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Klaben Chrysler Jeep Dodge Ram - Service Center

Kent, OH

4.8
1,812 Reviews

1,812 Reviews of Klaben Chrysler Jeep Dodge Ram - Service Center

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February 11, 2019

always fantastic service! I have been coming to Klaben since I started working in Kent and it has been a great change! They have been incredibly helpful in finding the best (an More

by LNEHRING
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin Stinnett
February 11, 2019

Nothing to say they could not find the problem but made ever Great effort on there part to try and find the problem. It was just one of those flukes it would not repeat the error at that time More

by bruceabaker01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don Jacobs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Corey Graham
February 08, 2019

Great Service As Usual! This was the first time service for my Jeep Compass - oil change/tire rotation. Justin took care of me as usual. Worked with my crazy schedule and mad More

by LMSCC1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin Stinnett
February 04, 2019

Top service From the time I pulled into service department to the time I picked up my vehicle up. Corey Graham and the rest of the service department made it a sn More

by Red
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Corey Graham
February 04, 2019

Great Service My experience was great. Nick Brandt is a great salesman and very professional. When I call for questions, they answer them with pride and respect. More

by Adb109
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick Brandt, Jeff Reider
February 03, 2019

Joe was awesome Joe was very nice to me. I’ve been dealing with him for a while now and has been very nice the whole way. Everyone there seems to care about you More

by Zephanyan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 01, 2019

Very disappointed I have waited almost a week to give this review because I can’t even believe what happened there. So after waiting for an hour and a half for an oil c More

by RICK.HENLEY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Other Employees : Justin Stinnett, Corey Graham
Feb 04, 2019 -

Klaben Chrysler Jeep Dodge Ram responded

Thank you for taking the time to provide us with your feedback regarding your recent visit to our service department. I sincerely apologize for your experience, both in pricing being higher than you anticipated as well as with the odor that was present when you got into your vehicle. We should have explained the pricing up front during write up so we could have addressed any questions at that time, also more care should have been taken so that the vehicle's interior smelled the same when you got back in it as when you left it with us. We failed on both counts, no excuses. Your comments will be shared with our entire team as we decipher the reasons for a customer's dissatisfaction, and then take the responsibility to prevent the same things from happening again. If there is anything that I can try and do for you at this point, please let me know. Just know that we use all feedback as a means for us to realize opportunities for improvement. Thank you again for providing your comments and I apologize once more for your experience. Mike VanHoose, mvanhoose@klaben.com.

January 29, 2019

Service The service advisor was very knowledgeable, thorough and accurate with the estimated charges. I was able to schedule the service at a time that was co More

by JEAB12972
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 24, 2019

Great sevice Always fast service easy to get in and out. Always a pleasure to work with joe and the team at klaben would recommend to anyone of my friends and fami More

by MAC42987
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 24, 2019

Great I was able to set an appointment, get in and get out the same day with no problem! My vehicle is riding like new again. More

by dee4dees
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
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