Kings INFINITI - Service Center

WORST SERVICE EVER I have been having a multitude of issues with the service department at this dealership and with my vehicle. I brought the car in for service for I have been having a multitude of issues with the service department at this dealership and with my vehicle. I brought the car in for service for an issue with the auxiliary connection amongst other things and the service member that refuses to give me his name after the last service treated me with such disrespect that I felt uncomfortable by his tone and his attitude all because as he stated was because the survey that I completed was negative and apparently he lost $2,000 last month because of it. He signed me in and out within 5 minutes telling me I had to or I wouldn't receive my vehicle back on the same day even though my vehicle was not yet finished in the first place. He said my car was connected to the database and nothing was found wrong with the car and I had to plead with him to actually go through with me what was wrong with the car all of which was followed up with a "what do you want me to do for you" or "I don't know what to tell you". They refused to wash the car for me, do the check point, and also refused to do the free oil changed that I have that are also in the system. He told me "I'm not honoring anything for you". I had to have a friend with the same exact vehicle, package, and year as mine come to the dealership and check to make sure it wasn't the device I was using and it in fact wasn't the device that is the problem. I also went into the sales department and Bob Pearl allowed me to connect my device to another car in the dealership and had no issues I even replaced the cable I was using and still have the same problem. I have had to bring the car back 3 times for the same issue and the amount of disrespect this man showed me because of a survey against the dealership and not specifically him was absolutely ABSURD and I FELT SO DISRESPECTED AND UNCOMFORTABLE THAT I WILL NEVER BUY OR LEASE ANOTHER INFINITI AND NO LONGER WISH TO KEEP THIS ONE BECAUSE OF HIS UNACCEPTABLE AND DISRESPECTFUL BEHAVIOR. Never in my life have I been treated in such a way as a consumer but his attitude and behavior was unwarranted because it is not my fault that he will lose $2,000 last month because of the way your survey format is handled. I am requesting that this man be dealt with accordingly because he has put a very bad taste in my mouth with your name and that's a shame! I shouldn't have to deal with the hassle and headache of going back and forth to the dealership and wasting my time and money because this person now has a personal vendetta with me because that's exactly what this is, personal and that is highly inappropriate for a service professional that needs to encourage a good relationship between a client and your business. I took the car in today at 7 a.m. and didn't leave until 2 p.m. and when I asked for the guy that was looking at the car they said he was at lunch and that he didn't have anymore time to deal with this issue and when I asked for a copy of my service records because they're mine they said no they aren't they're mine and refused to give me a copy. I am expecting a call regarding this matter as soon as possible because this needs to be addressed. More

3.5hrs for oil/filter schedueled for 11AM appointment, car was not touched until 2:15..so go here if you got the hours to waste in your life. - while I understand there may schedueled for 11AM appointment, car was not touched until 2:15..so go here if you got the hours to waste in your life. - while I understand there maybe other people whom have scheduled infront of me, but seriously,...3.15 hrs is just not cool. 1.5hr wait should be max (until tech preps car) if your service dept is understaff - well..hire more infiniti certified techs? to accommodate our wait time, it was done for free. - thanks? More

I have been in this service center a few times. each time I would look for the service adviser John. he is very attentive and helpful to my car problem. the place is usually packed on weekend, so i usually s I would look for the service adviser John. he is very attentive and helpful to my car problem. the place is usually packed on weekend, so i usually schedule my app't in the morning and get there as early as i can. there are miscommunication a couple of times between the service advisers and the receptionist about loaner cars availibility. sometimes i dont get a loaner but its ok. I dont like to wait at the wating room because i need to go home to take care of my daughter who was watched by my old parents. so loaner is one of the problem of this service center. the staff there is generally nice and polite. two times i needed to bring my 9 months old with me to the service center to replace a sensor.one time i went in the morning and there were a lot of people in the waiting room already. i was sitting at a corner chatting w/ another customer abt our children. about an hr or 2 later john called my name and said i needed to come back another time cos the technician broke the sensor when they were trying to put it in. now they need to reorder the part again. he sincerely apologized for the mistake. i was upset but i got no choice but to come back the following week. i went in the next wkend and it was full house there that day. i mean there are customer standing around in the waiting room. when i got there i said to john that i hope i could leave early. he said he would try his best. walked into the room there is no seat. my daughter was in the stroller and i was standing next to her. moments later the lot attentent came in and started taking chairs from other room to the waiting. and let me sit in the corner. about an hr later, john called my name and told me the car is ready and it was no charge because they broke the first one. it was very nice for them to take the responsibility. the part is not too expensive (i think its abt $350) and it's covered in my CPO warranty so i just had to pay $50. More

Terrible experience spend 6 hours for diagnostic. ... service advizer had a nasty attitude. Never come back again. I don't think Infinity should be on a luxury level. service advizer had a nasty attitude. Never come back again. I don't think Infinity should be on a luxury level. More

Cancer of the automotive world. Tried to return my vehicle back to this dealer, and was told they would not accept the car. When I asked why, I was told that they don't have room on the lot for my en vehicle back to this dealer, and was told they would not accept the car. When I asked why, I was told that they don't have room on the lot for my end of lease vehicle, and two, they just don't want to cover the cost of having this vehicle returned back to Infiniti. What? Aren't you the authorized dealer? I called back Infiniti Financial, and they wouldn't believe a word I told them about my brief, and yet extremely rude coversation that I just had with one of the sales pepole at Kings Infititi. They called another dealer on my behalf (Legacy Infiniti of LI), and scheduled a lease return without a hitch. I was considering getting another Infiniti, but this whole ordeal left a bad taste in my mouth, that is why the Nissan/Infiniti has lost me as customer. I can't even phantom how such rotten dealership such as Kings Infiniti is able to stay in business, let alone give sh!t left and right without any regard for proper business guidelines. I have informed Infiniti HQ that because of Kings Infiniti, I will no longer spend my money on any of their vehicles. Kings Infiniti is definitely the bad mark on the Infiniti brand? I've never been treated by any dealer with such arogance and disregard for business ettiqute. I've expected a lot more from a luxury car dealer. Oh well. More