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Klaben Chrysler Jeep Dodge Ram - Service Center

Kent, OH

4.8
1,809 Reviews

1,809 Reviews of Klaben Chrysler Jeep Dodge Ram - Service Center

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September 30, 2017

Fast courteous service. Got appointment fast, service was quick and service department notified me about rear bad brakes. Rap laced brakes faster than I thought they would. W More

by KENBARKER19
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Corey Graham
September 29, 2017

wonderful service Joe and the Klaben Dodge service team provide service that's thorough and efficient. It's why I always come back to Klaben. The waiting area is very More

by Ms Diamond
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 29, 2017

Awesome customer service Joe Hilliard and this whole service team is outstanding. He is always professional, honest and kind. He always tells me what is needed and does NOT ev More

by mcfishman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 29, 2017

Great service Coreyy graham is always helpful and knowledgeable when it comes to the service needs of my car. I tell all my friends and family to visit him for all More

by heartssv2
Recommend Dealer
Yes
Employees Worked With
Corey Graham
September 28, 2017

Joe Hillard does a great job for my service. I can get an appointment and get in and done quickly. Joe and the service team do a great job each and every time I go there More

by Bob
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 27, 2017

Van repairs My van has 253,000 miles on it Cleven takes excellent care of it Josie can make sure everything's fixed accordingly. He's always taken great great car More

by CF685TS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 27, 2017

No one ever called me to make the appointment. This is the second time I went through the website to make my appointment. The first time I was never contacted but I thought it was something I did w More

by KELLYCC34
Recommend Dealer
Yes
Employees Worked With
Justin Stinnett
Sep 27, 2017 -

Klaben Chrysler Jeep Dodge Ram responded

Thank you for taking the time to share you experience. Your feedback is very important to the entire Klaben Team. I apologize that we failed to provide confirmations after you scheduled appointments online. That is unacceptable and not the way it is supposed to be. We very much appreciate you bringing this to our attention. We have addressed and resolved the issue moving forward. Please don't hesitate to reach out if you experience the same issue, or any issue requiring our attention, in the future. Thank you for your business, your loyalty, and especially for the confidence you have placed in Klaben. We are responsible for continuously providing affirmations to you that your trust and confidence are well placed, that we value your business, and that your satisfaction is very important. Rich Klaben. 330.673.3139 ext 242.

September 25, 2017

great service Cory and the rest of the team have the knowledge and the capability to get the job done and done in a timely matter. Great Service!!!!!!!!!!!!!!!!!!! More

by rcales2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Corey Graham
September 25, 2017

First oil change on new ram diesel Service was as expected five star klaben has been the best service and customer oriented even if you don't buy your vehicle from there but I recommend More

by Ktm 300xc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Franklin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Brandt
September 21, 2017

Routine appointment - always easy! I've always had great experience working with this team, flexible and friendly, and accommodating to my schedule. I plan on continuing using these ser More

by MKLEMENTS1989
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin Stinnett, Mike Thames
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