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Klaben Chrysler Jeep Dodge Ram - Service Center

Kent, OH

4.8
1,812 Reviews

1,812 Reviews of Klaben Chrysler Jeep Dodge Ram - Service Center

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January 29, 2020

Excellent service as always Justin is always friendly and a pleasure to work with. He took care of a recall on my Jeep that I wasn’t aware of. Service is always completed in a ti More

by amyl0917
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin Stinnett
January 29, 2020

Recently purchased used car and also had vehicles serviced Tim and Carl were solid to work with while purchasing a used Jeep. In the Service Dept. Corey got the job done and communicated what was going on. Wh More

by gbarone
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Timothy Beane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Whitney (Service Dept.) very helpful and friendly with Service process, Corey Graham, Carl Esker, Kim Devlin
January 26, 2020

Truly love Klaben. They actually talk to me and care. I drive a distance to go here. Well worth it. They always treat me well. More

by COLLIERJONI
Recommend Dealer
Yes
Employees Worked With
Justin Stinnett
January 25, 2020

Great service Joe provided great customer service and everyone was very friendly. Joe checked for any recalls on my Jeep and explained services my Jeep will need in More

by vxw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kim Rafferty
January 18, 2020

Justin has beyond excellent customer service don’t like to deal with no one but him when I need service for my Ram and Jeep even if you weak up in bad mood he puts you in good mood always welcomes you wi More

by Vesna Rodriguez
Recommend Dealer
Yes
Employees Worked With
Justin Stinnett
January 02, 2020

Even during the Holidays Klaben Dodge and Justin never cease to amaze. Brought my car in with an oil leak on Christmas eve. Due to the holiday, they were not able to complet More

by Bear7
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin Stinnett
December 28, 2019

I bring my ram truck to Klaben Chrysler service department for all my service needs mostly routine maintenance is all that’s required. Justin always makes sure the work is done on time and with a More

by Mike
Recommend Dealer
Yes
Employees Worked With
Justin Stinnett
December 22, 2019

Always satisfied with this service department I am always satisfied with the work this service department does. I have used them for the past 5 years and they have always taken care of all my serv More

by dale8307
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin Stinnett
December 20, 2019

Amazing Customer Service As Always! Both Joe and Justin were great, as usual and gave me amazing customer service from start to finish. They are always great to work with. I'm going to m More

by LMSCC1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin Stinnett
October 31, 2019

7 days Had my car for 7 days,called on day 7 and a few hours later got a call back. They said they left mec2 voicemails to get my car and I don't have voicem More

by Tattoedmomma7
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Justin Stinnett
Nov 04, 2019 -

Klaben Chrysler Jeep Dodge Ram responded

Hello, and thank you for your candid feedback. We truly appreciate you taking the time to tell us how we did so that we can use this information to improve ourselves in the future. To read about your experience is embarrassing, and I offer my most sincere apologies. There is no excuse for this kind of break down in communication. I hope for the opportunity to speak with you further in regards to your experience, and to see if I can try to be of assistance at this point. Please feel free to contact me at your convenience, and I thank you again for your time. Matt Koch (330)673-3139 ext. 407 or mkoch@klaben.com.

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