Kirby Kia of Ventura

I was in the market for used car, because my car had been totaled (Ford). A friend of mine was driving a cool looking small SUV ...I asked her what kind of car it was, she said It's Kia Sportage and she said totaled (Ford). A friend of mine was driving a cool looking small SUV ...I asked her what kind of car it was, she said It's Kia Sportage and she said it was her second Kia. Apparently she was in a car accident and the Officer on site said something like ...Good thing you were driving that car..(meaning the Kia) so that being said ,that was the first thing that sold me. I went on line the next day and looked up the used cars at Kirby Kia ... Bingo, there is was My Car ...right price range, the right color ,I knew it was going to be my car !! So I E-Mailed Kirby Kia and Robert called me back , I made a appointment to come to test drive it with Robert Papandrea . Robert was very busy that day, but he made me feel very comfortable and my experience with Robert was the best one I have had in my years of buying cars and I have had many !!! Jake Walters in financing was another painless experience. Jake explained everything and then some about car loans and not to mention that he served our Country proudly !! So all in all I would recommend Kirby Kia to Friends and Family ....Thank You , Judy More

The purchase has been a very painful one. It started out very well. We found a nice two year old Sedona with reasonable mileage at a reasonable price. That's when the pain started. First, they low-balled very well. We found a nice two year old Sedona with reasonable mileage at a reasonable price. That's when the pain started. First, they low-balled our trade in by $4,000. We worked through that and agreed on the terms of the deal. We signed the original contract on Saturday 5/4/13. We took the vehicle home and did a more comprehensive check of the vehicle's function. We found a few minor issues and one major issue. The major issue was probably one of sloppiness. The contract specified the vehicle mileage at 44,119. In fact, the vehicle had 4,600 more miles on the odometer. The minor issues could have been caught if a better job were done when preparing the car for sale. Things like the 12v outlets in the dash board did not work and a significant scrape on the bumper that was not obvious at night. We headed back to Kirby on Sunday to drop off our trade-in and the Sedona for service and give them a list of items that needed attention. DJ was cool to our request but agreed to "take them to his manager". A few minutes later, he agreed to fix the items that obviously should be fixed and to ask about the items that could have been fixed, but might not have been fixed on a used car. On Monday, my wife went back after talking to Thomas and finding out he hadn't been given the check list. (They seemed to be trying to make the list disappear.) She gave him the list and discussed with him and someone else. The someone else wasn't willing to agree to fix anything. He said, "We'll have to take that to the general manager!". Thomas (only reasonable person we've dealt with?) said, "No, I'm the used car manager, I have the authority to fix these things and will do so." So, back to the Kirby Monday night to sign the adjusted contracts. They adjusted the mileage on the contract and extended warranty and agreed to fix the list of minor items. We agreed to pay for some of the repairs as that seemed fair. That's when the fraud started. When we arrived at Kirby on Monday to sign the adjusted contract and mileage, we studied the contract a bit closer and noticed a $298.00 charge for "dealer accessories". When we asked about this and whether it would add to the final price of the car, Eric Schutte, the finance manager told us, "That is for a voice services package that is provided free by Kia. It will not affect the final price of the car." We discussed this some more with him and discovered it is a package that is similar to the Ford Sync Services offering. Since we were told it did not affect the final price of the car, we did not worry. If we had been told it would affect the price, we would have declined the offer. This was never discussed at any point until we just happened to notice it. Eric said he could only adjust the starting mileage on the service contract by hand. He had no way to resubmit the forms to the warranty company. This seems hard to believe, but we are prepared to check with the warranty company in a couple of weeks to make sure it has been adjusted correctly... Then, we went home and did the math. The accessory did, in fact, increase the agreed upon price of the car by $298.00 plus sales tax. At this point the issues are unresolved. We do not have the vehicle back and we are waiting for Eric's response to our request to remove the unwanted and unasked for "accessory". So, here's why we rated above so poorly... Customer Service 1 star -- Sloppiness by being over 10% off on vehicle mileage. Attempted fraud for lying about effect of accessory on price. Quality of Work N/A -- We don't have the car back from service, so we can't tell. Friendliness 1 star -- Staff is initially very friendly. But so is a shark just before he bites your leg off. Overall Experience 1 star -- Have never had a worse experience when buying a car. Would NEVER buy another car from ANY Kirby dealership and will actively tell people how bad our experience was. Price 1 start -- Initial price was fair. But, attempts at fraud and sloppiness on mileage and items that should have been caught before the car was placed for sale make this a very poor rating. My wife and I are very easy to please. If you want us to leave with a great attitude and to tell all our friends how great a dealership is, DON'T LIE TO US! Tell us the truth and let us decide how hard we want to negotiate if we're not pleased. More

My boyfriend and I had a wonderful experience at Kirby Kia of Ventura. We weren't there all day and Jake was very helpful Very satisfied. Kia of Ventura. We weren't there all day and Jake was very helpful Very satisfied. More

Thank you for an AMAZING car buying experience! My family and I are so happy with our new ( to us) vehicle. We will recommend you to all our friends! and I are so happy with our new ( to us) vehicle. We will recommend you to all our friends! More

I recently purchased a 2013 Kia Soul from Robert Papandrea at Kirby Kia. He found me the right car at the right price! Robert was helpful, easy to work with and worked hard to get me a good deal. In Papandrea at Kirby Kia. He found me the right car at the right price! Robert was helpful, easy to work with and worked hard to get me a good deal. In addition, he provided great customer service when I dropped by to see if he would help me set up my Bluetooth...thanks so much Robert! I love my Soul!! More

I recently purchase a 2014 Kia Sorento. The car is very impressive but it was Steve Earwood who sealed the deal. Steve went above and beyond to ensure we got a fair deal and were happy with the vehicle. S impressive but it was Steve Earwood who sealed the deal. Steve went above and beyond to ensure we got a fair deal and were happy with the vehicle. Steve is very honest, informative and very friendly. Steve made the whole car buying experience much better than I have ever experienced or expected. I would highly recommend this dealership to all my friends and family. And did I mention that I love my new 2014 Kia Sorento. Kelly Ritchie More

This was the best car buying experience I have ever had. My salesman Miguel helped my son find me a car and brought it to my work for me to look at. I signed and app we worked the deal over the phone and h My salesman Miguel helped my son find me a car and brought it to my work for me to look at. I signed and app we worked the deal over the phone and he brought the car back to my work with the contracts for me to sign. He took my old car and left me my new one. Then Eric Schutte found me a better interest rate on my loan rather that just leaving me with the high one like most places would do. This has been an exceptional experience. I really appreciate the way I was treated and I will come back again and again and will highly recommend you to my friends and family. Thank you so much!!! More

They were very friendly and helpful i went in for a used car and walked out with a brand new 2013 kia soul i love it and they were very accommodating and since this was the first time i purchased a car in m car and walked out with a brand new 2013 kia soul i love it and they were very accommodating and since this was the first time i purchased a car in my life and they made it really easy. More

Dave Howard has serviced my Olds Bravado since purchased there in July 2001 when it was Service Mgr Demo ,a great job, Tires now, Harry Maynard there in July 2001 when it was Service Mgr Demo ,a great job, Tires now, Harry Maynard More

My experience at this dealership was great. My salesman David showed me all the different inventory and what my options were. The car I purchased was exactly what I wanted and more. I was very pleased with David showed me all the different inventory and what my options were. The car I purchased was exactly what I wanted and more. I was very pleased with the whole experience. More