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Klaben Chrysler Jeep Dodge Ram - Service Center
Kent, OH
2,006 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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Service Communication
2,006 Reviews of Klaben Chrysler Jeep Dodge Ram - Service Center
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July 12, 2021
The best dealership in Ohio, polite, friendly and always available for help when needed. Klaben Jeep is my go to as long as I’m in Ohio. available for help when needed. Klaben Jeep is my go to as long as I’m in Ohio. More
by Cherie1124
Verified Customer
July 09, 2021
Took My Wifes car in for a noise and corey made sure it was taken care of and that we could safely go on vacation to north carolina thanks corey was taken care of and that we could safely go on vacation to north carolina thanks corey More
by Cashaw88
Employees Worked With
Corey Graham
July 06, 2021
Recently had my Jeep Cherokee in for routine service/maintenance - there was an issue but Joe resolved it with first rate customer service! very Pleased! service/maintenance - there was an issue but Joe resolved it with first rate customer service! very Pleased! More
by Cmkiss1008
Employees Worked With
July 05, 2021
Got in quickly and was taken care of quickly. Worked with Joe but also had some help from Justin. Both were friendly and professional. with Joe but also had some help from Justin. Both were friendly and professional. More
by GFORS1
July 05, 2021
Joe, thank you. You were able to get us in the day before we went on vacation .The problem was fixed, and we weren't charged. Thanks again Joe, Bill Giesey we went on vacation .The problem was fixed, and we weren't charged. Thanks again Joe, Bill Giesey More
by DEBILLG
Employees Worked With
June 30, 2021
After 5 PM I received a voicemail asking me to call about our vehicle we had dropped off the day before using the night drop box packet. The call was blocked by Verizon as "spam" so it never rang my phone. our vehicle we had dropped off the day before using the night drop box packet. The call was blocked by Verizon as "spam" so it never rang my phone. I called back the next morning and had to leave a VM for the caller. Then in the afternoon I called again and they could not find him nor could they tell me anything about my vehicle. Later in the day I got another blocked call VM, again just asking me to call back. I did and again they said the caller was busy, so I told them to call my wife's cell because she does not have SPAM blocking. He called back and started talking about the wrong vehicle. Once we were placed on hold he came back on and asked a number of questions, asking what vehicle we dropped off and where did we put the keys? (Uh -in the filled out and sealed service envelope we placed into the chute where it says night drop). After another hold he came back and said, "Oh yea, your car is done". Communication is not one of their strong points. More
by OSHP367
Employees Worked With
Justin Stinnett, Kim Rafferty
June 30, 2021
Kim assisted me with the various warranty issues with my Jeep. She was very communicative and professional thru-out the time the Jeep was in the shop. She also arranged for a renter car to lessen any inconv Jeep. She was very communicative and professional thru-out the time the Jeep was in the shop. She also arranged for a renter car to lessen any inconvenience since there was going to be a longer delay. More
by gary chack
Employees Worked With
Kim Rafferty
June 29, 2021
Everytime I bring my vehicle here, it's always a good experience. Corey listens to my concerns and makes sure to note them for the techs to look at. He's honest about what I need and don't need at the ti experience. Corey listens to my concerns and makes sure to note them for the techs to look at. He's honest about what I need and don't need at the time for maintainance and repairs. Not your typical service department where they only want sales. Thanks for being awesome! 😃 More
by Tabitha
Employees Worked With
Corey Graham
June 28, 2021
Great experience! The service team was able to fit me in their already-busy schedule because of a problem discovered during an oil change at an NTB. I was given a ride to and from work, while my car was loo their already-busy schedule because of a problem discovered during an oil change at an NTB. I was given a ride to and from work, while my car was looked over. Joe Hilliard gave me the awesome news - my car was misdiagnosed. I'll be back in a few months for some basic maintenance. Thank you! More
by LoveMyJeep
Employees Worked With
