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Klaben Chrysler Jeep Dodge Ram

Kent, OH

4.9
7,885 Reviews
Only Klaben Chrysler Jeep Dodge Ram has the Best Bottom Line Deals® on new and used cars, trucks, minivans, SUVs and crossovers! Klaben makes it this easy to buy your next car, truck, crossover, SUV or minivan. Your Best Bottom Line Deal® is posted on all your favorite Chrysler, Dodge, Jeep & Ram models. Choose from hundreds of new and used vehicles. With great value, outstanding service and a huge selection, Klaben is always Closer Than You Think!®
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1106 West Main Street

Kent, OH

44240

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Showing 7,885 reviews

February 03, 2016

Personable Going in for a quote on a Wrangler Unlimited and Justin took the time to sit down and go over all the options and everything I had a question on, he e More

by cody0016
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin L. Bolen
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 02, 2016

5 for 5 Once again Doug Carter is the best! This is our 5th vehicle purchased from Kalben and Doug Carte.r Doug has always made the process a pleasure! We w More

by jdscoggins
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Doug Carter
February 02, 2016

Great Job! We had excellent customer service when picking out our new van. Justin Bolen was excellent in helping us find the right van with all of the features w More

by EP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin L. Bolen
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 30, 2016

Smooth Ride All The Way!!!!!!!! (Pardon the Pun) On Friday (5:00 pm), the minute I drove into Klaben I was greeted with a hand shake and a smile by Nick Brandt. I told him exactly what my needs were. More

by Julia1534
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Nick Brandt
January 30, 2016

Service I had my car in for service many times for the same problem. Throughout this frustrating situation Justin always greeted me with a smile and kindness. More

by kimo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin Stinnett
January 24, 2016

Got the deal we wanted. Very pleased. Awesome communication. Got everything we were promised. Very pleased with our deal. Made to feel comfortable. Friendly and quick. Would definitely rec More

by Trosts95
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gilbert Perrin
January 23, 2016

Wonderful Experience EVER! In Car Shopping My wife and I came into Klaben looking to trade our car for an upgrade and savings. Within an hour, John Coco had us all done with fast and knowledga More

by DavidBelinda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Coco III
January 21, 2016

Great Service, Thanks Joe! I started going to Klaben when I bought my jeep because it was close to home. I have since moved and despite the 40 minute drive I still go to Klaben More

by ParkRangerRyan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
January 20, 2016

Best Car Shopping Experience EVER! I literally hate car shopping and being a woman, I've always felt that I was not given the proper respect or treatment when trying to shop for a car. More

by Mary Jane
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Caleb Jacobs
January 18, 2016

Over Charges I purchased a Town & Country (Limited) with an extended warranty. Last spring, the A/C failed. I took the vehicle to Klaben to be repaired. My warr More

by Hemi R/T
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Justin Stinnett
Jan 18, 2016 -

Klaben Chrysler Jeep Dodge Ram responded

I just want to take a moment and thank you for providing this valuable feedback regarding a service visit with us on your vehicle. I also want to apologize for not meeting your expectations with this issue. We do not like to hear of these types of issues but we know that we need to. We take all feedback very seriously, positive and negative alike, and use it to look at our processes and day to day operations and to look for opportunities to improve upon what we focus on everyday, which is to build advocates for the Klaben organization and to develop relationships for life with our customers. As the service director I welcome the opportunity to discuss your concern and to see if there is anything that I can do that would be satisfactory for you. Again, I thank you for taking the time to provide your feedback and I once again apologize for not meeting your expectations.

Jan 18, 2016 -

Klaben Chrysler Jeep Dodge Ram responded

My contact information is as follows: Michael VanHoose 330-593-6871 Service Director Klaben Chrysler Jeep Dodge Ram I encourage you to contact me at your convenience.

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