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Klaben Chrysler Jeep Dodge Ram - Service Center
Kent, OH
1,812 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,812 Reviews of Klaben Chrysler Jeep Dodge Ram - Service Center
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October 15, 2019
Can’t follow directions Asked not to have my PCM flashed and they flashed it anyways. Explained I have aftermarket part and simply just want an oil change nothing else. I’ve Asked not to have my PCM flashed and they flashed it anyways. Explained I have aftermarket part and simply just want an oil change nothing else. I’ve brought in my car several time for service always reminding them not to flash the computer other wise they will have a car that won’t run and never had an issue until now. Now I’m going to have to spend probably a few hundred dollars to have my car re tuned to run properly. I also called and left a message over the weekend with contact info and still haven’t heard anything back. No blame goes to Justin the rep that has helped me every time I came in the past,he is great to work with and I know he doesn’t work on the cars. This is purely an issue with whoever is responsible for flashing the cars More
by abushman25
Verified CustomerEmployees Worked With
Justin Stinnett
October 15, 2019
trusted professionals I always take my car to Klaben for service because the folks there really know what they are doing. Everyone there is also friendly and courteous, so I always take my car to Klaben for service because the folks there really know what they are doing. Everyone there is also friendly and courteous, so it's a pleasure to deal with them. More
by Ms Diamond
Employees Worked With
October 14, 2019
Great service! The service is the best I've found anywhere. Everyone I've encountered there has been very helpful and pleasant. There has never been an issue they The service is the best I've found anywhere. Everyone I've encountered there has been very helpful and pleasant. There has never been an issue they couldn't fix or figure out. I've worked with Joe Hilliard recently and he is great! More
by satisifedcustomer
Employees Worked With
October 14, 2019
Courteous and very helpful. Always great service. Never had to return for the same problem. Will continue to use their service and parts department. Also like shopping for new or Always great service. Never had to return for the same problem. Will continue to use their service and parts department. Also like shopping for new or used cars since all cars in the family are Mopar. More
by GHIDO6
Employees Worked With
Corey Graham
October 10, 2019
Justin Stinnet Justin is a great service writer. He always goes above and beyond to the point I feel like he deserves a pay raise every time I visit. He's responsive Justin is a great service writer. He always goes above and beyond to the point I feel like he deserves a pay raise every time I visit. He's responsive and thorough every single time. Call the service department anytime during the week and it seems like he answers the phone 90 percent of the time. Great job as always. Thanks again! More
by JAYSON HOOPES
Employees Worked With
Justin Stinnett
October 10, 2019
Great service Very good at checking all concerns with my Caliber. Quality service people. Work is done quickly and correctly. I would highly recommend Klaben servi Very good at checking all concerns with my Caliber. Quality service people. Work is done quickly and correctly. I would highly recommend Klaben service center. More
by JAMES8248
Employees Worked With
Justin Stinnett
October 10, 2019
Fast and efficient My vehicle was diagnosed quickly. When all of the parts that were needed arrived, the vehicle was repaired and returned quickly. I left a Happy custom My vehicle was diagnosed quickly. When all of the parts that were needed arrived, the vehicle was repaired and returned quickly. I left a Happy customer. More
by zoobug115
Employees Worked With
October 07, 2019
Killing it in Kent The gentlemen working in the service center in Kent are above and beyond the best. I have been there a couple times for general questions and regular The gentlemen working in the service center in Kent are above and beyond the best. I have been there a couple times for general questions and regular maintenance on my Jeep and each time they treat me kindly and with the utmost professionalism. My last visit I had an issue with the censor right before a long trip to Columbus. My technician, Justin assured me that I was completely safe to drive the long trip and scheduled me immediately after I returned at a date and time that worked for me. When I returned a couple days later, he and his team took care of the problem quickly so I would not be without my car for the majority of my day off. I honestly do not know anything about cars, except it is scary when something goes wrong. They never treat me with anything but respect. Kudos to the team in Kent. More
by ANGIEPROSEN
Employees Worked With
Justin Stinnett
October 06, 2019
Service Department Concerns At checkout, the service adviser indicated he did not know the specifics of the Loyalty Link program as those details are not shared with the service At checkout, the service adviser indicated he did not know the specifics of the Loyalty Link program as those details are not shared with the service team????????? I had to show him the paperwork which revealed that one service discount could be combined with an annual discount. He initially told me he could not do that as he would receive a critical email for doing so. Reluctantly, he applied both discounts after seeing the Loyalty Link paperwork. Why should I have to bring that paperwork with me????????? On Saturday, 10/5/19, I received a disturbing follow up call from a woman from the service team indicating that my service visit revealed several items that required a follow up service call. I immediately stopped her indicating that I had reviewed the inspection report which indicated that everything was perfect on my vehicle. Unfortunately, I did not get her name or the items that needed attention because I was shocked at the call. She then wanted to schedule my next maintenance visit to which I reminded her that the vehicle systems notify me when service is needed. The vehicle systems also seed me emails and alerts if there is any vehicle issue. I severely question the true motive behind the service adviser"s actions and the Saturday call. More
by khauge
Employees Worked With
Corey Graham
October 06, 2019
Service Everything went well. Happy with service center experience. I would recommend Klaben in Kent service center. T h a n k y o u a Everything went well. Happy with service center experience. I would recommend Klaben in Kent service center. T h a n k y o u a More
by andrewjleone
Employees Worked With
