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Klaben Chrysler Jeep Dodge Ram - Service Center

Kent, OH

4.8
1,809 Reviews

1,809 Reviews of Klaben Chrysler Jeep Dodge Ram - Service Center

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December 14, 2017

Normal maintenance Always helpful and wonderful! Will never take my vehicles anywhere else. Justin Stinnett is always so kind and his customer service is outstandingly More

by courtneyccc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin Stinnett
December 13, 2017

Sales Finance and Service Sales and finance experience was excellent. Because of many years dealing with the service department, I gave an excellent rating. However, it took tw More

by grayronald17
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Coco III, Mike Thames, Kim Devlin
November 29, 2017

Jeff Beane was AMAZING I will definitely recommend Klaben and to see Jeff Beane. Jeff had a vehicle picked out for me and did everything prior to me showing. Was very detail More

by John B.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Timothy Beane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeffrey Beane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kim Devlin
November 24, 2017

Van repair Klaben was able to repair my Chrysler van and has restored my faith in local auto dealership repair shops. It's running great! Thank you!!! More

by tskent
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
4.0
This rating includes all reviews, with more weight given to recent reviews.
November 20, 2017

Great Job Every Time At both the mechanical and body shops, service has been friendly and quick. My wife says "these guys are so stinking nice." It's not fun to take our c More

by DOUGKAUFMAN166
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gilbert Perrin, Justin Stinnett
November 19, 2017

Service couldn’t find the water pump leaking I brought my Pontiac solstice for service for the water pump leak. After they put pressure test on it they still couldn’t find it. The next day I had More

by brkz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joe Hilliard
2.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 24, 2017 -

Klaben Chrysler Jeep Dodge Ram responded

Thank you for your input and feedback regarding your visit to our service department. Reading your comments, I completely understand your frustration and disappointment with your experience. We try hard to set ourselves apart from our competition but we certainly did not do that in your case. You deserve better no excuses. Your point of being very inconvenienced has been shared with the entire team. Moving forward, we will work to make future service visits less of a burden and more satisfactory. We know you have choices when it comes to your automotive needs and we truly appreciate that you chose Klaben. Hopefully we have the opportunity to prove that to you on subsequent visits. Again, I thank you for your feedback, apologize for your experience and if there is anything that I or any member of our team can do for you, please let me know. Mike VanHoose, mvanhoose@klaben.com, 330-593-6789.

November 17, 2017

Service Dept i have been a customer of Klaben for several years and i have never had a bad experience. I brought my car in for an oil change recently and Justin, i More

by VIND723
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin Stinnett
November 15, 2017

Fast and friendly Service adviser very helpful. Techs are thouro. Decent prices and friendly service is the reason I go to Klaben. The technicians are fast and thouro. More

by JGB243
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 13, 2017

Thanks Justin Justin has been our go to mechanic for a number of years. He always has a friendly smile and is ready to help us in anyway he can! We have been very More

by Franklin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin Stinnett
November 10, 2017

Always a pleasant experience! We needed service on our Chrysler Town & Country van. Usually, I prefer to wait there. I always work with Joe. He makes scheduling easy and convenient More

by SCHIERENBECK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
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