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Klaben Chrysler Jeep Dodge Ram - Service Center

Kent, OH

4.8
1,813 Reviews

1,813 Reviews of Klaben Chrysler Jeep Dodge Ram - Service Center

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September 07, 2020

The service lasted about as long as I expected. Staff was friendly. They took care of the recall that I didn’t even know about yet so I didn’t have to come back for another appointment. More

by mbell27
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin Stinnett
September 03, 2020

Able to get my car in right away for service and the work was completed in one day. Always very accomodating. Will always recommend Klaben Dodge for service. More

by turczyk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 03, 2020

My experience was worth never coming back again! I felt punished for the mistakes of techs anddddddd I left with an issue I didn’t have!!! More

by shandresegiddings
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Kim Rafferty
Sep 14, 2020 -

Klaben Chrysler Jeep Dodge Ram responded

Thank you for taking the time to provide a review of your recent visit to our service facility. I apologize for us putting you in a position of being less than completely satisfied and with a desire to go elsewhere for your vehicle service needs. That was not our intention and there is no excuse for it. I also want to thank you for the time taken on the phone to further explain the details of your service visit. Your input goes a long way in helping us to correct process failures such as the one you experienced. But even more I appreciate you giving us the opportunity to address the issues still existing with your vehicle and allowing us to indicate that we truly do appreciate you and your business. We trust that your vehicle is operating as designed and there are no further issues relating to your visit. If you have any future service needs we are here for you and remain at your service. Again, I apologize for your experience and appreciate the opportunity to correct as necessary. Todd Bamm, tbamm@klaben .com, 330-673-3139 ext 407.

September 02, 2020

My service advisor, Joe always seems to ask about car care questions that I don't think of. So glad he is looking out for my safety and well being. More

by happy owner
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 28, 2020

Excellent customer service! Communication with me was great! Joe H. Was very attentive to my service needs and in the wait was not long. I would highly recommend! More

by Brenda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 28, 2020

They completed my vehicle in a timely manner. Corey helped me through the entire process and was fantastic. Thanks for doing a great job on my vehicle. More

by heartssv2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Corey Graham
August 27, 2020

Joe is great. The entire service team is great. Keep up the great job. Need a bigger parking lot as fast as you get everyone's car done it fills up fast More

by SHVDMONKE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 21, 2020

Joe always communicates and gives me an update with the service, always tries to get my van scheduled as soon as possible, gets me a van if the wait is going to be too long or gets me a ride and has a grea More

by KAECAKES
Customer Service
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 21, 2020

I would tell my employees that you are only as good as your weakest link. Well I have yet to find a weak link at Klaben. Keep up the great job. More

by shvdmonke1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 21, 2020

I was treated very well. They did everything they could to rectify the issue and come up with a solution. The service manager and Kim worked hard to make me happy. I appreciate their help. More

by GM2701
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kim Rafferty
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