as well as a great experience with the body shop (Damn Deer) For real, even if the Dodge dealer down the road is a few bucks a month less it's the difference between going to Target vs Wal-Mart. It's worth the few bucks. ESPECIALLY if your buying Certified pre owned or Used. More
Misdiagnose of engine issues My Ram truck was not starting. Engine would turn over but not start. I was informed that I needed a new fuel pump. The fuel pump was installed and My Ram truck was not starting. Engine would turn over but not start. I was informed that I needed a new fuel pump. The fuel pump was installed and after $550 my issue was not resolved. My truck is still current in the shop with Klaben and evidently the mechanics need to call Chrysler to discuss the issues. Needless to say my confidence level is not high. I am hoping this issue can be resolved but I am not going to pay any more money given the I have already paid enough and my problems are not resolved. More