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Klaben Chrysler Jeep Dodge Ram - Service Center
Kent, OH
1,813 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,813 Reviews of Klaben Chrysler Jeep Dodge Ram - Service Center
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August 20, 2020
There’s a reason I keep coming back to Klaben. It’s for their sales & excellent service they provide. Try them. You won’t be disappointed. their sales & excellent service they provide. Try them. You won’t be disappointed. More
by Jeep
Verified CustomerEmployees Worked With
August 17, 2020
I have dealt with Klaben for many years. The only dealership I go to. There service dept is great! They get me in and out of there in a reasonable time. Their prices are right as well. They also ha dealership I go to. There service dept is great! They get me in and out of there in a reasonable time. Their prices are right as well. They also had my car washed. More
by Julia1534
Employees Worked With
Kim Rafferty
August 16, 2020
No problems Had no problems with the work done on my truck. It was completed in a reasonable amount of time. The place was very clean. The waiting area is nice. Had no problems with the work done on my truck. It was completed in a reasonable amount of time. The place was very clean. The waiting area is nice. More
by jd510
Employees Worked With
Corey Graham
August 14, 2020
Kim worked above and beyond for me, attempting to locate a discontinued part all over the country. Then she asked Michael the Mechanic to show me what they were able and not able to do. He was super helpful a discontinued part all over the country. Then she asked Michael the Mechanic to show me what they were able and not able to do. He was super helpful too. My experience was great esp compared to the other dealer repair shop in my area where work is never quite right. More
by NickL
August 14, 2020
Routine Service That Went Wrong The mileage on my 2008 PT Cruiser had reached the point where Chrysler recommends that the timing belt be replaced. While I have replaced many timing The mileage on my 2008 PT Cruiser had reached the point where Chrysler recommends that the timing belt be replaced. While I have replaced many timing belts myself on other Chrysler products I had never attempted a PT Cruiser. I thought that a Chrysler Dealer Mechanic would be able to complete the job in a much shorter amount of time than if I had attempted the job myself. I have been doing business with the Klaben Chrysler Parts Department for the past several years and have had a good experience in dealing with them so I decided to give the Service Department a chance to earn some of my money. I spoke with Justin Stinnett and he gave me a quote on the job. The quote was for the recommended replacement package (timing belt, water pump, tensioner, and tensioner pulley) and recharging the A/C system because they would have to disconnect it to remove the timing belt. Justin claimed that it was a nine (9) hour job and that it required pulling the engine (I found out later that the job doesn’t normally take 9 hours and you don’t have to pull the engine). I booked the job and dropped my car off the afternoon before the appointment. This would allow them to start on the job first thing in the morning. Late in the afternoon on 2020-06-26 I receive a phone call from Justin. Justin attempted to Upsell the repair job to more than 2.5 times the original quote. Justin tried to sell me front brakes, front rotors, outer tie rods, and lower torque strut. The lower torque didn’t have any damage as Justin had claimed and the rest of the parts Justin wanted to sell me had already been replaced. Those repairs were not needed as Justin was claiming. I had dropped my car off on a Thursday afternoon. The repairs weren’t completed until the following Wednesday evening. I picked up the car next morning (2020-07-02). It took them a week. To their credit Todd was kind enough to put me into a loaner vehicle during the extended time of the repair. On the drive home after I picked up my car the temperature gauge started to climb and the heater would not blow hot air. I discovered the mechanic didn’t bleed the air out of the cooling system before signing off on the job as complete. The mechanic also purged the Freon out of my A/C system, left the cap off the high pressure line, and didn’t refill the system. A few weeks later I discovered that the mechanic had not completely tightened the bolt that connects the lower torque strut to the bracket on the engine and the center engine mount bolt that passes through the sub-frame on the passenger side IS MISSING. When I received the bill it was almost seven-hundred dollars ($700.00) more than the original quote. When I questioned Justin about the breakdown of the charges on my bill he gave me an excuse that sounded like he just pulled it out of his derriere. His excuse didn’t make any sense. I had reached a point where I just wanted to get my car back and away from Justin. The only name on my invoice (20137) for the repair is Justin Stinnett, Service Advisor # 5088. In the field on the invoice where it identifies the Technician that performed the repair it only says “C01”. As a result I am not able to actually name the mechanic that performed the work. When things go wrong with a repair, as they have with this one, whether or not someone is willing to go back and continue to do business with the dealership usually depends on what the dealership is willing to do to make things right with the customer. More
by CstmCrusr68
Employees Worked With
Justin Stinnett, Todd Bamm
August 06, 2020
I have been bringing my Jeep to the service department for the last eight years and even when I decide to give me a new Jeep I'm going to continue because Justin treats me like family when he's taking car for the last eight years and even when I decide to give me a new Jeep I'm going to continue because Justin treats me like family when he's taking care of your car More
by KING41STEVENS
Employees Worked With
Justin Stinnett
August 06, 2020
Resolution ongoing Service Issue. Had issue with previous Jeep we owned. Management-Richard Klaben-stepped in and we ended up with a new Jeep and Lease for the same as our previous ve Had issue with previous Jeep we owned. Management-Richard Klaben-stepped in and we ended up with a new Jeep and Lease for the same as our previous vehicle. More
by fourspd440
Employees Worked With
Other Employees :
Corey Graham, Carl Esker, Todd Bamm
August 06, 2020
Another Great Experience A major problem (transfer case) occurred on my 2013 Durango and the Klaben Service Department did a great job in finding the part and making the repai A major problem (transfer case) occurred on my 2013 Durango and the Klaben Service Department did a great job in finding the part and making the repair. Because the part had to be shipped, they provided me a car until mine was up and running. As usual, they did a great job! More
by RSIDOTI
August 03, 2020
When I took my Jeep to service for my scheduled appointment they found out that I had a bad tire. Thank goodness they do their inspection test otherwise I wouldn’t have known. appointment they found out that I had a bad tire. Thank goodness they do their inspection test otherwise I wouldn’t have known. More
by cheneylc03
Employees Worked With
July 29, 2020
Great Servicw Working with Kim was a great experience. She went above and beyond to satisfy us and get the job done. I would definitely work with her again. Working with Kim was a great experience. She went above and beyond to satisfy us and get the job done. I would definitely work with her again. More
by mbeavers
Employees Worked With
Kim Rafferty
