Klaben Chrysler Jeep Dodge Ram

Great job! My wife purchased a vehicle last year from Don Jacob which lead me to return when I needed a new vehicle. Don is a true professional and very persona My wife purchased a vehicle last year from Don Jacob which lead me to return when I needed a new vehicle. Don is a true professional and very personable. He made us comfortable and should integrity. I would truly refer anyone looking for a car to go see him. Not only that but, when he was not able to be there at delivery, his son Caleb stepped in and gave comparable great service and made sure that I was comfortable with all the features of the Jeep. If you are looking for this line of vehicles Klaben is the place to go. c More

Joe Hilliard - excellent service writer All the service writers that I have dealt with at Klaben have been very knowledgeable regarding the vehicle. Joe is very good about informing you reg All the service writers that I have dealt with at Klaben have been very knowledgeable regarding the vehicle. Joe is very good about informing you regarding what services should be performed. He takes the time to be sure you understand the service being recommended and listens very well to your questions and concerns. He does not pressure your to have it performed at that time if you choose not to do it. He has been very helpful in discussing a problem, even when called from out of state. Klaben has been excellent at standing behind their repairs. They did a brake job and readily replaced the rotors when they failed 15,000 miles after the repair. More

OUTSTANDING, Helpful, Understanding John Coco was superb.. He answered my emails very promptly and with total understanding of my situation. I traveled over three hours to make a purcha John Coco was superb.. He answered my emails very promptly and with total understanding of my situation. I traveled over three hours to make a purchase mainly on his word concerning the conditions of the vehicle. I found my 15 RAM not only meeting my explanations but exceeding them. The same way I found John Coco and the finance personnel. A very heartfelt Thank You for having John on your team, he has earned you a repeat customer. Sincerely, Robert L. Langman, DOJ (Retired) More

Always Amazing! Klaben is truly wonderful! I have been a loyal customer for 20 years. Every time I walk in I'm greeted by friends. I always leave satisfied with the v Klaben is truly wonderful! I have been a loyal customer for 20 years. Every time I walk in I'm greeted by friends. I always leave satisfied with the vehicle I want at the price I need! Everyone goes above and beyond to assure that every experience is perfect! More

I drive 45 minutes to come to Klaben! I have to start off by saying that I just moved to Medina from Toledo almost a year ago. I was having some issues with my Jeep back in May. I called I have to start off by saying that I just moved to Medina from Toledo almost a year ago. I was having some issues with my Jeep back in May. I called around to the closest Chrysler Jeep Dodge Ram dealerships (Medina and Brunswick) and both dealerships told me that they couldn't get me in for at least two weeks. TWO WEEKS! That is insanity to me! I continued to try to find a dealer that could take care of me and I thankfully got in touch with Justin Stinnett at Klaben. He got me in that very same day....the VERY SAME DAY! I have also had some issues with the dealership in Medina regarding oil changes. Whenever I needed an oil change back home in Toledo I would just drive up to the dealership and they would see you right then and there. I tried doing this in Medina (because this is what I was used to) and I did not feel welcomed at all. I was told that "We might be able to squeeze you in. Come back in an hour." After my oil change in Medina I was told that service is by appointment only because they are understaffed. After the holidays I found myself in need of another oil change. I called Medina to set up an appointment (only because it is 5 minutes away from my home). I was in the middle of trying to make an appointment (that was scheduled 10 days out because that was the best they could do), when I was disconnected. I immediately called back, but the phone just kept ringing and ringing. No one answered. I became so frustrated with the dealership in Medina that I called Justin at Klaben. Can you guess when he got me in for my oil change? THE VERY NEXT DAY! He is extremely professional. You see, I am a 27 year old girl who knows absolutely nothing about cars. I am the kind of person who could easily be taken advantage of in situations like this, but Justin makes my entire experience go seamlessly from beginning to end. He makes me feel comfortable in a situation where I am unfamiliar. He is extremely personable, he remembers details about his clients, he is just an extremely genuine person. The level of professionalism from Justin and the entire staff at Klaben is honestly the reason why I drive 45 just to get an oil change. I will be a Klaben customer for as long as I live in this area. Justin Stinnett is to thank for that. More

Easy and Efficient Lease Justin Bolen was very friendly and accommodating, helped me find exactly what I was looking for, and get a great deal on it. The process was quick an Justin Bolen was very friendly and accommodating, helped me find exactly what I was looking for, and get a great deal on it. The process was quick and painless! I will definitely be back. More

Great experience John Coco was an excellent sales person. He was extremely knowledgeable of his product, listened well, and very personable! He was able to find the v John Coco was an excellent sales person. He was extremely knowledgeable of his product, listened well, and very personable! He was able to find the vehicle that fit our needs! The whole experience from start to finish was pleasant. We would not hesitate to return to see John in the future for our automobile needs More

Good experience I have known Don Jacobs since the summer of 08 and all my expectations have been met with each car that I get. You could not ask for a better person t I have known Don Jacobs since the summer of 08 and all my expectations have been met with each car that I get. You could not ask for a better person to help make your car buying experience more better. More

Friendly, relaxing, fast and easy Nick was receptive, courteous and polite during the entire car buying experience. He was highly recommended to us and we would highly recommend him t Nick was receptive, courteous and polite during the entire car buying experience. He was highly recommended to us and we would highly recommend him to anyone looking for a vehicle. We were also impressed with the dealership in general; just about every vehicle in the showroom so that we could check them out without FREEZING, other employees were polite and helpful, and the no pressure vibe was a welcome change. More

Another great Klaben Experience Once again another great experience at Klaben. Thank you Gilbert for your help and patience while my daughter changed her mind on the color three time Once again another great experience at Klaben. Thank you Gilbert for your help and patience while my daughter changed her mind on the color three times. I will be back!!! More