Klaben Chrysler Jeep Dodge Ram - Service Center
Kent, OH
1,813 Reviews of Klaben Chrysler Jeep Dodge Ram - Service Center
Great service department and awesome sales. I choose to drive the extra miles to Klaben because of their dealership and service department. I am always treated great. Everyone is so helpful. drive the extra miles to Klaben because of their dealership and service department. I am always treated great. Everyone is so helpful. More
Great Joe always goes above and beyond. Joe kept us updated on what was going on, how long it would be & if there was anything we needed while we were wai Joe always goes above and beyond. Joe kept us updated on what was going on, how long it would be & if there was anything we needed while we were waiting on the vehicle. Joe has always looked out for the health & safety of the customers, so the covid requirements have been nothing new for Joe. I tagged Richard Klaben in this because he obviously does a great job not only hiring but maintaining great employees. Keep up the great job. Thank you for updating the lounge cant wait for all the craziness to be over to really get to use it. More
Bought my wrangler in November 2019 and have had to bring it in for oil changes and some warranty work. People usually associate dealer service with bad experiences, I’ve had nothing but great things to say it in for oil changes and some warranty work. People usually associate dealer service with bad experiences, I’ve had nothing but great things to say about Kim and the rest of the klaben service department. Kim is super friendly and knowledgeable and the rest of the team always go out of their way to make sure you’re taken care of. I couldn’t imagine going to another service department. Great job guys! More
maintenance We have been customers of Klaben for many years and we will continue. We want to continue for service and cars, so keep up the good work. We have been customers of Klaben for many years and we will continue. We want to continue for service and cars, so keep up the good work. More
Justin has been great. He is the reason for my great service and my dedication to him and Klaben. He is willing to go above and beyond for his customer and Klaben. service and my dedication to him and Klaben. He is willing to go above and beyond for his customer and Klaben. More
Did a great job! Contacted when vehicle reached dealer and followed up with status update . Even washed my vehicle and had delivered to me. A+ and followed up with status update . Even washed my vehicle and had delivered to me. A+ More
Great customer service! We brought in our car for what we thought was a warranty issue because the AC wasn't working. Turns out we had hit a raccoon in February which we tho We brought in our car for what we thought was a warranty issue because the AC wasn't working. Turns out we had hit a raccoon in February which we thought did minimal cosmetic damage to the underside of the front of the car. We didn't think to test the AC in February! Thankfully auto insurance covered the cost of repairs. Corey did a great job facilitating the coordination with the insurance company and communicating with us every step of the way to keep things moving. He was consistently professional and courteous. Thank you! More
Resolution ongoing Service Issue. After a couple meeting with service department, we expressed our dissatisfaction with an issue with our Cherokee and we were promised a speedy and sat After a couple meeting with service department, we expressed our dissatisfaction with an issue with our Cherokee and we were promised a speedy and satisfactory resolution. The owner, Rich Klaben said he would stand with us and resolve this problem. Within a week he kept his word and resolved our problem to our satisfaction. We will gladly recommend this Dealership to anyone who asks. More
The sales team and service team are both very knowledgeable and very professional whenever I have dealt with them and I am very thankful for that. It makes things very easy to complete any and al knowledgeable and very professional whenever I have dealt with them and I am very thankful for that. It makes things very easy to complete any and all transactions. More
Radio, GPS, bluetooth still not working, in 2020 Ram Radio, GPS, bluetooth still not working, in 2020 Ram. And I requested a detail... it didnt happen. Service was suppose to get back with me.. it Radio, GPS, bluetooth still not working, in 2020 Ram. And I requested a detail... it didnt happen. Service was suppose to get back with me.. it took a week from when they gave me my unrepaired 2020 Ram back.. and I had to compalin to my salesperson.... to get the service department to call. they said they would call me Monday... still no call. Certainly not the level of service I was used to at my previous Ford dealership... hopefully they will step up.. I do like the Ram Wayne More