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Klaben Chrysler Jeep Dodge Ram - Service Center

Kent, OH

4.8
2,008 Reviews

2,008 Reviews of Klaben Chrysler Jeep Dodge Ram - Service Center

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June 14, 2018

Courteous and professional The technicians and staff are professional and welcoming. I've never had a bad experience in servicing my cars here for the past 6 years More

by VIVIAN2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin Stinnett
June 14, 2018

Awesome Service Justin is always very helpful and super nice. He's very knowledgeable and has taken great care of all the Dodge's we've owned. More

by AMONDY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin Stinnett
June 13, 2018

Service I’ve always had good service from the dodge service center. Joe is always a big help . He always lets me know what’s going on with my truck and he is More

by MR.OFIT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 06, 2018

Great service Had awesome service and vehicle was done when they told me it would be ready Justin was awesome and polite as he always has been. Thanks dude More

by MITCHPUZ28
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin Stinnett
June 05, 2018

6 months service Service on leased Jeep was excellent. Friendly,timely and I returned the next day because of my error in operating windows and Joe took time to rem More

by DJCOLLIER2310
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2018

Happy customer I’m very pleased with the service deptment. JUSTIN has always been very knowledgeable and courteous every time I have been in for service on my vehicl More

by Happy customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Stephens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Franklin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gilbert Perrin, Justin Stinnett
May 24, 2018

got the job done fast and correct. my first service experience was bad. they over filled the oil and left oil drips on the engine cover and underneath where you drain it. this time it w More

by ebclark1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don Jacobs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Caleb Jacobs, Tom Papish
May 19, 2018

Great time Great people great service worked around my schedule and got me taken care of promptly other then that it is all around a great place to go. More

by Blast1312
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin Stinnett
May 04, 2018

Service done correctly and efficient. Joe hilliard knows what needs to be done and gets it done. Joe and Klaben make your service visit convenient. I highly recomend Klaben service and sal More

by Eric CHARGER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin L. Bolen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Artie Gissinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Franklin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt King, Kim Devlin
April 30, 2018

Car was damaged My car was damaged after getting my frame fixed. I called and talked to Tom and he helped me right away. Thanks for making your customers #1 priority More

by aklasa
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom Papish
May 03, 2018 -

Klaben Chrysler Jeep Dodge Ram responded

Thank you for taking the time to provide us with your feedback regarding your recent visit to our Chrysler, Jeep, Dodge Ram service facility. It is the honest input like yours that we look for every day from our customers, so we can gauge how we are truly doing when it comes to delivering the type of experience you deserve. I apologize for the issue that originally left you less than completely satisfied. I also want to thank you for taking the time to speak with me on the phone and providing more detail of your concern. More importantly, I appreciate the opportunity to address your concern and to demonstrate that we value you and your business. If there is anything else that I may do for you please let me know. I am at your service. Tom Papish, tpapish@klaben.com.

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