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Klaben Chrysler Jeep Dodge Ram

Kent, OH

4.9
7,885 Reviews
Only Klaben Chrysler Jeep Dodge Ram has the Best Bottom Line Deals® on new and used cars, trucks, minivans, SUVs and crossovers! Klaben makes it this easy to buy your next car, truck, crossover, SUV or minivan. Your Best Bottom Line Deal® is posted on all your favorite Chrysler, Dodge, Jeep & Ram models. Choose from hundreds of new and used vehicles. With great value, outstanding service and a huge selection, Klaben is always Closer Than You Think!®
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1106 West Main Street

Kent, OH

44240

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Showing 7,885 reviews

February 08, 2022

This was the extremely easiest car purchase I have ever made. Justin L. Bolen made the process seem so simple. From the minute I called the dealership until the minute I drove off the lot with my new vehic More

by MBPickens1965
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin L. Bolen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Coco III
February 08, 2022

Glad Joe is feeling better. Joe is always super nice, and patient with my family and what they do to our vehicles. Cant thank you enough for all you do and put up with.. Keep up the great job. More

by SHVDMONKE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 08, 2022

Everyone was super helpful and worked with me to make it possible to get my car! I enjoyed going to this dealership and definitely will be in the future! More

by nanettegravo
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Stephens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Hamilton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Arica Stephens
February 08, 2022

Casey and Coco were both very friendly and great at their jobs. The experience was enjoyable as well as quick. Highly recommend. More

by danielanthony89
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Casey Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Coco III
February 07, 2022

They are always great! i will always return when buying my next vehicle. Justin and melissa were so friendly. They really know how to make everyone feel like family.. More

by mikerinella
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin L. Bolen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Franklin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Hamilton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa Tryon
February 06, 2022

Low pressure dealership that understood my needs and timline. Gina worked with me for several months, kept me up to date on inventory and was a pleasure to work with! More

by Dave
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Franklin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Timothy Beane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gina Williams
February 06, 2022

Setting up an appointment was easy. Test drive was easy. The loan process was great, both Casey and the finance guy was great and did not try to sell me anything I did not want or need. More

by Steves7927
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Casey Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Coco III
Feb 08, 2022 -

Steves7927 responded

I would also like to add that John (In finance), found an issue with my contract and corrected it in my favor. I don't believe many places would have fix that. I highly recommond.

February 03, 2022

Justin was awesome - we had two leases up at the same time and family visiting from another state during the transition from leasing to buying. He made everything completely seamless for us, all while More

by Sarmbruster
Recommend Dealer
Yes
Employees Worked With
Justin L. Bolen
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 03, 2022

This is my first experience dealing with Klaben. I am happy to say that it was one of the easiest auto purchases I have made. Nick was super helpful and delivered on everything he said he would. He eve More

by asusinskas
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Kulich
February 03, 2022

Kept waiting 4 hours for an oil change after declining replacement of a sensor. Car completed and not processed out for an hour. More

by gask
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joe Hilliard
2.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Van Hoose
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin Stinnett
Feb 08, 2022 -

Klaben Chrysler Jeep Dodge Ram responded

Thank you for taking the time to provide us with your feedback regarding your recent visit to our service facility. By your comments and responses, I can see that we failed in delivering the type of experience that you should expect. This was not our intention and I truly apologize. I also offer no excuses. As you may know, we ask for feedback through many venues, as we truly want the honest feedback, such as yours, that tells us how we are doing when it comes to meeting and exceeding expectations. Not only do we ask for it, we also read it. We then have a responsibility to share it with our entire team as we work to identify our process failure, and then correct accordingly. I left you a voicemail at the phone numbers we have on file, in the hopes of being able to gather further insight into your experience. This will allow us to make our entire team thoroughly aware of what transpired. I would also like to see if there is anything that I can try and do for you at this point. I will end with thanking you again for your feedback, apologizing again for your experience, and hoping to hear from you soon. I and the entire team remain at your service. Mike VanHoose, mvanhoose@klaben.com, 330-673-3139 ext 707.

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