Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Klaben Chrysler Jeep Dodge Ram - Service Center
Kent, OH
1,812 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
1,812 Reviews of Klaben Chrysler Jeep Dodge Ram - Service Center
Sort by
July 23, 2019
Service Justin Stinnett and his team are professionals, start to finish. If they need a part, don’t have it, they will endeavor to get it as soon as possible Justin Stinnett and his team are professionals, start to finish. If they need a part, don’t have it, they will endeavor to get it as soon as possible and will provide you with a loaner as to not inconvenience you as best as possible. Then the work they do will address your problems. I have never had a complaint about regarding Justin or his team. More
by Patty
Verified CustomerEmployees Worked With
Justin Stinnett
July 22, 2019
Dodge Short waiting time to get your service done..Dont miss any factory service thats due to keep vehicle running in top shape...Keep up the good work👍🏾. Short waiting time to get your service done..Dont miss any factory service thats due to keep vehicle running in top shape...Keep up the good work👍🏾... More
by dionbeasley2014
Employees Worked With
July 18, 2019
Mystery sound Justin was very helpful , and accommodating. As always, I was very impressed with the level of service from Klaben's Jeep service department. Thank Yo Justin was very helpful , and accommodating. As always, I was very impressed with the level of service from Klaben's Jeep service department. Thank You! More
by WESOLOWSKI_A
Employees Worked With
Justin Stinnett
July 18, 2019
Smoke from front wheel area Justin was awesome! I wasn't sure what was going on with my Jeep. I had it towed to the service center and Justin took every precaution to make sure Justin was awesome! I wasn't sure what was going on with my Jeep. I had it towed to the service center and Justin took every precaution to make sure there wasn't a problem. We still don't know what caused the smoking but I felt comfortable driving it after all of time taken to make sure I would be safe. Justin also called me the following week to make sure I wasn't having any more problems. This is why I will always take my vehicle to Klaben. More
by Michele1015
Employees Worked With
Justin Stinnett
July 12, 2019
Fast and friendly Thanks Joe!! Fo always being help and keeping me posted! Would not go anywhere else for my vehicle needs. From buying service and repairs. Fast Thanks Joe!! Fo always being help and keeping me posted! Would not go anywhere else for my vehicle needs. From buying service and repairs. Fast and easy More
by MSROB1616
Employees Worked With
Other Employees :
Everyone there makes sure to say hello and ask if u need anything!, Nick Brandt, Steve Workman, Kim Devlin
July 12, 2019
Good people good service Went here to get a wheel alignment done on my minivan and they did a good job and also fix the recall on the van and did a check up for me to let me Went here to get a wheel alignment done on my minivan and they did a good job and also fix the recall on the van and did a check up for me to let me know how things were going on with the van and at no point with a pushy at all. More
by DBOOTH2018
Employees Worked With
Corey Graham
July 11, 2019
Simply. The. Best! Klaben Service Team is simply the best in the business! Joe Hillard, my Service Advisor always takes care of me like I’m part of the Jeep Family. He Klaben Service Team is simply the best in the business! Joe Hillard, my Service Advisor always takes care of me like I’m part of the Jeep Family. He goes above & beyond making sure my car is squared away & that I have everything I need. Being in a wheelchair can often be a very unaccommodating experience when taking your car in for service, but Joe & his team go out of their way to make sure everything is easy to access in providing a smooth & enjoyable experience. Thanks again to Joe & the Klaben Service Team for another Outstanding Job! You guys Rock! Steve More
by GimpinAintEZ
Employees Worked With
July 09, 2019
Go See Justin! I had a couple of issues with my 2018 Cherokee, but Justin made the experience completely painless. From his communication with what was going on with I had a couple of issues with my 2018 Cherokee, but Justin made the experience completely painless. From his communication with what was going on with my truck, to getting me shuttled home so I didn't have to wait in the lounge too long, to the attention he gave my toddler so she had a good experience too! Definitely going back and definitely recommending!! I even enjoyed being driven home. The young lady that drove, I believe her name was Whitney, was super friendly. She was very helpful getting my daughter's carseat clipped in and showed genuine concern with what my vehicle was doing too. More
by Josh W
Employees Worked With
Justin Stinnett
July 08, 2019
Poor service resulting in unsafe car on the road I brought my car to this location to get a lot of work done on my undercarriage, When i got my car back i was told everything was taken care of and no I brought my car to this location to get a lot of work done on my undercarriage, When i got my car back i was told everything was taken care of and no issues were reported to me. Two months later my drivers side tie Rod snapped when i was pulling out of a parking space. Klaben repaired my car "Under warranty" and put me back on the road, the next day I was taking a large trip and did not feel safe in my car, I stopped at the closest Jeep dealer (more than an hour away from Klaben) who gladly took care of me, turns out Klaben did not replace my broken tie rod, instead they bolted the existing part back together, the Amherst dealership also showed me that the passenger side needed to be replaced as well. None of this was communicated to me by Klaben and I am very upset that they let me drive a car that is a hazard to me and others around me on the road. Klaben did pay for the repair done at the Amherst dealer which I do appreciate, However If Klaben was upfront with me about the issues my car had, and informed me that my car was unsafe to drive I would have gladly moved forward in purchasing a car from their dealership, instead I have lost trust in this dealer and would be more inclined to drive the extra hour to the helpful dealership in Amherst. More
by evan
Employees Worked With
Justin Stinnett
July 08, 2019
excellent service! awsome service, I had 3 recalls and the young lady in the service check in got me in and out with no hassle.I was worried it would take all day and it awsome service, I had 3 recalls and the young lady in the service check in got me in and out with no hassle.I was worried it would take all day and it only took a little over an hour. More
by reedycp
Employees Worked With
