Kings INFINITI - Service Center

I have been in this service center a few times. each time I would look for the service adviser John. he is very attentive and helpful to my car problem. the place is usually packed on weekend, so i usually s I would look for the service adviser John. he is very attentive and helpful to my car problem. the place is usually packed on weekend, so i usually schedule my app't in the morning and get there as early as i can. there are miscommunication a couple of times between the service advisers and the receptionist about loaner cars availibility. sometimes i dont get a loaner but its ok. I dont like to wait at the wating room because i need to go home to take care of my daughter who was watched by my old parents. so loaner is one of the problem of this service center. the staff there is generally nice and polite. two times i needed to bring my 9 months old with me to the service center to replace a sensor.one time i went in the morning and there were a lot of people in the waiting room already. i was sitting at a corner chatting w/ another customer abt our children. about an hr or 2 later john called my name and said i needed to come back another time cos the technician broke the sensor when they were trying to put it in. now they need to reorder the part again. he sincerely apologized for the mistake. i was upset but i got no choice but to come back the following week. i went in the next wkend and it was full house there that day. i mean there are customer standing around in the waiting room. when i got there i said to john that i hope i could leave early. he said he would try his best. walked into the room there is no seat. my daughter was in the stroller and i was standing next to her. moments later the lot attentent came in and started taking chairs from other room to the waiting. and let me sit in the corner. about an hr later, john called my name and told me the car is ready and it was no charge because they broke the first one. it was very nice for them to take the responsibility. the part is not too expensive (i think its abt $350) and it's covered in my CPO warranty so i just had to pay $50. More

Terrible experience spend 6 hours for diagnostic. ... service advizer had a nasty attitude. Never come back again. I don't think Infinity should be on a luxury level. service advizer had a nasty attitude. Never come back again. I don't think Infinity should be on a luxury level. More

Cancer of the automotive world. Tried to return my vehicle back to this dealer, and was told they would not accept the car. When I asked why, I was told that they don't have room on the lot for my en vehicle back to this dealer, and was told they would not accept the car. When I asked why, I was told that they don't have room on the lot for my end of lease vehicle, and two, they just don't want to cover the cost of having this vehicle returned back to Infiniti. What? Aren't you the authorized dealer? I called back Infiniti Financial, and they wouldn't believe a word I told them about my brief, and yet extremely rude coversation that I just had with one of the sales pepole at Kings Infititi. They called another dealer on my behalf (Legacy Infiniti of LI), and scheduled a lease return without a hitch. I was considering getting another Infiniti, but this whole ordeal left a bad taste in my mouth, that is why the Nissan/Infiniti has lost me as customer. I can't even phantom how such rotten dealership such as Kings Infiniti is able to stay in business, let alone give sh!t left and right without any regard for proper business guidelines. I have informed Infiniti HQ that because of Kings Infiniti, I will no longer spend my money on any of their vehicles. Kings Infiniti is definitely the bad mark on the Infiniti brand? I've never been treated by any dealer with such arogance and disregard for business ettiqute. I've expected a lot more from a luxury car dealer. Oh well. More