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Klaben Chrysler Jeep Dodge Ram - Service Center
Kent, OH
1,809 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,809 Reviews of Klaben Chrysler Jeep Dodge Ram - Service Center
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January 13, 2018
'16 Patriot Traction Control Indicator Issue The service provided at the Klaben Jeep Service Center was perfect, the issue was quickly diagnosed, an explanation of the problem relayed to me and t The service provided at the Klaben Jeep Service Center was perfect, the issue was quickly diagnosed, an explanation of the problem relayed to me and the corrective repair started. At the end of the estimated time, Joe Hilliard, our service rep, visited us in the well appointed customer waiting area and advised us the repair would require a part and additional time to complete. We were provided with a loaner vehicle and upon our return, everything was completed and explained to our satisfaction. Joe did a great job and is clearly an asset to the Klaben Auto Groups. This is the type of service and customer satisfaction that has made Klaben our "Go To" for vehicle for 30 yrs. and now 4 generations of drivers. Thank You all for the support and service to us for all these years ! More
by Butch Jones
Employees Worked With
January 11, 2018
Check Engine Light I had to make a last minute appointment for a check engine light. Justin went way above and beyond to help my wife and I get her car fixed and back on I had to make a last minute appointment for a check engine light. Justin went way above and beyond to help my wife and I get her car fixed and back on the road. More
by Mustang1
Verified CustomerEmployees Worked With
Justin Stinnett
January 10, 2018
Foul weather - fouled spark plugs Service tech Cory kept in touch daily, explained what was going on, explained how the problem was being addressed, I was happily back on the road Service tech Cory kept in touch daily, explained what was going on, explained how the problem was being addressed, I was happily back on the road More
by DONNA.STOUGH
Employees Worked With
Corey Graham
January 09, 2018
There longer than needed for oil change and tire rotation Well at least there ended up being a reason that I was there for 1.5 hrs! Turns out that the technician did some recall items (but it would’ve been n Well at least there ended up being a reason that I was there for 1.5 hrs! Turns out that the technician did some recall items (but it would’ve been nice to know that while I was waiting in the waiting area). After all, I only scheduled an oil change! To make it up to me, there was no charge for the services so that’s why I still give four star rating. More
by mmcclure5
Employees Worked With
Corey Graham
January 06, 2018
Battery replacement I took my Jeep into Klaben Jeep to have my dead battery replaced. My battery was under warranty as I replaced it last year. First of all they had no t I took my Jeep into Klaben Jeep to have my dead battery replaced. My battery was under warranty as I replaced it last year. First of all they had no there that could check my battery and I had to leave my Jeep overnight. They did get me a loaner for the night. I told them I had guess coming in from out of state and that I needed my car ASAP. The next morning after they opened (7:00 AM) I called at 8:30 AM to see if they got my battery in my car. No. They finally called. me at 9:40 saying my car if finished. I asked about my warranty . He said being I bought my battery last year they take off 1 year of warranty, so I now have 2 full years of my warranty. I don't know if they thing all women are stupid or not, but assure you I am not. I told they I will not let this go. The 3 year warranty is 3 years. It wasn't my fault they put a defective battery in my Jeep. This is the second time that they have tried to cheat me as they tried to pull a shady practice on me when I had my Lincoln in there as well. I will go further up the food chain about trying to cheat me twice. Now I can't go any further because the service button won't work. I guess that is one way not to get a poor rating. More
by JMEADOWS9
Employees Worked With
January 04, 2018
2007 Jeep repairs I have a 2007 Jeep Lorado with 24,000 miles. It was displaying the check engine light and eventually stalled. The first fix was replacing the main I have a 2007 Jeep Lorado with 24,000 miles. It was displaying the check engine light and eventually stalled. The first fix was replacing the main computer module. The same issues appeared within two days. My service advisor, Mike, was fantastic. He allowed me to use a Cherokee loaner, which I used for four days while they worked on correcting the problem. They replaced the shifter computer module at no charge to me. I was very impressed that they took responsibility for not having corrected the problem on the initial service. Even though having to take the Jeep back the second time was a huge incomvience for me, it was made much easier by the actions of Mike to make sure it was fixed the second time. More
by SVASKO1403
Employees Worked With
Mike Thames
December 28, 2017
Winterize 2006 Pontiac Vibe Service department was able to work my daughter's car in on short notice which I really appreciated over the holidays. I have dealt with Klaben and J Service department was able to work my daughter's car in on short notice which I really appreciated over the holidays. I have dealt with Klaben and Joe Hilliard in the service department for many years and have always felt I was treated fairly and honestly. I would recommend the service department over others in the area. More
by RGILLESP
Employees Worked With
December 27, 2017
Service after my purchase I leased my 2017 ram my first service was due I called spoke with Jeff Ryder about getting me in. He did an amazing job of getting my truck right in. I leased my 2017 ram my first service was due I called spoke with Jeff Ryder about getting me in. He did an amazing job of getting my truck right in. He went above and beyond to actually pick my truck up leave a vehicle for me and brought my truck back. The service advisor Justin Stinnett gave me a report of my service work the the checked all tire pressure and filled them, tire rotation, oil changed and more. Thanks again Jeff because of you my truck and my wife's jeep will only be serviced with klaben. More
by Jasonp
Employees Worked With
Justin Stinnett, Jeff Reider
December 26, 2017
Excellent customer service I’m extremely satisfied with the sales and service departments . I thank you very much for making the process easy and for the excellent customer serv I’m extremely satisfied with the sales and service departments . I thank you very much for making the process easy and for the excellent customer service. More
by lisa
December 22, 2017
T.C.O.B. Thank You for Taking Care Of Business (TCOB)!! Wasn't happy after I had some work done on my Jeep Patriot and I made it known. Joe in Service Dept. ha Thank You for Taking Care Of Business (TCOB)!! Wasn't happy after I had some work done on my Jeep Patriot and I made it known. Joe in Service Dept. had me bring in my Jeep and he made it right. Not only was I impressed, he made me a believer of your Commitment To Excellence!!! I will be a customer for awhile now. Thank You for making me a happy feel like you want my service!! In my past experience with service stations, this would of been something that might of been a repair that I would of been responsible for and easily felt like I was taken advantage of again!! Very Impressed!! Keep the great work ethic up!! I've already been praising your company's resilience to make the customer feel like they matter!! Walt G. More
by WGEDEON
