Klaben Chrysler Jeep Dodge Ram - Service Center

How customers should be treated Our service advisor Justin was awesome. He treated us with respect and made us feel important. Excellent service every time we have an issue. He makes Our service advisor Justin was awesome. He treated us with respect and made us feel important. Excellent service every time we have an issue. He makes what would normally be an unpleasant experience of getting repairs done a fast and painless process. Justin’s attitude and work ethic is what all customer service should be based around. Can’t say enough, we are happy customers. More

Been going to Joe for years Joe always takes great care of my Jeeps! He's knowledgable about the vehicle and knows what it needs for my regular service requirements. Thanks Joe! Joe always takes great care of my Jeeps! He's knowledgable about the vehicle and knows what it needs for my regular service requirements. Thanks Joe! More

Justin Stinnett in service is AWESOME Justin took care of my Jeep's problem. I felt he wanted to make sure the air conditioning was fully working before returning my car. (As even when th Justin took care of my Jeep's problem. I felt he wanted to make sure the air conditioning was fully working before returning my car. (As even when they replaced one problem, ran the car to make sure it was 100%, and it wasn't.). Even to the point of having to tell me I won't have my Jeep for awhile. He took care of the cost of the oil change and then above and beyondmaking sure I felt taken care of and appreciated. Justin made sure that I was very well compensated for the amount of time I did not have my Jeep. I am in a Customer Service Role and truly see his love for his job and customers. Excellent!!!! Give this boy a RAISE! More

EXCELLENT service! After receiving repairs and maintenance on my vehicle last week, I was disappointed with the customer service. I wasn't shy about submitting an honest After receiving repairs and maintenance on my vehicle last week, I was disappointed with the customer service. I wasn't shy about submitting an honest review. Shortly after sending the review, I was pleasantly surprised to receive a phone call from Klaben's Michael Van Hoose and Tom Papish. I was thanked for my thorough comments and told that they would be used to improve the department's customer service practices. I soon found out that I would be the first to benefit. Tom arranged a follow-up appointment for my vehicle on the next business day. I had requested an estimate on replacing a burned-out bulb at my initial appointment - my first time using Klaben's Service Department. This request was overlooked and subsequently, the bulb was not replaced. There were also some communication issues, which caused me to be late to an event I was scheduled to attend. To say that Tom and Klaben made up for my negative experience is an understatement. They went OVER, ABOVE and BEYOND to make it right and ensure that I was a valued customer. Tom personally came to my job, picked up my car and took it to the service center to have the bulb replaced. When he returned my car a short time later, not only was the bulb replaced, my vehicle was washed and my gas tank was topped off! This complimentary (he wouldn't let me pay him) repair and extras meant so much to me. Clearly, Klaben's apology is more than lip service. Their example of positive, memorable and excellent customer service has won me over and I now have a new service center. Thank you so much for taking the time, energy and thoughtfulness to make me feel valued and appreciated! I will be back and I will be recommending your service department to others. More

Hands Down, the Best of the Best in Service. Joe Hilliard in Service & Tom Papish, Service Manager are nothing short of Amazing! They go out of their way to make sure things are done right the Joe Hilliard in Service & Tom Papish, Service Manager are nothing short of Amazing! They go out of their way to make sure things are done right the first time. My 2017 Jeep Cherokee Trailhawk has never been in better hands & runs smooth as butter. I also want to say a Big Thank You to Joe Hilliard & Tom Papish & the entire Klaben Service Crew for being so professional, empathetic & accomidstiong to me & my disability. I’m in a wheelchair & they do everything possible to make sure everything is accessible & easy for me to navigate in & out of the service center & making sure I’m good to go with whatever I need. They always get me in & out as soon as possible & their follow up is the Gold Standard in Service. I would encourage everyone to take their vehicle there for service. I drive all the way from Berea to Kent to take my Jeep to Klaben & it’s well worth it. Thank so much Klaben for the sweet hook up! Steve More

Service This is my second car from Klaben. I’ve been working with Joe Hilliard for a very long time and I never have any complaints. He is always so kind, ver This is my second car from Klaben. I’ve been working with Joe Hilliard for a very long time and I never have any complaints. He is always so kind, very professional and my visits are always pleasant. More

Great service! Got my oil changed & tires rotated. Staff friendly & helpful. Read a book while I waited comfortably in waiting room. Great service! Good price! Richi Got my oil changed & tires rotated. Staff friendly & helpful. Read a book while I waited comfortably in waiting room. Great service! Good price! Richie, my service member, was great! More

Joe in Service is a ROCK STAR. He is wonderful. Joe proactively addressed recalls and listened carefully to my concerns. He cares about customer satisfaction and delivers a crownin He is wonderful. Joe proactively addressed recalls and listened carefully to my concerns. He cares about customer satisfaction and delivers a crowning customer experience. Great work by a great worker. More

Have gone here for years. I've used Klaben Jeep Dodge for years..prolly 3 cars worth so far. Joe Hilliard is my repair shop rep and always makes time for my questions and conce I've used Klaben Jeep Dodge for years..prolly 3 cars worth so far. Joe Hilliard is my repair shop rep and always makes time for my questions and concerns, always takes care of me. Klaben always goes out there way to keep me informed, keeps me happy and keeps me coming back! More

Excellent Air conditioner needed repaired they fixed and took care of any deductible. Would recommend their sales and service areas. Kept us posted throu Air conditioner needed repaired they fixed and took care of any deductible. Would recommend their sales and service areas. Kept us posted through voicemail messages. More