Back

Klaben Chrysler Jeep Dodge Ram - Service Center

Kent, OH

4.8
1,812 Reviews

1,812 Reviews of Klaben Chrysler Jeep Dodge Ram - Service Center

Sort by
September 26, 2018

Have gone here for years. I've used Klaben Jeep Dodge for years..prolly 3 cars worth so far. Joe Hilliard is my repair shop rep and always makes time for my questions and conce More

by HMIK17
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 24, 2018

I trust Klaben Dodge for service on my Charger. Klaben Chrysler Jeep Dodge Ram, has service with convience such as a loaner vehicle, when the service is going to be time consuming. The service was d More

by Eric CHARGER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin L. Bolen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Artie Gissinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Franklin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt King, coordinates his team to be winners.
September 24, 2018

Excellent Air conditioner needed repaired they fixed and took care of any deductible. Would recommend their sales and service areas. Kept us posted throu More

by DPEPITO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin Stinnett
September 18, 2018

Klaben NEVER falls short!! In for a recall. No hassles - comfortable waiting area with breakfast rolls and coffee. Richie from service department is perfect representative for More

by Heideman Clan
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Richard Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Richie Epling
September 18, 2018

Replace drive shaft under warranty Courteous, professional and efficient Brought Jeep in at 7:30. Was told they had to find the part. Received call at 11:30 that drive shaft had been More

by JGMISCH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Richie Epling
September 18, 2018

Great Dealership Joe Hilliard and Crew did a great job getting my 2009 Dodge Ram 1500 4x4 back to normal with recall notices. I would recommend Joe Hilliard for all yo More

by STEPHENBOWE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 18, 2018

Service with a smile We have been purchasing and servicing our vehicles from Klaben for many years and keep coming back! Don Jacobs our salesperson the sales crew and fi More

by rpgoldenpond
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don Jacobs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Caleb Jacobs, Kim Devlin
September 16, 2018

service Love my Grand Cherokee. Very pleased every time I schedule service. Always get in on the day I request. Ritchie and Joe always try to save me money if More

by ochtab
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Richie Epling
September 16, 2018

Again... Wrong person! So, I go to Klaben Ford. My ex wife shops at Klaben Dodge. For some reason they still have our information linked together. She constantly gets calls More

by ROBBIEBEAR75
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Justin Stinnett
Sep 17, 2018 -

Klaben Chrysler Jeep Dodge Ram responded

Thank you for taking the time to provide your feedback regarding your recent experiences with the Klaben Auto Stores. You are correct, the administrative issues you describe should be simple and easily managed. No excuses. I also want to thank you for taking the time to speak with me on the phone as well, and for giving me further insight into your frustration. The detail you provided is invaluable as we work to correct where our internal communications failed and provides us with necessary information as we work to educate our team members on how to prevent the same type of occurrence in the future. If there is anything else that I can do for you, please let me know. Again, I thank you for your feedback and apologize for your aggravation. We remain at your service. Mike VanHoose, mvanhoose@klaben.com, 330-673-3139 ext 107.

September 07, 2018

Routine Maintenance Very happy with service Kind and helpful Will return for service again on Jeep Would recommend to friend to buy and service at this dealership More

by bummer74
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin Stinnett
...
134
...