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Klaben Chrysler Jeep Dodge Ram - Service Center

Kent, OH

4.8
1,813 Reviews

1,813 Reviews of Klaben Chrysler Jeep Dodge Ram - Service Center

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July 29, 2020

Great service department and awesome sales. I choose to drive the extra miles to Klaben because of their dealership and service department. I am always treated great. Everyone is so helpful. More

by mtvulcan
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Franklin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin Stinnett, Carl Esker, Nick Kulich
July 28, 2020

Great Joe always goes above and beyond. Joe kept us updated on what was going on, how long it would be & if there was anything we needed while we were wai More

by shvdmonke1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 22, 2020

Bought my wrangler in November 2019 and have had to bring it in for oil changes and some warranty work. People usually associate dealer service with bad experiences, I’ve had nothing but great things to say More

by Steven
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin Stinnett, Kim Rafferty
July 22, 2020

maintenance We have been customers of Klaben for many years and we will continue. We want to continue for service and cars, so keep up the good work. More

by csirnic
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 21, 2020

Justin has been great. He is the reason for my great service and my dedication to him and Klaben. He is willing to go above and beyond for his customer and Klaben. More

by kheller
Recommend Dealer
Yes
Employees Worked With
Justin Stinnett
July 19, 2020

Did a great job! Contacted when vehicle reached dealer and followed up with status update . Even washed my vehicle and had delivered to me. A+ More

by copperhead13
Recommend Dealer
Yes
Employees Worked With
Kim Rafferty, Todd Bamm
July 17, 2020

Great customer service! We brought in our car for what we thought was a warranty issue because the AC wasn't working. Turns out we had hit a raccoon in February which we tho More

by martina.jaegers
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Corey Graham
July 16, 2020

Resolution ongoing Service Issue. After a couple meeting with service department, we expressed our dissatisfaction with an issue with our Cherokee and we were promised a speedy and sat More

by fourspd440
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Van Hoose
4.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Franklin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Corey Graham, Carl Esker, Todd Bamm
July 14, 2020

The sales team and service team are both very knowledgeable and very professional whenever I have dealt with them and I am very thankful for that. It makes things very easy to complete any and al More

by rvanderhoff
Recommend Dealer
Yes
Employees Worked With
Don Jacobs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Franklin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Corey Graham, Kim Devlin, Kim Rafferty
June 30, 2020

Radio, GPS, bluetooth still not working, in 2020 Ram Radio, GPS, bluetooth still not working, in 2020 Ram. And I requested a detail... it didnt happen. Service was suppose to get back with me.. it More

by wayne28
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Justin Stinnett, John Coco III
Jul 14, 2020 -

Klaben Chrysler Jeep Dodge Ram responded

Thank you for taking the time to provide us with your feedback in relationship to your experience at our service department. I apologize for our inability to communicate with you effectively and timely. Not only should you expect better, you deserve better. We failed you, no excuses. I also apologize for the vehicle not being detailed as you requested. Moreover, I appreciate you affording us the opportunity to continue to work to address your concern. We will be relentless in our communications with the manufacturer and will exhaust every resource at our disposal, in an effort to deliver a resolution that meets with your expectations and satisfaction. Your help and understanding in this time of significant inconvenience for you is greatly appreciated. We remain at your service. Todd Bamm, tbamm@klaben.com, 330-673-3139 ext 407.

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