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Klaben Chrysler Jeep Dodge Ram - Service Center

Kent, OH

4.8
1,813 Reviews

1,813 Reviews of Klaben Chrysler Jeep Dodge Ram - Service Center

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November 09, 2020

Love dealership and service department! Great people . Love dealership and service department! Great people . Great caring and knowledgeable service! I will continue tut o use Klaben Chtsler, Jeep for a More

by JEL42363
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Franklin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Corey Graham, Carl Esker
November 08, 2020

Kim Rafferty had a very welcoming personality. She took her job seriously. So the initial contact with her started thing off on the right foot. Justin S was off that day. He is usually who I deal with. Jus More

by lrhfreedom
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin Stinnett, Kim Rafferty
November 08, 2020

I had a tire repair to do under a service contract on my 3500. They took me right away and took care of the tire. More

by Fball
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Timothy Beane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeffrey Beane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Corey Graham, Carl Esker, Kim Rafferty
November 03, 2020

This dealership knows how to give great customer service! Plus they have the best prices! Klaben is the only place to go! You'll be glad you did! More

by Jeff Kinzbach
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Van Hoose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Franklin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin Stinnett, Corey Graham, Carl Esker, Kim Devlin, Kim Rafferty, Todd Bamm, Dan Kalifoot
November 02, 2020

Kim is very customer focused and a pleasure to work with. The service area is very clean and the vehicle was serviced promptly. I look forward to having all my service needs done at Klaben. More

by rzap
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kim Rafferty
October 30, 2020

We have been part of the klaben family for eight to ten years and so has our daughter. Every employee either in sales or service are always professional and knowledgeable. They really care about their c More

by JOAN3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Corey Graham
October 29, 2020

I have been a Klaben customer for over 35 years. The service department is top notch and have always gone above and beyond to make sure my needs and my vehicles needs are handled. More

by MMEKEAL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin Stinnett
October 25, 2020

Will come back again Will come back again Will come back again Will come back again Will come back again Will come back again Will come back again Will come back again More

by BONDTRADER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin Stinnett
October 23, 2020

I have purchased my last three jeeps at this dealership. I feel I received quality service. Joe Hilliard in the service department does a great job for me. I recommend this dealership to all my friends. More

by jmy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris
October 21, 2020

A lil unhappy same issue for the past 2 1/2 years, unable to figure out what’s the issue. Joe is absolutely amazing with everything More

by LUNYEEASON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 22, 2020 -

Klaben Chrysler Jeep Dodge Ram responded

Thank you for taking the time to provide us with a review of your experience at our service facility. Your positive marks and comment regarding Joe Hilliard are greatly appreciated. He is a true asset to the organization. I do want to apologize for an issue that seems to keep lingering and causing you continued aggravation and frustration. Our goal is to always address and correct issues on a customer's vehicle and we seem to have failed in that endeavor with you. I welcome the opportunity to revisit your concern and insure that we have done everything possible to correct it. Please reach out to me at your convenience and Joe and I will coordinate a time that makes sense and use every available resource to meet your expectations. Again, I thank you for your review and hope to hear from you soon. Todd Bamm, tbamm@klaben.com, 330-673-3139 ext 407.

Nov 03, 2020 -

Klaben Chrysler Jeep Dodge Ram responded

Thank you once again for your feedback and remarks surrounding your experience at our service facility. More importantly, I thank you for the opportunity to speak with you in person and for allowing us the opportunity to address the issue you were experiencing. Your willingness to test drive your vehicle with me before and after this visit was extremely valuable and appreciated and was a major contributor in allowing us to correct the concern. If you have any further issues, please don't hesitate to let myself or Joe Hilliard know. We appreciate you and your business and we remain at your service. Todd Bamm, tbamm@klaben.com, 330-673-3139 ext 407.

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