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Klaben Chrysler Jeep Dodge Ram - Service Center

Kent, OH

4.8
2,006 Reviews

2,006 Reviews of Klaben Chrysler Jeep Dodge Ram - Service Center

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June 25, 2021

Every person I talked to was friendly and helpful. Special shout out to the service department. 👍🏻 Nick my driver was excellent! More

by jime3434
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick , Corey Graham
June 24, 2021

This dealership has the absolute best customer service I have ever experienced. The employees and Mr. Klaben are very honest, understanding and thoughtful. They will do anything to get your vehicle running More

by Adrian J.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kim Rafferty
June 23, 2021

Joe Hilliard is a superb service advisor. One of the few reasons I purchase Chrysler products because I know he will take care of my car. More

by FBATTONJR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 22, 2021

At first the service was good, but at the end it was stated that my truck was good, and then last minute more issues arise. More

by bradegan19
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kim Rafferty
Jun 22, 2021 -

Klaben Chrysler Jeep Dodge Ram responded

Thank you for your feedback regarding your recent visit to our service facility. I appreciate the high marks for friendliness and overall this being considered a positive review, however the fact that we put you in a position to be less than completely satisfied in all areas is a concern. We ask for feedback because we want to hear it. We consider honest feedback, such as yours, an excellent tool for measuring exactly how we are doing when it comes to delivering the type of experience that our customers should expect and deserve. I also want to thank you for taking the time to speak with me via phone, and for providing me further insight into your experience. We clearly did a poor job in communicating with you during the service. No excuses. Your comments will be shared with the entire team as we work to prevent the same type of experience from happening again, moving forward. I hope the resolution I proposed is an indication that we truly value your time and your business. I will end by thanking you again for your feedback and apologizing for not meeting your expectations. We remain at your service. Mike VanHoose, mvanhoose@klaben.com, 330-673-3139 ext 107.

June 19, 2021

My first experience at Klaben Service was great thanks to Kim. I brought my car in and Kim took care of the rest. Great customer service with a smile. More

by lauraleeb50
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kim Rafferty
June 18, 2021

Kim Rafferty was AMAZING. She went overboard to keep me updated and to expedite the return of my car. Highly recommend her! The only thing I didn’t like was while waiting for my radio to come in it was par More

by Stardust979
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kim Rafferty
June 17, 2021

We needed some service done for a check engine light. Kim Rafferty provided excellent service. She was very personable and accommodating during our entire process. More

by RyanB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kim Rafferty
June 10, 2021

A very easy service appointment. Drop off and pick up in no time flat! Thanks for the quick and excellent work done on my Jeep! More

by scirner
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin Stinnett
June 08, 2021

People were very nice and they got my truck in and out fully serviced within two hours. Definitely would recommend taking your vehicle here for any king of maintenance. More

by mcpeek121
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin Stinnett
June 08, 2021

I can count on Kim to always fix my car in a timely manner. She is very friendly and listens to my issue until it’s resolved More

by sjkelley40
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kim Rafferty
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