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Klaben Chrysler Jeep Dodge Ram - Service Center

Kent, OH

4.8
1,813 Reviews

1,813 Reviews of Klaben Chrysler Jeep Dodge Ram - Service Center

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June 30, 2020

Love klaben! They’re always on top of everything. Wouldn’t deal with anyone else. Very helpful and accommodating. Would highly recommend to anyone that’s looking for service or a purchase. More

by Cargirl
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 28, 2020

Joe Hilliard is always pleasant and keeps me informed about my car’s maintenance and what I have coming up next! Joe takes the time needed to explain everything to me. More

by Keith Gibbs
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 27, 2020

I took my car to Klaben Chrysler dodge Jeep for a routine oil change. My scheduled appointment was easy to make and they took me right away. The service man was very informative and friendly. More

by cheneylc03
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Stephens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carl Esker, Kim Devlin
June 26, 2020

I’ve been part of the Klaben for 2 years. Justin goes the extra mile when I have a issue with my vehicle and is always friendly. Kim helped me with a rental car. She was very pleasant. I live near Fairlawn a More

by danieb79
Recommend Dealer
Yes
Employees Worked With
Justin Stinnett, Kim Rafferty
June 25, 2020

The Staff is pleasant and professional as always. They were able to fit me in the same day I had the problem and gave me a loaner car as well. They took care of the problem with my truck in a timely fashi More

by Fball
Recommend Dealer
Yes
Employees Worked With
Corey Graham
June 24, 2020

The agent I worked with at Klaben was very receptive to my comments. He was able to call FCA and get warranty coverage on a part that was out of warranty. I feel he went above and beyond as I'd already p More

by TARBOGA1
Recommend Dealer
Yes
Employees Worked With
Justin Stinnett
June 24, 2020

Always treated well work done on my always done right the first time. If any recalls they will take care of them never had problem More

by ohiodukes
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Stephens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Caleb Jacobs, Justin Stinnett, Corey Graham, Nick Johnson, Kim Devlin
June 22, 2020

Quick, communicated with us to confirm appt. Made it easy and we dropped off vehicle, picked it up later and with a car wash to finish it off. More

by JG
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 21, 2020

Very professional technicians. Extremely helpful techs. I enjoyed the professional manner in which the technicians diagnosed my vehicle discrepancies and offered precise and affordable solutions. I will co More

by AlbertP
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin Stinnett, Kim Rafferty
June 19, 2020

Nick our salesman was great and Justin in service was great but the service department was not very good the 2 times i had to use it More

by JHENSLEY1951
Recommend Dealer
No
Employees Worked With
Nick Brandt, Justin Stinnett
Jun 25, 2020 -

Klaben Chrysler Jeep Dodge Ram responded

Hello Mr. Hensley. Thank you for taking the time to provide us with a review of the Klaben organization. I appreciate the positive comments regarding a couple of our team members. I am most interested in your experience with our service department and the 2 times not being very good. We ask for input from our customers through many different avenues as we are looking for that honest feedback that will help us improve upon what we do. I welcome the opportunity to speak with you so that I can gather more details on what transpired during your visits. This will allow me to address our process failures with our team members and then we will work to correct those failures. Again, I thank you for your feedback and apologize for not meeting your expectations. I hope to hear from you soon. Mike VanHoose, mvanhoose@klaben.com, 330-673-3139 ext 107.

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