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Klaben Chrysler Jeep Dodge Ram - Service Center

Kent, OH

4.8
1,808 Reviews

1,808 Reviews of Klaben Chrysler Jeep Dodge Ram - Service Center

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June 05, 2017

Best experience ever! Best experience I have had at a dealership! Greast communication and updates. Corey was great at letting me know every step being taken with my vehich More

by erickuhn24
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Corey Graham
June 01, 2017

OK on oil change BUT you could not rotate my tires! Your team did not have the tools to rotate my tires due to rusted lug nuts. You recommended I take it to a Goodyear dealer and see if they could rota More

by PANDRJOHNSON
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Corey Graham
Jun 01, 2017 -

Klaben Chrysler Jeep Dodge Ram responded

Hello and thank you for taking the time to provide us with your valuable feed back. As you know from submitting your review, we ask for feed back from our customers because we believe it is a true way to determine what level of service we are providing. In your case, I apologize for the service not meeting your expectations. As a Klaben customer you deserve better and we failed you on this visit. Your comments will be shared with our entire team as we look for ways to improve upon everything we do. I appreciate you taking the time to speak with our service manager Tom Papish earlier and giving him further insight. We have the resources to meet and deliver upon your service needs and if there is anything that I can do for you, please let me know. Again, thank you for your feed back. Mike VanHoose, mvanhoose@klaben.com, 330-593-6789.

May 22, 2017

Great Service I was in and out very quickly! The waiting area was very relaxing with snacks that I enjoyed. When I got the invoice, I was shocked to see it was fr More

by Rick
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin Stinnett
May 21, 2017

Just a broken part Had a broken part on the drivers seat. Ordered through Justin. He called when it came in and made our appointment. Brought the car in, Justin insta More

by HUDSN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin L. Bolen
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2017

Great Job All good with the service department. Fast and easy to work with. I took all 3 of our cars in for check ups and oil changes. More

by matthew.seaman.33
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Thames
May 12, 2017

Amazing I always have amazing service when I go to Klaben. Justin is always great to work with and I only let Brian work on my cars More

by Sammyjo9008
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian binegar, Justin Stinnett
May 10, 2017

Car in for a full detailling A full detailing was received as a gift and the work was completed as I anticipated as I expected. Joe is his usual friendly and efficient self. More

by Ed
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 05, 2017

Great job Good value, speed of service. With a complete inspection, you leave knowing your car has been completely looked over. This will keep me coming back. More

by jlp1977
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin Stinnett
May 02, 2017

Very informative I made the appoint for my 2017 jeep renegade because it felt, to me that there was a hesitation when shifting from reverse into drive. After a test d More

by G4BUNCH
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mike Thames, Tom Papish
May 02, 2017

Great and super service department They went above and beyond the call of duty on my car.It turned out really good. They did a great job. My car needed some body work and Justin Stinnet More

by BRONCOCRAZY704
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt King, Justin Stinnett
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