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Klaben Chrysler Jeep Dodge Ram - Service Center

Kent, OH

4.8
1,896 Reviews

1,896 Reviews of Klaben Chrysler Jeep Dodge Ram - Service Center

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June 14, 2017

Greatest I always have a great time at klaben its one of the best car dealerships o have ever been apart of! So its real hard not to buy a car from them. Becau More

by ROBZIGGLER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don Jacobs
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 13, 2017

The works They people were very nice and helpful. The service was excellent. Thank you!! My experience was great. Joe was very helpful and took very good care o More

by whosthemama2005
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 13, 2017

Always great I always know I'm in good hands at Klaben, whether I'm purchasing or having my car serviced. I knew that I could send my fiancé with my car and Justi More

by brandoncollier
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin Stinnett
June 12, 2017

Joe Hillard is phenominal I have used Klaben Chrysler service for years. This includes repairs to my various cars, as well as checking cars out before purchase. Joe is honest More

by TIMOTHY.BISH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 10, 2017

Fair auto center? It is possible. I actually look forward to having my car worked on at Klaben Chrylser Jeep. I am confident that they will only perform necessary work and not try to c More

by MARKABRAM1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 09, 2017

Very good Very courteous employees nice waiting area, fast service. Fresh delivered donuts nice tv. Magazines cell chargers. Business person could work while wa More

by Laff415
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin L. Bolen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin Stinnett
June 08, 2017

Service They did a great job. They were pleasant, easy to work with, very comparable prices. I would highly recommend them for all your service needs. More

by tr250navigator
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt King
June 07, 2017

Myjeep Called for oil change and Justin got me in the next day. Oil change and tire rotation in less then an hour. Thanks Justin and slidder. More

by The Jeff
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Slidder., Justin Stinnett
June 05, 2017

Best experience ever! Best experience I have had at a dealership! Greast communication and updates. Corey was great at letting me know every step being taken with my vehich More

by erickuhn24
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Corey Graham
June 01, 2017

OK on oil change BUT you could not rotate my tires! Your team did not have the tools to rotate my tires due to rusted lug nuts. You recommended I take it to a Goodyear dealer and see if they could rota More

by PANDRJOHNSON
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Corey Graham
Jun 01, 2017 -

Klaben Chrysler Jeep Dodge Ram responded

Hello and thank you for taking the time to provide us with your valuable feed back. As you know from submitting your review, we ask for feed back from our customers because we believe it is a true way to determine what level of service we are providing. In your case, I apologize for the service not meeting your expectations. As a Klaben customer you deserve better and we failed you on this visit. Your comments will be shared with our entire team as we look for ways to improve upon everything we do. I appreciate you taking the time to speak with our service manager Tom Papish earlier and giving him further insight. We have the resources to meet and deliver upon your service needs and if there is anything that I can do for you, please let me know. Again, thank you for your feed back. Mike VanHoose, mvanhoose@klaben.com, 330-593-6789.

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