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Klaben Chrysler Jeep Dodge Ram - Service Center
Kent, OH
1,915 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,915 Reviews of Klaben Chrysler Jeep Dodge Ram - Service Center
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September 09, 2017
Waiting on a part Went in for a oil change and tire rotation. A service engine light had come on..service had to order a part and were to call me...still waiting on a Went in for a oil change and tire rotation. A service engine light had come on..service had to order a part and were to call me...still waiting on a call and it's been a week today...also didn't rotate tires..service guy recommended replacing lugs on all tires before he would rotate...i've purchased new ones...but still have yet to hear from Klaben Service...was charged for the complete oil change and rotation. UPDATE*****My forever service guy Joe Hilliard contacted me to apologize for my experience. He has and will always be the best. Jeep goes in for service Thursday..lending me a loaner Jeep vehicle (they need to add wranglers to the fleet:) and hopefully all will be okay. Thank you Joe for going the extra mile. More
by MIKELLRIDDLE
Verified CustomerEmployees Worked With
September 05, 2017
What A Mess I Had my Jeep Wrangler towed in because of a shifter cable failure. The part had to be overnighted, at my cost. I was to pick up the vehicle four days I Had my Jeep Wrangler towed in because of a shifter cable failure. The part had to be overnighted, at my cost. I was to pick up the vehicle four days later. When I opened the door to the vehicle it was filthy dirty with grease and grime from the "professional" who made the repair. It truly was beyond belief that a dealer would have left it in the condition it was left in. It wasn't marginally dirty. It was absolutely filthy. I let my service writer, Corey, know and showed him. He apologized and said they would clean it up and offered a loaner. The loaner was thru Enterprise Rental where I was badgered for 20 minutes to purchase additional insurance... Corey called me on Friday and said the vehicle was ready to be picked up. I asked him directly if he had looked at it. He told me he had and it was ready to go. I picked up the Jeep on a Saturday. It was cleaner. The passenger seat is now blotchy and not an even color. There was a soap film throughout, that still lingers after an attempt to wash the door panels myself. This same soap film covered the gauge bezel which became clearly evident the first time I drove it at night. I did not make the service writer who was there aware of my initial dissatisfaction, after all Dealer Professionals (?) had done there work, at least to their satisfaction. My gosh, I just drive this thing back and forth to an office job and depend on it to do that. My apologies. I'm sorry for choosing Klaben. I'm sorry for purchasing an extended warranty. I apologize for using the extended warranty. God only knows what I'd be left to deal with had I complained a second time. Oh, the shifter works well. This Truly was not a pleasant or satisfying experience to any degree. I will be sure to share this experience with others. More
by BILLW5
Employees Worked With
Corey Graham
September 03, 2017
Recall Vehicle was repaired correctly and in a timely matter. Always get great results at Klaben. I would recommend this dealer to anyone with a Chrysler pro Vehicle was repaired correctly and in a timely matter. Always get great results at Klaben. I would recommend this dealer to anyone with a Chrysler product. More
by DRAYER586
Employees Worked With
Mike Thames
September 01, 2017
engine light came on. My engine light came on and we called Klaben jeep and they told us to bring it right in and they would check it out and work on it the next day. To m My engine light came on and we called Klaben jeep and they told us to bring it right in and they would check it out and work on it the next day. To my surprise they called a few hours later and told us it was fixed and we could pick it up. I was impressed how fast they fixed it without an appointment. Special thanks to the service manager Tom Papish.. He's a good guy. More
by ebclark1
Employees Worked With
Tom Papish
August 29, 2017
Enjoyable Service staff are professional and have always treated me as a friend , not as a customer. Dealing with Klaben has always been a pleasant experience. Service staff are professional and have always treated me as a friend , not as a customer. Dealing with Klaben has always been a pleasant experience. Thank you. More
by ANGSAL1
August 26, 2017
Outstanding Justin was very prompt and cordial with my recent visit.. He always greets me with a smile and makes sure everything is taken care of with my vehicle Justin was very prompt and cordial with my recent visit.. He always greets me with a smile and makes sure everything is taken care of with my vehicle that I ask for. He always goes above 100%. More
by MJD1973
Employees Worked With
Justin Stinnett
August 25, 2017
Oil change I never have any trouble making an appointment convenient for me. They are prompt and on time when I have to wait. Thank you for the great setvice I never have any trouble making an appointment convenient for me. They are prompt and on time when I have to wait. Thank you for the great setvice More
by jfisher2007
Employees Worked With
Justin Stinnett
August 23, 2017
Good Visit. Accepted coupon for discount. Appointment was received on time. Friendly staff. Clean waiting room with free wifi. Job completed on time with no press Accepted coupon for discount. Appointment was received on time. Friendly staff. Clean waiting room with free wifi. Job completed on time with no pressure to sell unwanted extras. More
by BrownsLover17
Employees Worked With
Justin Stinnett
August 21, 2017
Great Service Close To Home We are currently leasing a Chrysler Town and Country and have been very satisfied with all aspects of the leasing process and the service that our veh We are currently leasing a Chrysler Town and Country and have been very satisfied with all aspects of the leasing process and the service that our vehicle has received. More
by William Halter
Employees Worked With
Caleb Jacobs, Justin Stinnett
August 20, 2017
Fast & Friendly Service I was there less than 55 min. Klaben has definitely improved on their time that I spend at service center. They are ALL very friendly & honest. They I was there less than 55 min. Klaben has definitely improved on their time that I spend at service center. They are ALL very friendly & honest. They don't push to make a product sale, but will make recommendations to make your car run smoothly. Klaben will give me a time frame in which I have before something goes wrong. I don't stress working with the service center. Thank you!!! More
by TB_4GETMENOT81
