Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Klaben Chrysler Jeep Dodge Ram - Service Center
Kent, OH
1,809 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
1,809 Reviews of Klaben Chrysler Jeep Dodge Ram - Service Center
Sort by
July 01, 2018
Very nice experience Saturday came into the klaben service to get some service work done Richie greeted me in the parking lot was very professional asked me what he could Saturday came into the klaben service to get some service work done Richie greeted me in the parking lot was very professional asked me what he could do for and he took care of me and the vehicle and also asked for car was wich I never been ask before very nice service work done. More
by Towing1
Employees Worked With
Richie Epling
June 30, 2018
Pleased and grateful Tom Papish went out of his way to help me replace my 99 Neon's PCM. He was professional, courteous, and empathetic. I greatly appreciate everything he Tom Papish went out of his way to help me replace my 99 Neon's PCM. He was professional, courteous, and empathetic. I greatly appreciate everything he has done for me, especially as I was recuperating from reconstructive surgery. He went above and beyond to accommodate me, and that fact was not lost on me. I'm deeply grateful to have had his help. I strongly recommend he be commended for his dedication to this dealership and his work ethic. He is an extremely valuable asset as such a rare commodity. More
by K.TUCKER
Employees Worked With
Spoke via message boards to head of sales-also very professional and courteous. , Tom Papish, Richie Epling
June 29, 2018
oil change and service Scheduling service is quick and easy. Joe Hilliard is great to work with. Joe always lets me know future services needed so I am not surprised by an Scheduling service is quick and easy. Joe Hilliard is great to work with. Joe always lets me know future services needed so I am not surprised by any expensive service. More
by Keith Gibbs
Verified CustomerEmployees Worked With
June 29, 2018
Love my Jeep & thank you Joe H. I had never owned a Jeep and just stumbled into Klaben one day. Justin B was my sales person! He was so personable, he is a keeper. Bottom line I I had never owned a Jeep and just stumbled into Klaben one day. Justin B was my sales person! He was so personable, he is a keeper. Bottom line I bought a Jeep immediately, the Willies Series. When it came time to have the oil changed, Joe Hilliard was my contact person. He is a keeper also!!! He is polite, professional and knowledgeable. He returns calls and keeps in touch when my Jeep is being serviced. I am very impressed with your staff and service. I am also pleased with you, upper management. When I do voice a concern you call and make it right. Thank you Klaben More
by dlautz13
June 28, 2018
Always great service I never have a bad experience coming into Klaben. For the last couple of years, I have worked with Justin & he is always so friendly & honest. He ge I never have a bad experience coming into Klaben. For the last couple of years, I have worked with Justin & he is always so friendly & honest. He gets that I am not made if money & will let me know if a service can wait or not to allow me time to gather funds. He always asks how life is. It is nice to build that friendly exchange & trust with the person handling your car. Always great service...thank you! More
by TB_4GETMENOT81
Employees Worked With
Justin Stinnett
June 25, 2018
Excellent service.. We enjoy taking our Jeep to Klaben for auto service in Kent. We get to meet happy and friendly staff at check in. The service on the vehicle is done We enjoy taking our Jeep to Klaben for auto service in Kent. We get to meet happy and friendly staff at check in. The service on the vehicle is done with quality in mind. We get the same friendly customer service each time we go in for service. More
by tdgdiversity
June 25, 2018
Excellent Service Joe provided excellent service for our Jeep Compass. I actually missed my original appointment for 830, but Joe was still able to get appointment for Joe provided excellent service for our Jeep Compass. I actually missed my original appointment for 830, but Joe was still able to get appointment for later in the day. More
by melissa.kennedy
Employees Worked With
June 24, 2018
Professional and amazing! Very quick easy service! Justin was amazing and super friendly! Will go back everytime for service. Also very quick and area was clean!! Even showed u Very quick easy service! Justin was amazing and super friendly! Will go back everytime for service. Also very quick and area was clean!! Even showed up a little early and they were willing to help me right away! More
by hannahjones21
Employees Worked With
Justin Stinnett
June 24, 2018
PCM recall 2016 Journey R/T. They were courteous and prompt with the service recall on my wife's 2016 Journey. They even offered various beverages and snacks while we waited. They were courteous and prompt with the service recall on my wife's 2016 Journey. They even offered various beverages and snacks while we waited. More
by jrbentley3
Employees Worked With
Richie Epling
June 22, 2018
Would recommend Service was great as was sales. Very helpful and easy to deal with. Service was friendly and timely. I would recommend this dealership to others. Service was great as was sales. Very helpful and easy to deal with. Service was friendly and timely. I would recommend this dealership to others. More
by krowan1
