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Klaben Chrysler Jeep Dodge Ram - Service Center
Kent, OH
2,010 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,010 Reviews of Klaben Chrysler Jeep Dodge Ram - Service Center
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September 21, 2017
Routine appointment - always easy! I've always had great experience working with this team, flexible and friendly, and accommodating to my schedule. I plan on continuing using these ser I've always had great experience working with this team, flexible and friendly, and accommodating to my schedule. I plan on continuing using these services for as long as I own this vehicle. More
by MKLEMENTS1989
Verified Customer
September 20, 2017
Repairs and servicing unbeatable! I won't buy anywhere else. I will drive from southeast Georgia to buy another Jeep. Excellent service and done right the first time, no guess work. I won't buy anywhere else. I will drive from southeast Georgia to buy another Jeep. Excellent service and done right the first time, no guess work. More
by EDCHRIS2TYBEE
Employees Worked With
September 15, 2017
Vehicle maintenance Joe does a great job of understanding personal preferences as far as appointment times and wait times. Also, when additional repairs come up, he is h Joe does a great job of understanding personal preferences as far as appointment times and wait times. Also, when additional repairs come up, he is honest about whether it needs done immediately or soon. More
by WENDYNBOB
Employees Worked With
September 12, 2017
Service for recall part I needed to schedule an appointment for a recall part so I called Klaben, I was given an appointment very quickly. The service was fast and efficient I needed to schedule an appointment for a recall part so I called Klaben, I was given an appointment very quickly. The service was fast and efficient and no bother at all, it was a pleasure. Thank you, Deb Roosa More
by sunsertbums
Employees Worked With
September 12, 2017
Great! Good service writers, good mechanics,good parts department. They get the job done and are concerned about you as a consumer!! Thanks again! Also want Good service writers, good mechanics,good parts department. They get the job done and are concerned about you as a consumer!! Thanks again! Also want to add that work done at the body shop was 1'st class! More
by sharsister7
Employees Worked With
Other Employees :
Nick Brandt, Justin Stinnett, Nick Johnson, Kim Devlin, Antonio Taylor, Jeff Reider
September 09, 2017
Waiting on a part Went in for a oil change and tire rotation. A service engine light had come on..service had to order a part and were to call me...still waiting on a Went in for a oil change and tire rotation. A service engine light had come on..service had to order a part and were to call me...still waiting on a call and it's been a week today...also didn't rotate tires..service guy recommended replacing lugs on all tires before he would rotate...i've purchased new ones...but still have yet to hear from Klaben Service...was charged for the complete oil change and rotation. UPDATE*****My forever service guy Joe Hilliard contacted me to apologize for my experience. He has and will always be the best. Jeep goes in for service Thursday..lending me a loaner Jeep vehicle (they need to add wranglers to the fleet:) and hopefully all will be okay. Thank you Joe for going the extra mile. More
by MIKELLRIDDLE
Employees Worked With
September 05, 2017
What A Mess I Had my Jeep Wrangler towed in because of a shifter cable failure. The part had to be overnighted, at my cost. I was to pick up the vehicle four days I Had my Jeep Wrangler towed in because of a shifter cable failure. The part had to be overnighted, at my cost. I was to pick up the vehicle four days later. When I opened the door to the vehicle it was filthy dirty with grease and grime from the "professional" who made the repair. It truly was beyond belief that a dealer would have left it in the condition it was left in. It wasn't marginally dirty. It was absolutely filthy. I let my service writer, Corey, know and showed him. He apologized and said they would clean it up and offered a loaner. The loaner was thru Enterprise Rental where I was badgered for 20 minutes to purchase additional insurance... Corey called me on Friday and said the vehicle was ready to be picked up. I asked him directly if he had looked at it. He told me he had and it was ready to go. I picked up the Jeep on a Saturday. It was cleaner. The passenger seat is now blotchy and not an even color. There was a soap film throughout, that still lingers after an attempt to wash the door panels myself. This same soap film covered the gauge bezel which became clearly evident the first time I drove it at night. I did not make the service writer who was there aware of my initial dissatisfaction, after all Dealer Professionals (?) had done there work, at least to their satisfaction. My gosh, I just drive this thing back and forth to an office job and depend on it to do that. My apologies. I'm sorry for choosing Klaben. I'm sorry for purchasing an extended warranty. I apologize for using the extended warranty. God only knows what I'd be left to deal with had I complained a second time. Oh, the shifter works well. This Truly was not a pleasant or satisfying experience to any degree. I will be sure to share this experience with others. More
by BILLW5
Employees Worked With
Corey Graham
September 03, 2017
Recall Vehicle was repaired correctly and in a timely matter. Always get great results at Klaben. I would recommend this dealer to anyone with a Chrysler pro Vehicle was repaired correctly and in a timely matter. Always get great results at Klaben. I would recommend this dealer to anyone with a Chrysler product. More
by DRAYER586
Employees Worked With
Mike Thames
September 01, 2017
engine light came on. My engine light came on and we called Klaben jeep and they told us to bring it right in and they would check it out and work on it the next day. To m My engine light came on and we called Klaben jeep and they told us to bring it right in and they would check it out and work on it the next day. To my surprise they called a few hours later and told us it was fixed and we could pick it up. I was impressed how fast they fixed it without an appointment. Special thanks to the service manager Tom Papish.. He's a good guy. More
by ebclark1
Employees Worked With
Tom Papish
August 29, 2017
Enjoyable Service staff are professional and have always treated me as a friend , not as a customer. Dealing with Klaben has always been a pleasant experience. Service staff are professional and have always treated me as a friend , not as a customer. Dealing with Klaben has always been a pleasant experience. Thank you. More
by ANGSAL1
