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Klaben Chrysler Jeep Dodge Ram - Service Center

Kent, OH

4.8
1,812 Reviews

1,812 Reviews of Klaben Chrysler Jeep Dodge Ram - Service Center

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November 20, 2018

Great job Jo in service was very kind and did what he could to help us. It was a costly repair. They were quicker than we expected. The van is running great a More

by mjcarlson75
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jamie Robertson brought us to Klabin
November 19, 2018

Nice people, attemted to resolve issues, still has problems Gentlemen, First I want to thank Tom P, Joe H. and the mechanic for the extra effort on trying to fix the problems with my Ram 1500 truck. I h More

by DJTUCHOLSKI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mechanic, Tom Papish
November 19, 2018

Super friendly and fast work! The service technician was so friendly and checked my vehicle in record time. Couldn’t be happier with the service. I wish I could remember his name s More

by MamaR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Coco III
November 18, 2018

Excellent I have been a customer since 1995, will not go anywhere else. The team is awesome. My service advisor Joe Hilliard is understanding and great to work More

by HDDUECE360
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 15, 2018

Great Service! Great people! I was scheduled for my first oil change and safety check. I was running late due to traffic problems caused by inclement weather. Justin understood my More

by Jim Buetel
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Doug Carter, Justin Stinnett
November 13, 2018

replaced air bag module wiring harness and sensor as per war also changed oil (only 19.95 ) rotated tires and checked brakes. gave me a 2018 jeep as a loner vehicle and did not charge me a cent for all the wor More

by lusky42
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin L. Bolen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Brandt
November 10, 2018

Recall Great work. Timely and efficient. Would recommend to others !!!!!!!!!!!!!!!!!!!!!!!!!!! I will come back for future service. Clean shop open early wa More

by rick1214
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin Stinnett
November 09, 2018

Overcharge much? I received a quote to repair 5 broken manifold studs, the estimate was $1300, not including new manifolds if needed. $650 for parts and $550 for labor More

by william.hargrovejr
Recommend Dealer
No
Employees Worked With
Justin Stinnett
Nov 20, 2018 -

Klaben Chrysler Jeep Dodge Ram responded

Hello Mr. Hargrove, Thank you for taking the time to provide us with your feedback regarding your recent visit to our service facility. I apologize for us putting you in the position of questioning our integrity and leaving you with the feeling that we were trying to “rip you off”. It is embarrassing and unacceptable. No excuses. We try hard to coach, counsel and train our team members to deliver the type of experience that leaves our customers completely satisfied and trusting in the value and service they received. We ask for comments and feedback from every customer that we can contact because we know we will receive the honest feedback, such as yours, that will tell us exactly how we are doing. Your comments have been reviewed by our leadership team and will be shared with all team members as we try to figure out the root cause for this happening. Then we have a responsibility to work to prevent it from happening again. All of that being said, if there is something that I can try and do for you please let me know. Again, I thank you for your feedback and apologize for us not meeting your expectations. Mike VanHoose, mvanhoose@klaben.com, 330-673-3139 ext 107

November 01, 2018

fast service the staff was very friendly and very fast arranging for my vehicle to be towed and had the engine work done sooner than i expected. Knew there stuff a More

by SUSANMINICK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin L. Bolen
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 29, 2018

Excellent The staff provided Great customer service and clean waiting area. Staff was very nice. Minimal wait time for service. I definitely return for further More

by tshabaya
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Corey Graham, Tom Papish
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