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Klaben Chrysler Jeep Dodge Ram

Kent, OH

Overview
Employees
Reviews
Vehicles
4.9
7,886 Reviews
Only Klaben Chrysler Jeep Dodge Ram has the Best Bottom Line Deals® on new and used cars, trucks, minivans, SUVs and crossovers! Klaben makes it this easy to buy your next car, truck, crossover, SUV or minivan. Your Best Bottom Line Deal® is posted on all your favorite Chrysler, Dodge, Jeep & Ram models. Choose from hundreds of new and used vehicles. With great value, outstanding service and a huge selection, Klaben is always Closer Than You Think!®
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1106 West Main Street

Kent, OH

44240

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Showing 7,886 reviews

December 08, 2021

This was an incredible buying experience! Thanks to Don and Timmy for awesome customer service. More

by vanessahasamasters
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don Jacobs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Timothy Beane
5.0
This rating includes all reviews, with more weight given to recent reviews.
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December 08, 2021

Super friendly and professional! Everything was ready and waiting for us when we got there! More

by emilywoods
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Casey Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Coco III
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December 07, 2021

Great service. I've used them for my last three new car leases. My wife loves her Grand Cherokee L Limited. More

by Jmsultzbaugh
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gilbert Perrin
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December 06, 2021

Still having problems with the same problems I have had since I first purchased the vehicle in 2019. Dealer cannot seem to fix, which tells me it is Chryslers problem. Someone needs to take responsibility More

by candy4or
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
James Arnold
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Dec 07, 2021 -

Klaben Chrysler Jeep Dodge Ram responded

Thank you for taking the time to provide a review of your experience at our service facility. I appreciate the positive marks regarding the friendliness of the team members. Those positive marks are naturally overshadowed by our inability to meet your expectations when it comes to quality of work and overall experience. I apologize for us putting you in this position of being so completely dissatisfied. This was not our intention. I also want to thank you for taking the time to speak with me via a phone call. The details you provided make it easy to put myself in your shoes and know that I would feel the same way. We try hard to verify concerns and make repairs accordingly in every case, and when we can't, we try to do everything possible to correct the root cause that prevents our success. We ask for feedback through many mediums as we truly want to hear what our customers have to say. We/I, then have the responsibility to take the feedback and use it in a way that should make us better. All of that being said, I hope that the options we discussed are an indication that we do care and that our motivation is to create customers for life. In the meantime, we will continue to work towards a satisfactory resolution and to regain your faith in Klaben. I and the entire Klaben team remain at your service. Mike VanHoose, mvanhoose@klaben.com, 330-673-3139 ext 707.

December 06, 2021

30 years of going there! All ways satisfied with the service I get there. Honest service ! More

by crssheila
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin Stinnett
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December 06, 2021

Trustworthy, patient, and kind.They really work hard to Trustworthy, patient, and kind. They really work hard to get you in the vehicle you want. And are always more than happy to help answer any question More

by Chilij66
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Franklin, Carl Esker
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December 05, 2021

The service manager kept us up to date with every step of the process. She handled everything from towing to loaner car She was friendly and courteous. She was extremely knowledgeable about the whole process More

by donbarner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kim Rafferty
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December 05, 2021

It was an easy and fast service! Very nice that after buying a truck you get the first service free! More

by jamesmcgurer
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
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December 05, 2021

In a business that is filled w/horror stories after story there are a few exceptions and Carl Esker is one of the finest examples of being honest, straight forward and truly caring and concerned about the co More

by same
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Franklin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carl Esker
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December 03, 2021

I have never wasted so much of my time with humans ever. I’d rather bite my ankles off than spend money with them. I’ve been given more wrong information and high prices than anything. My favorite part was More

by Shandresegiddings
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Kim, Kim Rafferty
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Dec 08, 2021 -

Klaben Chrysler Jeep Dodge Ram responded

Thank you for taking the time to submit a review regarding your recent visit to our service facility. I am shocked and embarrassed that our actions put you in a position to be so completely dissatisfied. That was not our intention and I truly apologize for your experience. We ask for feedback through so many different venues as we truly want to hear the customer's perception of their experience with our organization. Clearly, we failed you miserably. I left you a voicemail as I hope to be able to speak with you so that I can get more details of your experience. By gathering more detail, I am better able to share your feelings with our team as we work to make corrections to processes that did not go as designed. I would also like to determine if there is anything that I can try and do for you at this point. All that being said, I thank you again for your feedback and apologize for not delivering the type of experience that you should expect and deserve. I hope to hear from you soon as I, as well as the entire team, remain at your service. Mike VanHoose, mvanhoose@klaben.com, 330-673-3139 ext 707.

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