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Wow!!!!! To anyone that reads this.... If you don't take the time to have Justin Bolen assist you in your next auto purchase/lease, then shame on you! He might To anyone that reads this.... If you don't take the time to have Justin Bolen assist you in your next auto purchase/lease, then shame on you! He might be the most informative, sincere/honest and hard working sales professional that I've ever come across. He answered the many questions I had. Plus, he was focused on my needs and found me exactly what I was looking for. It is sometimes difficult to write down feelings and words are just words, but so much easier to experience first hand how top-notch Justin and the whole Klaben team are. Do yourself a favor; don't be attracted to all the cheesy TV commercials or bright and colorful newspaper ads. Please give Justin Bolen and the Klaben organization a call. You won't be disappointed. More

Service Advisor Joe Hilliard We always request Joe for advise when our cars need serviced. He is very knowledgeable and gives us excellent service. He is professional and polite. We always request Joe for advise when our cars need serviced. He is very knowledgeable and gives us excellent service. He is professional and polite. He always gives us the estimate before working on our cars and if anything else is found wrong gives us a call before doing the work. More

Justin Stinnett makes service a good experience. There aren't enough nice ways to compliment the personal service Justin provides every time I come in. We have two vehicles serviced at the Klaben dea There aren't enough nice ways to compliment the personal service Justin provides every time I come in. We have two vehicles serviced at the Klaben dealership and Justin's been involved since the first oil change on our 2012 Jeep. He's done a commendable job making sure my vehicle is properly serviced and recently went above and beyond working with my extended warranty. His diligence more than recouped our investment in one use. Thanks, Justin !! Brett + Elizabeth, Happy 2012 Jeep Liberty Owners More

We had a great experience in all areas Our experience with John Coco made finding the car we wanted and needed very easy. He was informative, spent all the time we needed to find out our s Our experience with John Coco made finding the car we wanted and needed very easy. He was informative, spent all the time we needed to find out our specific needs and wants. Gave us excellent information on how to use the features in our new car....The Electronics were intimidating until he took plenty of time to go over each feature with us and had us actually use some of the features while still at the dealership to be sure we knew what to do. Encouraged us to call him directly with any questions we may have as we drove and learned more about the car. He was friendly very conscientious, and polite...those made big points with us. All in all he made this experience fun....Who knew buying a car could be fun??! More

A warrantty repair. I took my new Challenger R/T in for a warranty repair. Justin treated me like I was most important customer that Klaben has. My tech was Mike. He and I took my new Challenger R/T in for a warranty repair. Justin treated me like I was most important customer that Klaben has. My tech was Mike. He and Justin allowed me to watch the repair being done. Mike and Justin both treated my car like it was their own. I couldn't be happier with the Klaben service department. More

Stress Free purchase Our salesman, Gilbert Perrin, was vey knowledgeable, polite and attentive. He answered all of our questions without sounding pompous. He made our purc Our salesman, Gilbert Perrin, was vey knowledgeable, polite and attentive. He answered all of our questions without sounding pompous. He made our purchase from Klaben so stress free that we are certainly going to find him when it is time for our next vehicle. This was only the second time (the first was Klaben Ford) that we have purchased a vehicle and felt good afterward. No pressure, no hype, no gibberish, just the facts and a willingness to work with us to allow us to purchase the vehicle we truly wanted. Thank you Gilbert!!!! More

Very satisfied We were in Virginia Beach heading home when my engine light came on and stayed on the whole way home to Akron , Ohio. I called and got in the followin We were in Virginia Beach heading home when my engine light came on and stayed on the whole way home to Akron , Ohio. I called and got in the following week. I had Justin Stinnett as my service advisor. He came out and told me my car needed the transmission checked throughly and they needed to keep it awhile. I said to him well I need a car he said no problem and already had the keys to my rental in his hands. Within 10 minutes I was out the door in a rental same make as mine and the only restriction was to return it with the same amount of gas as when I picked it up and I had a 150 miles a day to drive it - crazy! Anyways with the week Justin had said they are putting a brand new transmission in no rebuild no repair just a brand new one. I picked it up within 10 minutes again delivered the rental and got my car back. So impressed with the painless service thanks to Justin Stinnett. More

Great repeat lease experience! Highly recommend Klaben Chrysler, no hassle and great service! We have leased with Klaben twice now and look forward to being a three-peat customer!! Highly recommend Klaben Chrysler, no hassle and great service! We have leased with Klaben twice now and look forward to being a three-peat customer!! Caleb was great, ask for him by name! More

Renegade Jeep I stopped by Klaben Jeep to look over the Renegade Jeep again. I saw the jeeps on July 4th when the dealership was closed. I planned on just checkin I stopped by Klaben Jeep to look over the Renegade Jeep again. I saw the jeeps on July 4th when the dealership was closed. I planned on just checking out the jeeps again for future reference. I have known many people who love their jeeps and wanted a better SUV for winter travels. My Scion was passing 90,000 , and I was thinking that I need to start looking around. John Coco , a Klaben sales and leasing consultant, approached me and began a friendly conversation. He asked if I would like to test drive the Renegade, and I did. The Renegade ran so smoothly, has a beautiful interior, and quite a sharp SUV. I have never considered leasing until John explained how leasing works to my advantage. He was quite informative and knew his subject very well- I researched later that night. He didn't think that he could get me the $6,000 dollar trade in I wanted. I told him, " That is where you come in as a salesman." He did it! He negotiated and came up with a way to get my trade in value and low payments per month. He answered all my many questions with much patience. He also addressed my husband's questions as well. This is my first American car in 35 years and a first leasing experience. I have never had a salesman take so much time with me, and address better options to meet my needs. What a salesman! I didn't really plan on buying a car that day. More

Justin is what customer service is about! I went in because I had a window on a 2012 Avenger that would not roll up. Most of the service centers in the area were telling me they could try and I went in because I had a window on a 2012 Avenger that would not roll up. Most of the service centers in the area were telling me they could try and fit me in or schedule something for sometime next week. Some even said next Friday. It is raining every day lately and I really needed some assistance. I called Klaben, hoping that maybe I could get in at least before Friday (one week away!). Justin asked, "How soon can you get here?". I was ecstatic. When I arrived, I pulled right in. He got some information from me and showed me to the waiting area. The waiting area was comfy and even had a charger for my phone! They had coffee and doughnuts which was nice even though I do not eat or drink that. But, it was thoughtful. Needless to say, Justin did not overcharge me and was very respectful and had me in and out within an hour. I went from complete frustration to 100% satisfied and worry free after a stressful morning. Justin was awesome. He had the get it done attitude and was so helpful. I appreciate his work. He deserves a raise and I wish I could make a training video of him for people to see true customer service in action. Thank you again Justin! If I have any problems, I will call this Klaben first. I understand that only so much can be done, but I was in a panic when the window would not raise up. Thank you for the fast service and courtesy. Sheana Graham A truly satisfied customer More