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Klaben Chrysler Jeep Dodge Ram - Service Center
Kent, OH
1,895 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,895 Reviews of Klaben Chrysler Jeep Dodge Ram - Service Center
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February 20, 2017
Basic maintenance Throughout my busy work day I noticed that I needed an oil change and I was right by the Klaben service department. I talked to Justin and he told me Throughout my busy work day I noticed that I needed an oil change and I was right by the Klaben service department. I talked to Justin and he told me he would get to my vehicle right away, and he was right I was in and out within an hour. Thanks Justin for your help. More
by taylor77made
Verified CustomerEmployees Worked With
Justin Stinnett
February 16, 2017
I LOVE MY RENEGADE! Justin is kind, knowledgeable, thorough and consistently gets the job done ahead of schedule. I know that Justin will make sure everything is done ri Justin is kind, knowledgeable, thorough and consistently gets the job done ahead of schedule. I know that Justin will make sure everything is done right the first time, every time. Thank you Justin for the great service! More
by WENDY S.
Employees Worked With
Joe Bellian, Andy Bellian, Justin Stinnett
February 15, 2017
excellent service rep Mike Thames went out of his way to make the service experience easy for me. His trusted recommendations were agreed upon and I was given a ride home. Mike Thames went out of his way to make the service experience easy for me. His trusted recommendations were agreed upon and I was given a ride home. More
by mompfr
Employees Worked With
Mike Thames
February 15, 2017
Awesome Very helpful and kind. Great service, Corey was awesome at helping me make all my decisions. I will be coming back for service in the future Go Klaben Very helpful and kind. Great service, Corey was awesome at helping me make all my decisions. I will be coming back for service in the future Go Klaben More
by heartssv2
Employees Worked With
Corey Graham
February 13, 2017
AWESOME AWESOME AWESOME!!!!!!.....YOU GUYS NEVER LET US DOWN My husband and self came in for an oil change and my front blinker light was out... anyway we had errands to run and was given a rental for a few hou My husband and self came in for an oil change and my front blinker light was out... anyway we had errands to run and was given a rental for a few hours. I would suggest (Klaben) to inform the customers NOT TO SMOKE IN THE RENTALS. YUCK...the car had a terrible smell do to that...Justin gave us a call to let us know that the car was ready, as he called us he noticed the blinker light was our again and he stated that they would need to keep my Durango over night...I asked if we could have truck since that's what I drive.. He had a SUV ready and waiting as we arrived and also helped us make the transition.. He's an awesome dude, very professional, helpful and courteous.... SHOUT OUT TO JUSTIN STINNETT.....KEEP UP THE GOOD CUSTOMER SERVICE!!!!!! More
by KIMYASARAWLS
Employees Worked With
Other Employees :
Don Jacobs is awesome everytime we come in...he's something like a magician...lol always make it happen...., Justin Stinnett
February 11, 2017
Awesome Everyone and everything was great Service department was awesome and the technician was as well I will certainly go back and will also recommend Everyone and everything was great Service department was awesome and the technician was as well I will certainly go back and will also recommend klaben to friends and family More
by b-king
February 09, 2017
The best auto service provider around! I purchased my vehicle from Klaben Chrysler Jeep Dodge in 2013 and have used their service department since for all my automotive needs. Unlike some o I purchased my vehicle from Klaben Chrysler Jeep Dodge in 2013 and have used their service department since for all my automotive needs. Unlike some of my past experiences with dealerships for purchase or service, I can honestly say that Klaben definitely prioritizes the customer experience over all else! This attitude towards its customers has lead me to recommend Klaben to my company as well as many family and friends. A special shout out to Justin Stinnett for being the point man in providing this experience! More
by weso
Employees Worked With
Justin Stinnett
February 06, 2017
great Like always great service and.friendly service. Car is ready when they said. Love coffee and donuts. I like the courtesy driver very friendly and on Like always great service and.friendly service. Car is ready when they said. Love coffee and donuts. I like the courtesy driver very friendly and on time More
by rini1946
Employees Worked With
Other Employees :
sorry the courtesy driver , Caleb Jacobs, Justin Stinnett, John Coco III, Kim Devlin
February 03, 2017
Saturdays are very busy My appointment was on a Saturday morning, and the service department was extremely full. The staff was polite, but it took quite a while to service m My appointment was on a Saturday morning, and the service department was extremely full. The staff was polite, but it took quite a while to service my vehicle, and they didn't wash my car after it had been serviced. If they had, I would have given them a rating of 5 instead of 4. More
by busyday
Employees Worked With
January 30, 2017
Really Disappointed I had a slow leak in one tire on my car (all of which were purchased from Klaben, 3 years ago, so I made an appointment with the service center and ha I had a slow leak in one tire on my car (all of which were purchased from Klaben, 3 years ago, so I made an appointment with the service center and had them order a new tire, just in case. They never discussed the price of the tire with me, but I figured I'd talk with them, at the time of the appointment. They looked over my car and said that I didn't need a new tire...........the rims just needed cleaning so they charged me $96 something for the cleaning and I had them put two new wiper blades on. Over the next few days my tire kept going flat, so I had to keep putting air in it and, although I called Klaben, immediately, they couldn't get me in because my service man had taken the weekend off, so I made an appointment for that Monday morning at 7 AM. When I went out to go to the appointment, the tire was completely flat and when I called Klaben, they asked me if I could get it up to the gas station to put air in it. I told them I would try, but I never made it there.......my tire started coming off of the rim and I had to pull over, on the side of the road. I called Klaben and told them that I was stuck, so they sent a man with a portable air machine and when he got to me, he said the tire was almost off the rim, so he couldn't help me. He left me there and I called Klaben. He asked if I had AAA and I do not, so he said he would get a place called Joe's to tow me in. I sat in that car, on the side of the road for an hour until Joe's showed up and towed me in. My service man came back to me and said I definitely needed a new tire and they hadn't sent the one back that they had ordered for me on the previous appointment. I asked him about the price of the tire and he said that he had, already, discussed the price with me, which he had not. So, in addition to the three and a half hours that I sat there on the first appointment and, now, another two hours for the second appointment to change a tire and a couple of wiper blades, he charges me another $90 some dollars for something that was their fault. I wanted that new tire from the first appointment and they felt I didn't need it, so I end up on the side of the road for an hour and lose 5 and a half hours of my time, sitting in their lobby, when the situation was their fault and, then, get charged for it, again. I am so mad, I'm looking for a new mechanic, now. I bought this car from Klaben and have been using Klaben to service it for eight years and I feel that they should have done something to compensate me for a situation that was their fault. I don't want to purchase my next car from them and I don't want to use their service department, anymore. I've, always, given excellent reviews about them, but not this time. I feel they're getting lax with the service they provide and I'm really disappointed in them. More
by SWANSONG56
Employees Worked With
I'd rather not say
