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Klaben Chrysler Jeep Dodge Ram

Kent, OH

4.9
7,898 Reviews
Only Klaben Chrysler Jeep Dodge Ram has the Best Bottom Line Deals® on new and used cars, trucks, minivans, SUVs and crossovers! Klaben makes it this easy to buy your next car, truck, crossover, SUV or minivan. Your Best Bottom Line Deal® is posted on all your favorite Chrysler, Dodge, Jeep & Ram models. Choose from hundreds of new and used vehicles. With great value, outstanding service and a huge selection, Klaben is always Closer Than You Think!®
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1106 West Main Street

Kent, OH

44240

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Showing 7,898 reviews

July 02, 2022

The dealership was very helpful! Everyone we came into contact with was super nice, from the salesman to the loan officer! We were greeted at the door and never once made to feel pre More

by janelle.nicole.1995
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carl Esker
July 02, 2022

I got the answers I need for my oil change and very nice and service! More

by jshamblin
Recommend Dealer
Yes
Employees Worked With
Clayton Williams
July 01, 2022

Everyone made sure that our jeep experience was a positive one. Gina Williams went above and beyond to make sure we were pleased with our purchase More

by pamharrislaw
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Coco III, Gina Williams
July 01, 2022

They did a new key fob and all worked good and didn’t try to sell a lot of extra services that I don’t need More

by mayfieldrl
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt King
July 01, 2022

Very responsive when inquiring online very friendly when arriving at the dealership test driving the vehicle was pleasurable no pressure to buy at anytime at all. Salesman was kind and courteous and finance More

by lboskelly
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Franklin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Casey Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa Tryon
June 30, 2022

Wonderful staff experience as always! Great customer service! Thank you so much Justin Bolen & Steve Stephens! More

by nytab101
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin L. Bolen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Stephens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Franklin
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 29, 2022

We have returned To Klaben year after year because of the outstanding service and selection! More

by Christine M
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Hamilton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carl Esker
June 28, 2022

Love using Klaben dealership and service department for the past 15 + years. Have had always been treated with respect. We have been able to get the vehicles we wanted at a price we wanted. Don Jacobs has More

by celasage2
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don Jacobs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Franklin
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 27, 2022

I was passed from one service writer to another! The service writer I ended up with was not very knowledgeable. More

by Tim123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Aaron Gribschaw
Jun 27, 2022 -

Klaben Chrysler Jeep Dodge Ram responded

Thank you for providing us with your feedback regarding your recent visit to our service facility. I apologize for putting you in a position to be so dissatisfied with your experience. That was not our intention and there is no excuse for it. We ask for feedback because we truly want to hear it. It is our best tool for addressing any shortcomings in our processes. Might you be available for a conversation so that I can offer my personal apology and gain more insight into your visit? I promise to make this as convenient as possible. In addition, the details of any experience, good or bad, become part of the ongoing coaching and counseling with our team members. Thank you again for taking the time to complete this review. I look forward to speaking with you soon. I and the entire Klaben team remain at your service. Kindly, James Arnold Service Manager Klaben Chrysler Jeep Dodge Ram 330-673-3139 ext:409 jarnold@klaben.com

June 26, 2022

courteous employees, fast service, clean, comfortable waiting area, I have been satisfied with the repair work every time I have had to bring my vehicle in. More

by grunt
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Don Jacobs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Franklin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Coco III, Matt King, Clayton Williams
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