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Klaben Chrysler Jeep Dodge Ram - Service Center
Kent, OH
2,007 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,007 Reviews of Klaben Chrysler Jeep Dodge Ram - Service Center
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August 07, 2021
Joe in service is awesome and always makes sure the job is done right. Any time we have an issue he is quick to try and get us in. I just bought a new vehicle that had a defect and Matt was quick to get th is done right. Any time we have an issue he is quick to try and get us in. I just bought a new vehicle that had a defect and Matt was quick to get the part ordered for us. More
by egeist
August 04, 2021
I appreciate the quickness of my last visit and Kim was very friendly. Would like a wash, that would be an opportunity to add that to the process very friendly. Would like a wash, that would be an opportunity to add that to the process More
by aoliver1
Verified CustomerAugust 03, 2021
Always great service by Joe and Matt! Joe keeps really good track of what my vehicle needs and when it needs it. It is always a pleasure to do business with them. good track of what my vehicle needs and when it needs it. It is always a pleasure to do business with them. More
by PAT
August 03, 2021
Klaben CJDR's service team always provides top notch service. I am happy they make pro-active recommendations that will extend the life of my car. Joe Hilliard is upfront, honest and keeps you inform service. I am happy they make pro-active recommendations that will extend the life of my car. Joe Hilliard is upfront, honest and keeps you informed. Very pleased with the service dept. More
by scat pack screamer
Employees Worked With
August 03, 2021
It was horrible. 2 hrs. 45 min. for a scheduled oil change & tire rotation. Was provided at no charge after I asked, "Where is my vehicle, I have to go to work". Paperwork documented wrong oil (synthet change & tire rotation. Was provided at no charge after I asked, "Where is my vehicle, I have to go to work". Paperwork documented wrong oil (synthetic) put in my vehicle but I was assured by Parts Dept. (Kim) & Service Dept. Mgr. that the correct oil (SAE 5W-20) was put in my vehicle (following their discussions with the technician). You tell me, how comforting is that? Can I believe that a technician would say he put synthetic oil in my engine after I had already left and drove the vehicle (catching the error on paperwork later)? My regular contact, Justin, was out from medical emergency that day. I was promised by Kim updated paperwork on my vehicle (correct oil indicated) and that never came. I called the next day as follow up and Justin promptly provided it. I did, however, get a list of things wrong with my vehicle and quotes to fix it (glad something was being done in 2 hrs. 45 min.). Off the top of my head, cabin filter, front & rear brake pads & rotors. This is my 2nd time in dealing with Kim. The first didn't go so well either with my husband's truck. We had to get the Service Dept. Manager involved at that time too. A cheap route was taken by tech to fix a problem -- without any discussion with us (owner). The cheap route didn't fix the problem and we had to start all over again. Aggravation, lost time. Losing faith in this department altoghether. Our extended family has purchared numerous Jeep and Ram vehicles from Klaben -- all being 100% serviced here. two of those family members (2018 Jeep Grand Cherokee & 2018 Ram Laramie) have long since quit coming to this location. At my 100K service when asking to have the transmission fluid & filter changed, after they got my Jeep in the back, I was told that you cannot open the totally enclosed 8-speed Jeep Grand Cherokee transmission to change the transmission fluid & filter. I've read online, however, that it is fully suggested that you to do so, it just costs about $900. More
by ldove0
Employees Worked With
Kim Rafferty
August 01, 2021
Great service friendly staff at the dealership. Will Great service friendly staff at the dealership. Will return for the next service. I have also purchased my last 1500 Ram truck from this dealership. Great service friendly staff at the dealership. Will return for the next service. I have also purchased my last 1500 Ram truck from this dealership. More
by Pal.2000.pal
July 31, 2021
Justin is always great to work with. I got my appointment scheduled for a time that was convenient and repairs were completed in a timely manner. scheduled for a time that was convenient and repairs were completed in a timely manner. More
by DHOMEBOY740
Employees Worked With
Justin Stinnett
July 29, 2021
There was a problem with my appointment time but they still worked me in and handled everything perfectly and in a very timely manner. I could not have asked for more. still worked me in and handled everything perfectly and in a very timely manner. I could not have asked for more. More
by hawkman33
July 29, 2021
Justin has always done a great job for me over the years. He is my go to for Jeep products! Thank you for your excellent work Justin!! He is my go to for Jeep products! Thank you for your excellent work Justin!! More
by mikeborrell
Employees Worked With
Other Employees :
Justin Stinnett, John Coco III, Corey Graham, Kim Rafferty, Dan Kalifoot, Matt King
