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Klaben Chrysler Jeep Dodge Ram - Service Center
Kent, OH
2,007 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,007 Reviews of Klaben Chrysler Jeep Dodge Ram - Service Center
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October 05, 2021
I cannot say enough good about the service department. They did everything and more than what they said needed to be done. The inside was completely clean when I picked the car up. You cannot even tell a They did everything and more than what they said needed to be done. The inside was completely clean when I picked the car up. You cannot even tell a technician had been inside. Kim is outstanding. She went above and beyond what a service manager should do. They found a small problem with the brakes. Instead of calling and saying I needed to spend hundreds of dollars she called me advised of the problem and said she could fix it and there would be no charge I am totally loyal to the service department even though I bought the car through Falls Dodge More
by gds1382
Verified CustomerEmployees Worked With
Other Employees :
Justin Stinnett, Corey Graham, Tina Kelly, Kim Rafferty, Dan Kalifoot, Matt King, James Arnold
September 29, 2021
Very efficient and nice people, they were very helpful and I’d return to the facility and I’d return to the facility More
by Trailhawk
Employees Worked With
September 29, 2021
Returning my lease truck was simple and easy. All my questions were answered and I’ll continue to use Klaben because of the service I was provided. questions were answered and I’ll continue to use Klaben because of the service I was provided. More
by bradjones89
September 27, 2021
My appointment was 8:30 am 9/15. No response from dealership. Called near quitting time. Response was a work order had not been finished. 9/16 I called, work would be done that day. Drove by dealer dealership. Called near quitting time. Response was a work order had not been finished. 9/16 I called, work would be done that day. Drove by dealership and car was parked the same place as day before in parking lot. 9/17 arrived at 3:00 pm to check on car. Still parked in same spot in parking lot. Gave my concern to service agent about not having a car for the weekend. He said a loaner would be possible. He left and and he I went to waiting area. My driver said my car disappeared from parking lot. In about 45 minutes the service agent said that they made adjustments so the car was drivable in rain. He told be that it needed a new top motor (Cost $ 1300). Local dealers were called for a motor and all would not sell one because they had limited availability and wanted to keep them for their customers. I was then told that it was turned over to the parts manager and he would contact me when a motor was available. I have no idea why Klaben Chrysler treated me this way. I have then a customer having work done in the past and had no problems. I think. More
by Wil looman
Employees Worked With
Justin Stinnett
September 27, 2021
Horrible experience. Paid $95.02 for an oil change and they never even filled up my windshield wiper fluid. It was empty prior to the appointment, got in my car and tested it and it was still empty. I had they never even filled up my windshield wiper fluid. It was empty prior to the appointment, got in my car and tested it and it was still empty. I had to go back inside and ask if it was covered in the price I paid. They said yes so it was never done. Makes me wonder if they did anything at all More
by badaluccon
Employees Worked With
Corey Graham
September 20, 2021
Regular maintenance and warranty issues have always been addressed and completed/corrected in a professional manner. addressed and completed/corrected in a professional manner. More
by rickatrixrockets
Employees Worked With
September 20, 2021
Klaben always does a good job for any service. This trip was just an oil change, tire rotate and bulb replacement. Completed in just over an hour. Thanks was just an oil change, tire rotate and bulb replacement. Completed in just over an hour. Thanks More
by zman44236
Employees Worked With
Corey Graham
