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Klaben Chrysler Jeep Dodge Ram - Service Center

Kent, OH

4.8
1,809 Reviews

1,809 Reviews of Klaben Chrysler Jeep Dodge Ram - Service Center

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April 11, 2018

Fast friendly service Every one in the service department was very friendly and helpful Justin kept me updated on progress of repair work and the wok that was being done. More

by DLKERR47
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin Stinnett
April 10, 2018

Justin was great thanks coming back Great place real cares about people and their vehicles. What an amazing Service department. I will definitely tell people of my good experience and More

by jdaurelio
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin Stinnett
April 04, 2018

pleased with work done I had 60,000 mile work done on my journey. The dealership gave me a ride home and was willing to pick me up. They kept me informed on the work and wit More

by brucegera
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Richie Epling
April 01, 2018

continued high-quality service Klaben's service people are friendly, professional and efficient. The customer waiting area is always clean and comfortable. I appreciate the little More

by Ms Diamond
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 29, 2018

complete service Justin in Jeep service took care of a scheduling snafu by taking responsibility and adjusting an oil change charge. Don in sales is kind enough to com More

by KCADDS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don Jacobs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin Stinnett
March 29, 2018

Management at it's finest I initially had some very concerning issues with the way my service was handled. I brought this to the attention of management without truly expectin More

by blongstr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom Papish
March 20, 2018

Long wait! Taking advantage of a female. Waited 3 hours for airbag recall. Service guy Said I had over 3000 worth of repairs??? Never gave me a list of repairs. said they would mail it to me More

by LINDAARD1957
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
No clue who I dealt with. No paperwork .
Mar 24, 2018 -

Klaben Chrysler Jeep Dodge Ram responded

Thank you for taking the time to provide us with a review of your recent service visit at our Chrysler Jeep Dodge Ram service facility. I apologize for us handling your visit and recall repair in such a way that you now have no desire to return to us for any reason. It is embarrassing to me when I see that type of statement from a customer. Our team members have endless resources and constant coaching and training on how to set ourselves apart from our competition. We work hard to deliver a level of customer service that customers deserve and also to deliver a level of customer service that we expect from ourselves. We failed you miserably in that endeavor, no excuses. Know that our entire leadership team has reviewed your comments and discussed them at length with our team members. The coaching opportunity that this presents will not be wasted as it provides us with the areas of where we still need to improve and where we need better accountability. I welcome the opportunity to speak with you to get further detail and to see if there is anything that I can do for you at this point. Again, I thank you for your feedback, apologize for your experience. Mike VanHoose, mvanhoose@klaben.com, 330-593-6789

March 17, 2018

2007 Dodge Ram I had my wife drop her Ram off at Klaben. Justin called me and let me know where they were gonna start. Once they moved past a new battery, he kept me More

by cozmo2321
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin Stinnett
March 16, 2018

Jeffrey Beane Jeff went above and beyond to give us the best car buying experience. Not only was the sakes agent amazing but we got an honest deal on a car which is More

by Treverhall
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeffrey Beane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kim Devlin
March 15, 2018

Very satisfied Like always everyone in the service dept. was great. Joe Hilliard got me in and out Very quickly. The waiting area was very clean and the donuts wer More

by DJTUCHOLSKI
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
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