Back

Klaben Chrysler Jeep Dodge Ram - Service Center

Kent, OH

4.8
2,007 Reviews

2,007 Reviews of Klaben Chrysler Jeep Dodge Ram - Service Center

Sort by
September 03, 2021

The service provided was excellent. Justin was professional and polite as usual and the tech who service my Jeep did a great job. I'll be back. More

by Blue JGC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin Stinnett
August 31, 2021

We full time Rv. We arrived at our campground in Newton Falls on Sunday after getting DEF MESSAGE that our truck would shut down in 150 miles. We had 80 miles left of the 150. We called several Chrysler de More

by Rhondafortier
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Corey Graham
August 30, 2021

I'm happy now. I'm happy now. I'm happy now. I'm happy now. I'm happy now. I'm happy now. I'm happy now. You're just going to have to live with that. More

by TOMKRESS
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
3.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Van Hoose
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin Stinnett, Corey Graham, Tina Kelly, Kim Rafferty, Dan Kalifoot, Matt King, James Arnold
August 29, 2021

Chrysler may produce the great vehicles, but it is the great employees at Klaben that put them over the top. Joe Hilliard is great, always treats you like family. Bring back loyalty links, especially More

by SHVDMONKE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt King
August 28, 2021

Tried to oversell repairs, not just replacing things that could have been fixed, but replacing things that weren’t even broken. Oh don’t forget the uncharging of 300%. Stay away for routine maintenance and r More

by nvaughan75
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joe Hilliard
2.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Van Hoose
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin Stinnett, Corey Graham, Tina Kelly, Kim Rafferty, Dan Kalifoot, Matt King
August 27, 2021

Kim Rafferty and the Service Team at Klaben CJDR are top notch! We had our 5000 mile oil change and xx up and everything went extremely well and pleasantly! We are long time Klaben fans and would not go a More

by Mike Sanders
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kim Rafferty
August 26, 2021

Justin took care of a couple issues that cropped up on my vehicle. He could not have made it any easier to get those items repaired under my extended warranty. The customer lounge is awesome! A very comfort More

by o3212001
Recommend Dealer
Yes
Employees Worked With
Justin Stinnett
August 25, 2021

Great job on my Jeep Wrangler.. thanks for the service More

by Tomjam01
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kim Rafferty
August 25, 2021

Kim Rafferty in the service department consistently does an amazing job! I am always leaving highly satisfied when I bring my Chrysler products to her! More

by McKenna Rafferty
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kim Rafferty
August 24, 2021

They like to throw lies at you thinking that the general public doesn't know anything about the vehicle they purchased. Instead of just saying they don't know how to fix the problem, they tell you that all More

by Tpauley46
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Kim Rafferty, Dan Kalifoot
Aug 24, 2021 -

Klaben Chrysler Jeep Dodge Ram responded

Thank you for providing a review of your recent experience at our service facility. We appreciate the positive marks that you gave for members of the Klaben team. It is easy to feel your frustration through your comments and I empathize with your position. Having a new vehicle that does not meet your expectations is truly an aggravation and disappointment. We will exhaust every resource at our disposal, to work towards a resolution when trying to address a customer concern. We must rely on the manufacturer as one of those resources and adhere to their guidance. So when the manufacturer tags a concern as a characteristic of the vehicle and considers it normal operation, we, as a franchisee, are bound to that decision. Just know that moving forward, we will address any other issue or concern that you may have with the vehicle, and will work diligently to meet your expectations in those situations. If there is anything else that we can try and do for you at this point, please let us know. The entire Klaben team remains at your service. Mike VanHoose, mvanhoose@klaben.com.

Aug 24, 2021 -

Tpauley46 responded

Just because you cant figure out what the problem and a glorified tech says its within spec, doesn't make it right. To have a vehicle that shakes your legs and the passenger seat at certain speeds and then be told all vehicles with hemis do that is unacceptable. Do better!!! Your customers deserve better!!! Your vehicles aren't cheap but apparently that doesnt matter.

Aug 24, 2021 -

Klaben Chrysler Jeep Dodge Ram responded

Well said sir. You can trust that your review of Klaben as well as your additional comments regarding your vehicle and it's design will be forwarded on to the proper personnel at Stellantis (Ram). Thank you for the additional input.

...
102
...