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Klaben Chrysler Jeep Dodge Ram - Service Center

Kent, OH

4.8
1,812 Reviews

1,812 Reviews of Klaben Chrysler Jeep Dodge Ram - Service Center

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March 25, 2019

Warranty work completed It took two visits - but finally got the warranty work completed on my Dodge Grand Caravan. I’m not sure why everything wasn’t fixed the first time t More

by pk
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin Stinnett
Mar 26, 2019 -

Klaben Chrysler Jeep Dodge Ram responded

Thank you for your honest and valuable feedback pertaining to your recent visit to our service department. We appreciate the positive marks you posted and also note the comments that it "took two visits". Our goal is to always fix any vehicle correctly on the first visit, and when we don't, we ourselves set about the task of determining why. We look for root causes and for opportunities to improve upon delivering the type of service that our customers expect. We then have the responsibility to take any necessary steps that go with correcting any issues we identify in our repair process. Just know that we value your time and understand the aggravation and frustration that comes with having to make a second trip in order to have an issue corrected. No excuses. I thank you again for your feedback, apologize for your "two visit" experience, and if there is anything else that I can assist with please let me know. We remain at your service. Matt Koch, mkoch@klabne.com, 330-673-3139 ext 407.

March 24, 2019

Always good I call and get un guick. Always friendly and very good at diagnosing issue with the Jeep.This is the only place I take my Jeep . More

by dale8307
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin Stinnett
March 24, 2019

Great customer service Service dept was considerate and timely work was efficient. Service rep was friendly and knowledgeable seemed to be caring and thoughtful. Will sche More

by pbailes05
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin Stinnett, Corey Graham, Mathew Koch, Richard "Buddy" Moore
March 20, 2019

Love working with Joe I started using Klaben years ago because my in-laws loved working with them. I’ve been going to Joe Hilliard for several years now. He always accommod More

by tjprochaska
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 18, 2019

My service visit I can always depend on having my service done right the first time. My service advisor, Joe Hilliard, always keeps me informed on any future service n More

by Keith Gibbs
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 18, 2019

Trustworthy and thorough I have always had good service with Klaben. We have had several cars serviced through the Chrysler Jeep Dodge service center as well as Ford. Klaben s More

by CDAVIS8408
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Richard "Buddy" Moore
March 15, 2019

Great Everyone was very nice and helpful. My oil change was done quickly and I didn’t have to wait very long at all. They did an awesome job! More

by Janaples
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Binegar
March 13, 2019

Best service center I’ve ever been to Best service department I’ve ever been to. Service was quick and Joe working in the service department was more than helpful and knowledgeable. I woul More

by MATTHEW.PLESZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 13, 2019

Great Service Klaben service has taken care of my Jeep for 3 years. Cory Graham is fantastic in tracking my needs. They have competitive prices and always great ser More

by cjwoolverton
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Corey Graham
March 13, 2019

service well done with customer in mind . took care of all problems with front end noise . car is back with a smooth and quiet ride . thanks to service dept. More

by kslota
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Richard "Buddy" Moore
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