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Klaben Chrysler Jeep Dodge Ram - Service Center

Kent, OH

4.8
1,915 Reviews

1,915 Reviews of Klaben Chrysler Jeep Dodge Ram - Service Center

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September 28, 2017

Joe Hillard does a great job for my service. I can get an appointment and get in and done quickly. Joe and the service team do a great job each and every time I go there More

by Bob
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 27, 2017

Van repairs My van has 253,000 miles on it Cleven takes excellent care of it Josie can make sure everything's fixed accordingly. He's always taken great great car More

by CF685TS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 27, 2017

No one ever called me to make the appointment. This is the second time I went through the website to make my appointment. The first time I was never contacted but I thought it was something I did w More

by KELLYCC34
Recommend Dealer
Yes
Employees Worked With
Justin Stinnett
Sep 27, 2017 -

Klaben Chrysler Jeep Dodge Ram responded

Thank you for taking the time to share you experience. Your feedback is very important to the entire Klaben Team. I apologize that we failed to provide confirmations after you scheduled appointments online. That is unacceptable and not the way it is supposed to be. We very much appreciate you bringing this to our attention. We have addressed and resolved the issue moving forward. Please don't hesitate to reach out if you experience the same issue, or any issue requiring our attention, in the future. Thank you for your business, your loyalty, and especially for the confidence you have placed in Klaben. We are responsible for continuously providing affirmations to you that your trust and confidence are well placed, that we value your business, and that your satisfaction is very important. Rich Klaben. 330.673.3139 ext 242.

September 25, 2017

great service Cory and the rest of the team have the knowledge and the capability to get the job done and done in a timely matter. Great Service!!!!!!!!!!!!!!!!!!! More

by rcales2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Corey Graham
September 25, 2017

First oil change on new ram diesel Service was as expected five star klaben has been the best service and customer oriented even if you don't buy your vehicle from there but I recommend More

by Ktm 300xc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Franklin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Brandt
September 21, 2017

Routine appointment - always easy! I've always had great experience working with this team, flexible and friendly, and accommodating to my schedule. I plan on continuing using these ser More

by MKLEMENTS1989
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin Stinnett, Mike Thames
September 20, 2017

Repairs and servicing unbeatable! I won't buy anywhere else. I will drive from southeast Georgia to buy another Jeep. Excellent service and done right the first time, no guess work. More

by EDCHRIS2TYBEE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin L. Bolen
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 15, 2017

Vehicle maintenance Joe does a great job of understanding personal preferences as far as appointment times and wait times. Also, when additional repairs come up, he is h More

by WENDYNBOB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 12, 2017

Great! Good service writers, good mechanics,good parts department. They get the job done and are concerned about you as a consumer!! Thanks again! Also want More

by sharsister7
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Artie Gissinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Brandt, Justin Stinnett, Nick Johnson, Kim Devlin, Antonio Taylor, Jeff Reider
September 12, 2017

Service for recall part I needed to schedule an appointment for a recall part so I called Klaben, I was given an appointment very quickly. The service was fast and efficient More

by sunsertbums
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
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