Klaben Chrysler Jeep Dodge Ram - Service Center

Oil change I never have any trouble making an appointment convenient for me. They are prompt and on time when I have to wait. Thank you for the great setvice I never have any trouble making an appointment convenient for me. They are prompt and on time when I have to wait. Thank you for the great setvice More

Good Visit. Accepted coupon for discount. Appointment was received on time. Friendly staff. Clean waiting room with free wifi. Job completed on time with no press Accepted coupon for discount. Appointment was received on time. Friendly staff. Clean waiting room with free wifi. Job completed on time with no pressure to sell unwanted extras. More

Great Service Close To Home We are currently leasing a Chrysler Town and Country and have been very satisfied with all aspects of the leasing process and the service that our veh We are currently leasing a Chrysler Town and Country and have been very satisfied with all aspects of the leasing process and the service that our vehicle has received. More

Fast & Friendly Service I was there less than 55 min. Klaben has definitely improved on their time that I spend at service center. They are ALL very friendly & honest. They I was there less than 55 min. Klaben has definitely improved on their time that I spend at service center. They are ALL very friendly & honest. They don't push to make a product sale, but will make recommendations to make your car run smoothly. Klaben will give me a time frame in which I have before something goes wrong. I don't stress working with the service center. Thank you!!! More

Five Years of Stellar Service I started using Klaben when I moved back to the Stow area in 2012. The service managers are friendly, upfront, easy to work with, and they don't talk I started using Klaben when I moved back to the Stow area in 2012. The service managers are friendly, upfront, easy to work with, and they don't talk to you like you're an idiot. They explain things in detail and, when necessary, work with you to figure out what must be dealt with now and what can wait a month or two. Their prices are always fair and they always stand behind their work, which means you can take your car home knowing you won't have to worry about what you had done. When I moved to Cleveland in 2015 I tried to find a maintenance shop I liked as much as Klaben, and I couldn't! Within six months, I was driving my car the 40 minutes south to have it worked on at a shop I trust with people I trust. While I did not buy this particular vehicle at Klaben (it was purchased in Pennsylvania), they have done an amazing job taking care of me and my car and I am quite certain that, when the time comes to pass, the next vehicle will definitely be purchased there. Thanks for being awesome, guys! More

Great I feel confident that my maintenance to my car will be done properly. The staff is friendly and helpful. The waiting area is comfortable and I appre I feel confident that my maintenance to my car will be done properly. The staff is friendly and helpful. The waiting area is comfortable and I appreciate the simple refreshments. More

Oil change and recall. The service center at Klaben is always on top of things. Friendly and knowledgeable staff that gets you on your way asap. The waiting room is always The service center at Klaben is always on top of things. Friendly and knowledgeable staff that gets you on your way asap. The waiting room is always clean and stacked with the best donuts. Thanks! More

Very good customer service I usually deal with Justin (Love working with Justin) but he was on vacation. Joe H took care of me. Joe was great. Joe answered all of my questions a I usually deal with Justin (Love working with Justin) but he was on vacation. Joe H took care of me. Joe was great. Joe answered all of my questions and got my issue taken care of. Very happy with his customer service. Another good service experience at Klaben. More

recall repair Joe was very helpful. we had a small window of time to get the recall repair done before leaving on vacation, and Joe got is in when we needed and the Joe was very helpful. we had a small window of time to get the recall repair done before leaving on vacation, and Joe got is in when we needed and the repair only took an hour, then we were on our way! More

Tom Papish I had a complaint and thinking my concern wouldn't be acknowledged, Tom the service manager called to discuss my concerns. To my shock he express tha I had a complaint and thinking my concern wouldn't be acknowledged, Tom the service manager called to discuss my concerns. To my shock he express that the service writer did in fact accidentally misquote the wrong price for the job. I was surprised, I thought he was going to be supportive of his employee and side with him. He didn't. There alone showed me management cares and has expectations of their staff and will address any concerns a customer may have. We have discussed and settled the issues and I have confidence that the service department will do a good job and will try their hardest to resolve the issue. This has restored my faith in Klaben and will return to only work with Tom or Joe no one else. Jacquelyn Woods-Watford More