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Klaben Chrysler Jeep Dodge Ram - Service Center
Kent, OH
1,812 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,812 Reviews of Klaben Chrysler Jeep Dodge Ram - Service Center
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October 30, 2019
Great speedy service I was greeted by the staff and I requested an oil change for my Compass. Service was amazing and fast I enjoy being a customer of klaben! I was greeted by the staff and I requested an oil change for my Compass. Service was amazing and fast I enjoy being a customer of klaben! More
by Mia_Monty
Verified CustomerEmployees Worked With
October 29, 2019
Oil change I was very pleased to get my van in for an oil change at my convenience. The work was done in a timely manner and completed without any problems. Joe I was very pleased to get my van in for an oil change at my convenience. The work was done in a timely manner and completed without any problems. Joe makes sure I’m taken care of. More
by cheneylc03
October 29, 2019
Always amazing EVERY time I need to take any of my vehicles in for service Klaben is the only service center that we will use. Our representative Justin is always pr EVERY time I need to take any of my vehicles in for service Klaben is the only service center that we will use. Our representative Justin is always professional, prompt and super reliable. Klaben and Justin make what would usually be a huge inconvenience an absolute breeze. Employees like Justin who go the extra mile EVERY time is the reason we keep coming back and will continue to do so. More
by tfarmer2
Employees Worked With
Justin Stinnett
October 23, 2019
Service review Justin in service goes out of his way to help us out. Always gets us right in and back on the road without hesitation. It's almost as if we are the Justin in service goes out of his way to help us out. Always gets us right in and back on the road without hesitation. It's almost as if we are the only customer that day ( which is truly the opposite) but you would never know that other than seeing how full the service dept. is. More
by MAHORAK
October 23, 2019
Great service as usual! I brought my Cherokee in for scheduled maintenance. The service center was crazy busy. Despite the busy day, I was in and out in under an hour. Joe Hi I brought my Cherokee in for scheduled maintenance. The service center was crazy busy. Despite the busy day, I was in and out in under an hour. Joe Hilliard continues to be the best service advisor around and everyone at Klaben makes it a pleasant experience. More
by BarbD
Employees Worked With
October 23, 2019
Slow and sloppy It took way longer to get the work done than we were originally told and then when we got the vehicle back, we found the technician’s work incorrect o It took way longer to get the work done than we were originally told and then when we got the vehicle back, we found the technician’s work incorrect or incomplete and had to return a second time to resolve those issues. Ultimately the work got done and all is well. The management did step and provide some gratis items to offset our inconvenience and that was appreciated. The service manager himself was very kind and apologetic as well so no issues with him. More
by seberly2325
October 21, 2019
Have appt and fill out card? Hint, Don't bother. Made 8 am appt an oil change. Dropped the suv off the night before and filled out the card requesting an oil change only. Received a call in the am Made 8 am appt an oil change. Dropped the suv off the night before and filled out the card requesting an oil change only. Received a call in the am to confirm, said oil only and when asked we said don't rotate tires, it was just done. Had plans as in the am, said we'd call around noon. Home remodel took longer than expected. Called at 2:30, oh "still need a half hour." Oh, yeah and we also "rotated the tires." The appointment was at 8am. It is now 2:30pm and you still aren't done with an oil change and you rotated the tires we specifically asked you not to. Perfect. How could it possibly take 6 hours after an appt for an oil change. Now we can hope the tires were rotated back correctly. Check out- we had to stand around and wait for our service advisor, even though there was another employee doing paperwork (no customer.) Very inefficient. More
by Moving on to ano dealer
Employees Worked With
Corey Graham
October 19, 2019
Excellent mistake resolution I had my first service at the end of June (oil change, tire rotation, etc). 3.5 months later I noticed that one of the.lug nuts was cross threading an I had my first service at the end of June (oil change, tire rotation, etc). 3.5 months later I noticed that one of the.lug nuts was cross threading and not fully on, after looking at my paperwork I realized that the wrong oil was used or written on the write up. I promptly talked to Joe and he went above and beyond to get me in (the next morning) and took care of everything. With the length of time that passed between the service and noticing the issues, I expected some questions/ pushback but only received cooperation and a great effort to correct the issues. I truly appreciate the understanding and effort, what I thought would be a stressful experience turned into one of my best experiences at a service department!! More
by jeshively
Employees Worked With
October 18, 2019
Waiting area needs a remodel Service waiting room is outdated and needs a remodel. Many other dealerships in area have a much nicer waiting area and placed for people to work whi Service waiting room is outdated and needs a remodel. Many other dealerships in area have a much nicer waiting area and placed for people to work while waiting. More
by HollieZ
Employees Worked With
October 17, 2019
Jeep Service The service requested was completed in very thorough and timely manner. I was advised of the progress and when the service was to be completed. Also, The service requested was completed in very thorough and timely manner. I was advised of the progress and when the service was to be completed. Also, when I picked up the Jeep I was given an explanation of the repairs that were done. More
by JEAB12972
Employees Worked With
