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Klaben Chrysler Jeep Dodge Ram - Service Center
Kent, OH
1,755 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,755 Reviews of Klaben Chrysler Jeep Dodge Ram - Service Center
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July 28, 2016
Car needed service I had excellent service from the first phone call to picking up my repaired vehicle. I appreciate the hard work, care, and customer service given to I had excellent service from the first phone call to picking up my repaired vehicle. I appreciate the hard work, care, and customer service given to me. More
by REBECCAD0
Verified CustomerEmployees Worked With
Corey Graham
Helpful July 28, 2016
Very good experience with service department. Justin Stinnet was friendly and courteous, and very knowledgeable. He took care of my truck in a quick and efficient manner. HE IS A REAL KEEPER! You Justin Stinnet was friendly and courteous, and very knowledgeable. He took care of my truck in a quick and efficient manner. HE IS A REAL KEEPER! You guys are lucky to have him. More
by Ramguy
Employees Worked With
Justin Stinnett
July 28, 2016
Why come back.. I found out that Klaben in Kent hasn't notes my complaint about my cruse control while it was under warranty and now they find a problem with it out I found out that Klaben in Kent hasn't notes my complaint about my cruse control while it was under warranty and now they find a problem with it out of warranty and expect me to pay $150 dollars. More
by Cpc15
Employees Worked With
Justin Stinnett
July 27, 2016
Used parts specialist I brought my vehicle and because at the time of purchase one month ago my radio was malfunctioning as noted by my salesman. The service department I brought my vehicle and because at the time of purchase one month ago my radio was malfunctioning as noted by my salesman. The service department wasn't formed of the malfunctioning radio and supposedly ordered me a new one. After having to contact the service department and ask them is my part in yet since no one has bothered to call me, I was finally told yes it's here and I set up and up The appointment. But instead of replacing the radio with a brand-new part I got to use part installed in my bran new 1000 m The appointment. But instead of replacing the radio what a brand-new part I got to use part installed in my bran new vehicle. The face of the radio is scratched up and damaged and the service advisor didn't even bother to look at the repair that was done but then again he Geneva know why I was there. He kept thinking I wanted a service on my vehicle after owning it for only a month. More
by themorellos
July 25, 2016
Some of the nicest people you will meet The used dealer ship is great already did a review on them now i have came to the service center they have been great also they are quick and dont rip The used dealer ship is great already did a review on them now i have came to the service center they have been great also they are quick and dont rip you off! Great place i will be bringing my car back here to be serviced as needed justin and mike were both friendly and ready to help! I would recommend this place to anyone! More
by Ash1012
Employees Worked With
Justin Stinnett, Mike Thames
July 25, 2016
Best service ever Mike was super helpful and has provided the best care for my Crossfire roadster for the twelve years I have had it. I wouldn't take it anywhere else. Mike was super helpful and has provided the best care for my Crossfire roadster for the twelve years I have had it. I wouldn't take it anywhere else. thanks Mike Thames! More
by Buckeyedad
Employees Worked With
Mike Thames
July 22, 2016
Fast, convenient, and hassle free I will only deal with Joe Hillard, as I have been dealing with him for years. He doesn't snow ball me on anything, and I really appreciate that about I will only deal with Joe Hillard, as I have been dealing with him for years. He doesn't snow ball me on anything, and I really appreciate that about him. Tell me straight forward and leave it at that, and then I'll decide. He's one of the best. More
by davegrau1990
Employees Worked With
July 21, 2016
Great experience Everyone was friendly, quick and efficient. It was time for an oil change and tire rotation and there was a recall. I had to bring my newborn with me Everyone was friendly, quick and efficient. It was time for an oil change and tire rotation and there was a recall. I had to bring my newborn with me and they were done in little over an hour. More
by wendyhblings
Employees Worked With
Mike Thames
July 20, 2016
Friendly and knowledgable The Klaben service associate was very friendly and the technicians were able to detect the problems with my vehicle and fix them the same day. The Klaben service associate was very friendly and the technicians were able to detect the problems with my vehicle and fix them the same day. More
by EMVSTEK
Employees Worked With
Justin Stinnett
July 20, 2016
repair work I took my car in for a grinding noise in the front end, felt like transmission was slipping and a musty smell from my sunroof (which it was also in fo I took my car in for a grinding noise in the front end, felt like transmission was slipping and a musty smell from my sunroof (which it was also in for in 2015)-no issues with the transmission was found. front end issue addressed and taken care but car was there over night and no offer for a loner car- so I was stuck at home. the sunroof issue was not addressed at all and when I picked up my car the next day Justin was off and I was told by Joe that I would get a call the following day. well, 3 weeks later and still no call! More
by MACKAMK
