Klaben Chrysler Jeep Dodge Ram - Service Center

Klaben Chrysler Jeep Dodge Ram responded

Thank you for your feedback regarding your recent visit to our service facility. I apologize that you are continuing to experience an issue with the air-conditioning system. Thank you for also taking the time to speak with me via a phone call and allowing us the opportunity set up a time to address the issue. In the mean time, if there is anything else that I can try and help with, please let me know, otherwise we will see you soon. We remain at your service. Todd Bamm, tbamm@klaben.com, 330-673-3139 ext 407.

Klaben Chrysler Jeep Dodge Ram responded

Thank you for taking the time to provide us with a review of your recent experience at our service facility. I apologize for us putting you in the position that leaves you with the perception that you have of the Klaben organization. We failed you inexcusably. I also want to thank you for taking my call and for providing me with the details of your visit. I hope that the resolution that you and I discussed meets with your satisfaction. That being said, I have the responsibility of taking your feedback and using it in a way that hopefully makes us better, and certainly makes us aware of where our processes broke down. I thank you again for your honest feedback and apologize for not delivering the type of experience that you should expect and deserve. Finally, I say thank you for giving us the opportunity to address and correct your concerns that resulted in you posting the following review on our Klaben Ford Lincoln dealerrater page....."I had a previous issue with klaben Jeep service department and was contacted by mike, he’s a genuine and honest gentleman who listened to my concerns and complaints. He told me he wanted to help fix my issue with my vehicle, he got me in contact with Kim Rafferty from the Jeep service department, Kim did an excellent job providing information to me and explaining and recommending what service needed done . Excellent job by Kim, Mike and the technicians who worked on my vehicle. My wife liked the Jeep Compass I was given for a loner vehicle, we’ll have to getting her one before too long with Klaben." Thank you again, and as always, we remain at your service. Mike VanHoose, mvanhoose@klaben.com, 330-673-3139 ext 107.

Klaben Chrysler Jeep Dodge Ram responded

Hello and thank you for taking the time to provide a review of your visit to our service department. I greatly appreciate your 5 stars for friendliness as well as your positive comments regarding Kim, however I am more interested in what transpired and left you questioning what was being recommended. We are not in a position of needing every dollar that we can get today, and try to prove that daily in the hopes of creating advocates for the Klaben organization. It is clear that we failed miserably in our efforts and for that I apologize. No excuses. I take full responsibility for our inability to deliver on our business model. I also want to thank you for speaking with me via a phone call and for giving us the opportunity to address your concerns. I hope that everything is satisfactory after this most recent visit. As I said, if you have any further issues, concerns or questions, please let us know. We truly appreciate you, your time and your business and as always, we remain at your service. Mike VanHoose, mvanhoose@klaben.com, 330-673-3139 ext 107.