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Klaben Chrysler Jeep Dodge Ram - Service Center
Kent, OH
2,007 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,007 Reviews of Klaben Chrysler Jeep Dodge Ram - Service Center
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August 23, 2021
This was the worst service experience I have ever had anywhere. I took my vehicle in to get a diagnostic done on it and when they were "supposedly" done I had no diagnostic paperwork at all. My husband anywhere. I took my vehicle in to get a diagnostic done on it and when they were "supposedly" done I had no diagnostic paperwork at all. My husband, who is a mechanic with over 50 years experience, knew more about the issue than the service writer did. I don't believe a diagnostic was even done. Instead they took the information my husband gave when the vehicle was dropped off and made a determination from his work. $3000 for a catalytic convertor? Seriously? With no diagnostic? After 2 sentences from my husband the service writer told us there was no charge for the diagnostic (the one that was never performed anyway, again no paperwork) What? The charges were dropped because someone who knew what they were talking about; you could not even question or comment to them. We never spoke with the mechanic who supposedly did the diagnostic (again no paperwork) Even Echeck you get a paper diagnostic report!! The very next day my vehicle began having serious issues. I needed a new TPS which a proper diagnostic would have picked up on (again one could not have been performed) We have since repaired the issued for $327! The young man who gave us a ride home was the best part of this experience! I would have given a lower rating but I was unable to. More
by otradiogirl
Employees Worked With
August 23, 2021
Great flow system of in and out ; car and customer. Service rep. Corey was very polite and I appreciated how he handled the old guy’s (me) mumbling and worries. Honestly, the best service dept I have d Service rep. Corey was very polite and I appreciated how he handled the old guy’s (me) mumbling and worries. Honestly, the best service dept I have dealt with in 60 some years. I have dealt w/ Klaben Chrysler for years because I trust them! Terry Jagger More
by TJAGGER
Verified CustomerAugust 18, 2021
I thought the service was good. My service was very courteous and explained everything very well. All of my services I’ve had done at Klaben have been done well. courteous and explained everything very well. All of my services I’ve had done at Klaben have been done well. More
by dtrautman08
Employees Worked With
Tina Kelly
August 18, 2021
Klaben Chrysler,Jeep,Dodge,Ram took very good care of me and my Dodge Charger when I had my driverside door mechanism repaired and fuel imissions recall taken care of. and my Dodge Charger when I had my driverside door mechanism repaired and fuel imissions recall taken care of. More
by Eric CHARGER
Employees Worked With
August 14, 2021
I can always count on my service advisor,Joe Hilliard to keep me informed about any service I need now or what to expect in future visits. I have all of my services done at Klaben because of Joe. He p keep me informed about any service I need now or what to expect in future visits. I have all of my services done at Klaben because of Joe. He probably needs a raise because of how well he keeps people informed. More
by pipeview
Employees Worked With
August 13, 2021
I purchased my Jeep 8 years ago and have never had negative service. Everyone has always been very professional and courteous. When it’s time to purchase another vehicle, I would highly look at Klaben negative service. Everyone has always been very professional and courteous. When it’s time to purchase another vehicle, I would highly look at Klaben. More
by CRAIG9999
Employees Worked With
Justin Stinnett
August 13, 2021
The service department is top notch! Corey Graham kept me very informed on what was happening! I appreciated his honesty and the fact that he didn’t try to con me into fixing something that may not have been very informed on what was happening! I appreciated his honesty and the fact that he didn’t try to con me into fixing something that may not have been “the fix all”. More
by poopypyles
Employees Worked With
Corey Graham
August 10, 2021
I dont recall being informed or prompted of the 10 year drive train inspection necessity to continue warantee coverage. I had extensive drive train work done 6 months before the inspection date and dont re drive train inspection necessity to continue warantee coverage. I had extensive drive train work done 6 months before the inspection date and dont recall being informed of pending inspection. Fuel injector would not have been detected. I feel taken advantage of with a small technicality. I have had several Dodge vehicles as a 16 year Chrysler employee and drive train was always covered. I actually paid for the lifetime bumper to bumper in addition to the lifetime drive train warrantee. All void for technicality. Service center and employees great. Chryslers warrantee trap very poor business ethic. I wont buy Dodge or Jeep again. More
by SKIPDIIIY
August 10, 2021
Import of 10 year drivetrain inspection not brought to my attention. Injectors would not have shown up in the inspection. I was taken advantage of. Had extensive drive train work done 7 months before with attention. Injectors would not have shown up in the inspection. I was taken advantage of. Had extensive drive train work done 7 months before with no warning of impending inspection. Wont buy Chrysler again. More
by SKIPDIIIY
August 09, 2021
Everything was fixed and done in a timely manner and everything was fixed correctly the first time and they had a rental ready for us everything was fixed correctly the first time and they had a rental ready for us More
by Jeff1970
Employees Worked With
