Klaben Chrysler Jeep Dodge Ram - Service Center
Kent, OH
2,015 Reviews of Klaben Chrysler Jeep Dodge Ram - Service Center
Great Service Klaben service has taken care of my Jeep for 3 years. Cory Graham is fantastic in tracking my needs. They have competitive prices and always great ser Klaben service has taken care of my Jeep for 3 years. Cory Graham is fantastic in tracking my needs. They have competitive prices and always great service. More
service well done with customer in mind . took care of all problems with front end noise . car is back with a smooth and quiet ride . thanks to service dept. well done with customer in mind . took care of all problems with front end noise . car is back with a smooth and quiet ride . thanks to service dept. More
Best service center I’ve ever been to Best service department I’ve ever been to. Service was quick and Joe working in the service department was more than helpful and knowledgeable. I woul Best service department I’ve ever been to. Service was quick and Joe working in the service department was more than helpful and knowledgeable. I would recommend them to everyone. More
Red Carpet Service! In addition to needing some maintainance work, I dropped off my 2011 Jeep at Klaben's service center and was courteously driven to work by one of thei In addition to needing some maintainance work, I dropped off my 2011 Jeep at Klaben's service center and was courteously driven to work by one of their staff. Joe Hilliard contacted me to let me know that I had a serious issue that needed to be repaired. He quoted me a fair price and patiently waited for my approval before they began the work. Throughout the day-long repair, Joe checked in with me to update me on the progress. I appreciated his communication. When I picked up my vehicle at the end of the day, it was nicely washed and running great! A week later, my check engine light came back on and I was concerned that the problem had returned; however, with my busy schedule, I wasn't able to drop my car off right away. In fact, I made an appointment and later, canceled it because I wasn't able to get to the service center. I was pleasantly surprised to receive a call from Joe, checking on me and offering to make arrangements for me to bring my car in for service, to avoid causing damage to my transmission. His offer of a loaner car while mine was being repaired allowed me to stay on schedule and not worry about making my car's situation worse. Thank you to Klaben, Joe and the service team for getting me back on the road safely! 5 stars for wonderful customer service!! More
Renegade Sun Roof Repair Service rep was the best. Very pleasant to work with and friendly always had a smile. From start to finish. My vehicle need a couple days for repair. Service rep was the best. Very pleasant to work with and friendly always had a smile. From start to finish. My vehicle need a couple days for repair. Justin was very good at keeping me in the loop on the progress. 100% customer service. I even noticed him welcoming other customers as they came in for service. Even if it was not someone he was personally working with. Not everyone aknowledges people when they walk in the door. Justin always said hello and someone will be right with you. I had been there a few times and noticed this. Greeting people is #1 to great service! More
I had a recall and they did it This was my first time ever there and they were ver nice and friendly and they fixed it on a timely manner. I will use them again in the future. This was my first time ever there and they were ver nice and friendly and they fixed it on a timely manner. I will use them again in the future. More
Let down again. I am very upset. My last 2 visits here were bad. And after talking to the service manager last time, I thought that I would be ok to go back. I though I am very upset. My last 2 visits here were bad. And after talking to the service manager last time, I thought that I would be ok to go back. I thought wrong. More
Touch up hood we were contacted by Joe H. We made an appointment to bring in our van. We were promptly greeted by the friendly team of Klaben Service. We highly re we were contacted by Joe H. We made an appointment to bring in our van. We were promptly greeted by the friendly team of Klaben Service. We highly recommend the Klaben Team to anyone interested in purchasing a new or used vehicle. More
Outstanding client service! The service department is always outstanding. I work with Joe Hilliard all the time and he is quick to keep me informed of the progress of my appointm The service department is always outstanding. I work with Joe Hilliard all the time and he is quick to keep me informed of the progress of my appointment and gets me back on the road quickly. I trust Joe and the service department at Klaben to give me honest service. More
Great experience Justin in the service department is always very helpful and honest. We have always had a good experience and great service when working with Justin. Justin in the service department is always very helpful and honest. We have always had a good experience and great service when working with Justin. More