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Klaben Chrysler Jeep Dodge Ram - Service Center

Kent, OH

4.8
2,006 Reviews

2,006 Reviews of Klaben Chrysler Jeep Dodge Ram - Service Center

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June 07, 2021

The staff was very helpful with regard to my insurance claim by taking pictures and explaining everything to me. They were also very nice and friendly. More

by jenngrz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kim Rafferty
June 07, 2021

Kim was pleasant and wonderful to work with. However I asked for fluids to be topped off and windshield wiper fluid was left empty. Thank you More

by connieklein03
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kim Rafferty
Jun 07, 2021 -

Klaben Chrysler Jeep Dodge Ram responded

Thank you so much for your kind words. I apologize for the filling of the washer fluid being missed. It is part of our check in process and the fact that I missed it is unacceptable to me as well. I promise your feedback will help me get better at what I do and it has already been shared with the rest of our team. I welcome the opportunity to speak with you directly so that I can work to correct the shortcoming in quality. Thank you again for your feedback and I apologize for not delivering the type of experience that you deserve. I hope to hear from you soon. Kim Rafferty, krafferty@klaben.com. 330-673-3139 ext 416.

June 03, 2021

Joe Hilliard is always a great service advisor.Thank you Joe Hilliard is always a great service advisor. Thank you for all that you do. Keep up the great job. Great to see Matt back downstairs. More

by SHVDMONKE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2021

Justin was prompt and very helpful. He got me a ride home since it was going to take some time to fix the problem. Great customer service! More

by gonnicole
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin Stinnett
May 29, 2021

I’ve been working with Klaben for 38 years. The dealerships philosophy has always been the same “ Customer first!” I have always had a positive experience with Klaben because of the people and serv More

by MMEKEAL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin Stinnett
May 26, 2021

Special thanks to Joe and the service team for taking care of my Jeep. I had to have an unscheduled tire replacement. Joe got me in right away. Thanks again! More

by njohnson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 25, 2021

I drove all the way from Massillon (almost an hour drive) for service on my 2017 Pacifica. Joe Hilliard was very nice and got me in and out in under an hour. Thank you Joe.!! More

by hempt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 25, 2021

Kim was wonderful in getting our Jeep Wrangler in for service and being very personal and friendly. The technician made sure that we could safely drive! More

by joankubus
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kim Rafferty
May 25, 2021

I truly enjoyed working with Gina! The entire process was very pleasant! It was low pressure and she was so accommodating! She took the time to explain in detail the vehicle information, which took her beyon More

by eannm
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gina Williams
May 21, 2021

Justin took the time to explain everything that was going on with the jeep and I was treated with the utmost respect. He is also funny More

by diannabalog
Customer Service
Recommend Dealer
Yes
Employees Worked With
Justin Stinnett
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