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Klaben Chrysler Jeep Dodge Ram - Service Center

Kent, OH

4.8
2,015 Reviews

2,015 Reviews of Klaben Chrysler Jeep Dodge Ram - Service Center

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March 13, 2019

Great Service Klaben service has taken care of my Jeep for 3 years. Cory Graham is fantastic in tracking my needs. They have competitive prices and always great ser More

by cjwoolverton
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Corey Graham
March 13, 2019

service well done with customer in mind . took care of all problems with front end noise . car is back with a smooth and quiet ride . thanks to service dept. More

by kslota
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Richard "Buddy" Moore
March 13, 2019

Best service center I’ve ever been to Best service department I’ve ever been to. Service was quick and Joe working in the service department was more than helpful and knowledgeable. I woul More

by MATTHEW.PLESZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 13, 2019

Red Carpet Service! In addition to needing some maintainance work, I dropped off my 2011 Jeep at Klaben's service center and was courteously driven to work by one of thei More

by LoveMyJeep
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 12, 2019

Renegade Sun Roof Repair Service rep was the best. Very pleasant to work with and friendly always had a smile. From start to finish. My vehicle need a couple days for repair. More

by DBrown
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Justin Stinnett
March 12, 2019

I had a recall and they did it This was my first time ever there and they were ver nice and friendly and they fixed it on a timely manner. I will use them again in the future. More

by jessisbest2003
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin Stinnett
March 12, 2019

Let down again. I am very upset. My last 2 visits here were bad. And after talking to the service manager last time, I thought that I would be ok to go back. I though More

by Michelle
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Justin Stinnett, Richard "Buddy" Moore
Mar 16, 2019 -

Klaben Chrysler Jeep Dodge Ram responded

Thank you for taking the time to provide a review of your visit to our service facility. Thank you also for the positive marks to some of the questions. I apologize for the issues that put you in the position of being less than completely satisfied with your experience. Clearly you gave us a second chance and we failed. No excuses. I welcome the opportunity to speak with you in order to gather more details and to see if there is anything that I can try and do for you at this point. We ask for feedback because we know we will receive the honest feedback such as yours that we can use to hopefully make us better. Thank you again for your feedback and I look forward to hearing from you soon. Mike VanHoose, mvanhoose@klaben.com, 330-673-3139, ext 107.

March 11, 2019

Touch up hood we were contacted by Joe H. We made an appointment to bring in our van. We were promptly greeted by the friendly team of Klaben Service. We highly re More

by SCHA0229
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Franklin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Timothy Beane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Caleb Jacobs
March 10, 2019

Outstanding client service! The service department is always outstanding. I work with Joe Hilliard all the time and he is quick to keep me informed of the progress of my appointm More

by tbrzuski
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 10, 2019

Great experience Justin in the service department is always very helpful and honest. We have always had a good experience and great service when working with Justin. More

by KTSEARFOSS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin Stinnett
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