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Klaben Chrysler Jeep Dodge Ram - Service Center
Kent, OH
1,813 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,813 Reviews of Klaben Chrysler Jeep Dodge Ram - Service Center
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October 19, 2020
Kim is the best! She kept me inforned and went above and beyond during some unforseen circumstances Kim embodies what customer service is all about. Thanks Kim (and everyone that was behing the scenes.) beyond during some unforseen circumstances Kim embodies what customer service is all about. Thanks Kim (and everyone that was behing the scenes.) More
by bets4jean
Verified CustomerEmployees Worked With
Kim Rafferty
October 18, 2020
I always have a great experience when I take my car in for service at Klaben. I always work with Justin and he's always so helpful and and explains everything that they do and if anything else needs to be for service at Klaben. I always work with Justin and he's always so helpful and and explains everything that they do and if anything else needs to be done always calls me ahead of time More
by Ronniew2003
Employees Worked With
Justin Stinnett
October 16, 2020
This has been one of the best purchase and service experience I have had. Gilbert is a multi-task champ. He juggled his own customers and still took time to fit me in to deliver my truck when Carl was experience I have had. Gilbert is a multi-task champ. He juggled his own customers and still took time to fit me in to deliver my truck when Carl was gone for the day. Service got me in on short notice and Gilbert went to bat and got my tire taken care. More
by Ewood64
Employees Worked With
Other Employees :
Gilbert Perrin, Justin Stinnett, Carl Esker
October 13, 2020
I have been with Klaben since mid 80s. Have received excellent service all these years. Also have received excellent customer feeling when buying a new car. excellent service all these years. Also have received excellent customer feeling when buying a new car. More
by Don S.
October 13, 2020
I took my vehicle in numerous times for issue to be resolved. One fixed. Had to return to dealership to remove trash from vehicle. Terrible. They seemed non interested and could care less for my inconv resolved. One fixed. Had to return to dealership to remove trash from vehicle. Terrible. They seemed non interested and could care less for my inconvenience and time. Repair work is also not clean. Dealer contacted me after this review. They have now done everything in their power to make this right. I appreciate their efforts to do so. I will continue to do business with them. I am now satisfied with the effort and time given to me as a long term customer. Thank you! More
by HALTER1976
Employees Worked With
Corey Graham
October 07, 2020
I have been bringing my vehicles here for service over 5 years. Always treated great by Justin Stinnet and the other employees at Klaben Service. I always recommend them to my friends and family. years. Always treated great by Justin Stinnet and the other employees at Klaben Service. I always recommend them to my friends and family. More
by DLKERR47
Employees Worked With
Mechanic Mike , Justin Stinnett
October 05, 2020
They ended up fixing my truck. I wasn't informed on why a software program update was needed. I absolutely love my truck I bought from this dealership. I drove over an hour to buy it. My only problem wit a software program update was needed. I absolutely love my truck I bought from this dealership. I drove over an hour to buy it. My only problem with the service dept. was that they left my truck dirty. There were a bunch of fingerprints on the hood from opening and closing it. They also left a big brown stain on my carpet from one of the serviceman's shoes. There was something on the inside of my drivers side window also. Not what I expected. I had just spent 2 hrs. washing and cleaning my truck before I took it there for service. Very disappointed. More
by sam
Employees Worked With
Corey Graham
September 27, 2020
Klaben is and always has been a fine dealership to buy and service my vehicles. They do quality work at a fair price and treat everyone as an individual. As a 35 year customer I would not go anywhere else and service my vehicles. They do quality work at a fair price and treat everyone as an individual. As a 35 year customer I would not go anywhere else More
by MMEKEAL
Employees Worked With
Justin Stinnett
September 26, 2020
Service writer is informative and courteous. This is all you get, I can't think of anymore to say. Sorry if this isn't enough but that's the way it is you get, I can't think of anymore to say. Sorry if this isn't enough but that's the way it is More
by DGEUL
Employees Worked With
Corey Graham
September 25, 2020
Kim was very helpful and knowledgeable and friendly in resolving the issues I was having. The work that you’re diesel tech did was outstanding resolving the issues I was having. The work that you’re diesel tech did was outstanding More
by mrider_96
Employees Worked With
Diesel technician , Kim Rafferty
