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Klaben Chrysler Jeep Dodge Ram - Service Center

Kent, OH

4.8
1,809 Reviews

1,809 Reviews of Klaben Chrysler Jeep Dodge Ram - Service Center

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April 30, 2018

Car was damaged My car was damaged after getting my frame fixed. I called and talked to Tom and he helped me right away. Thanks for making your customers #1 priority More

by aklasa
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom Papish
May 03, 2018 -

Klaben Chrysler Jeep Dodge Ram responded

Thank you for taking the time to provide us with your feedback regarding your recent visit to our Chrysler, Jeep, Dodge Ram service facility. It is the honest input like yours that we look for every day from our customers, so we can gauge how we are truly doing when it comes to delivering the type of experience you deserve. I apologize for the issue that originally left you less than completely satisfied. I also want to thank you for taking the time to speak with me on the phone and providing more detail of your concern. More importantly, I appreciate the opportunity to address your concern and to demonstrate that we value you and your business. If there is anything else that I may do for you please let me know. I am at your service. Tom Papish, tpapish@klaben.com.

April 30, 2018

Quick and Easy came in for a recall, customer service was great and they got the repair done in under an hour. great service and great people. i will be returning fo More

by bpen2323
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 28, 2018

EXCELLENT SERVICE took my Jeep in for an oil change and tire rotation. i had a recall and they took care of everything and gave me a rental car to I wouldn't have to wa More

by JAYCHRISTY123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 23, 2018

Customer Service Experience Fantastic customer service and knowledgeable staff. One of the best I have experienced. Glad I bought from Klaben! Great service department as well More

by ark0531
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom Papish
April 20, 2018

Always friendly and professional. Car repairs are always scary. Klaben service men explain the problems and do repairs needed to my satisfaction. I would recommend Klaben service . An More

by ANGSAL1
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Corey Graham
April 17, 2018

Joe Hilliard Recently traded a Ram ecodiesel and got myself back into an F-150. Can’t depart the Ram without a nod to Joe Hilliard. His attention to detail, assist More

by JS
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 16, 2018

Great Service Staff Good dealership to get factory work done on your vehicle. Joe Hilliard is an excellent service advisor! They are timely and efficient, Courtesy car More

by PAT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt
April 15, 2018

Klaben service always does it right I went in for an oil change and a recall for my alternator. They gave my a ride home and offered to pick me up when it was done. Joe Hilliard was pr More

by drivingmychallenger
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 12, 2018

Repair Excellent! I worked with Justin and he was phenomenal and the repairs and recall were taken care of in a timely manner. Thank you for all your help! More

by ANGKAZ13@NEO.RR.COM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin Stinnett
April 12, 2018

Klaben Always helpful and quick! Always nice! Very easy to make appointments with! Waiting room is nice and stocked with drinks and something donuts! Great p More

by jackie.tabor00
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Corey Graham
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