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2,015 Reviews of Kings INFINITI - Service Center
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October 20, 2016
Great service Very fast service and they even wash the car for you. Ron Mechler and John Russo are true professionals. They will keep me in the Infiniti family. Very fast service and they even wash the car for you. Ron Mechler and John Russo are true professionals. They will keep me in the Infiniti family. More
by Bp1900
October 20, 2016
Very good place to have your car service Very great service , very friendly , outstanding work, very good communication keeping you updated with your car, I would recommend anybody, he made Very great service , very friendly , outstanding work, very good communication keeping you updated with your car, I would recommend anybody, he made sure I was in and out fast and made sure my car was clean b4 he gave it to me More
by Louieq50s
October 20, 2016
#1 Service I've financed and leased cars all over Brooklyn and Staten Island. It's refreshing to be treated like value instead of money. I leased my Q70L through I've financed and leased cars all over Brooklyn and Staten Island. It's refreshing to be treated like value instead of money. I leased my Q70L through Roman Zeltzer with the help of ownership Enrico, needless to say they gave me the best deal with no hassle and I didn't feel sold. Now service is a breeze. I call Ron Mechler and my car is serviced quickly with no BS, a loaner when I can't wait so I can still work for the day. Between the help getting the car and keeping it running in tip top shape, Kings takes the cake. Maybe it's my charm and respect I show that helps, but either way they know good customers when they see them. I now have 2 vehicles from them with little to no issues. Thanks guys. Keep up the good work. People notice. More
by Ang712
September 23, 2016
Great Service Visit Recently brought in my 2015 Infiniti Q50 in for an oil change and the service was great! Quick and easy and the staff is all very friendly. Relaxed in Recently brought in my 2015 Infiniti Q50 in for an oil change and the service was great! Quick and easy and the staff is all very friendly. Relaxed in the waiting area while my car was being serviced. Just about an hour later and my car was brought up front looking like it just left the showroom floor. Great job! From now on I'm bringing my car to Kings Infiniti for service! More
by RJM0131
September 18, 2016
Stay AWAY Had my car serviced at this place, next day wanted to check oil level, pump the hood, guess what...., no oil dip stick, a big bolt laying on top of th Had my car serviced at this place, next day wanted to check oil level, pump the hood, guess what...., no oil dip stick, a big bolt laying on top of the engine, antifreeze tank's one mount missing, wires are not secured just hanging there, UNBELIEVABLE !!! More
by sumaliyev
Employees Worked With
John
June 17, 2016
Unhelpful, rude service rep Called to inquire about setting up a service appointment for my vehicle which was involved in a small accident, with the other party's insurance compa Called to inquire about setting up a service appointment for my vehicle which was involved in a small accident, with the other party's insurance company paying 100% of the repair costs. Asked to clarify the process, since an adjuster would have to come out from the insurance company. Was rudely told "we don't do any of that, you have to do all that yourself". He actually told me a few times to just go to a body shop instead. I've owned several luxury vehicles over the years and have worked with many service departments. 99% of the time, the general response from the service department is "we'll handle everything, coordinate everything, you have nothing to worry about". Kings Infiniti service has some of the most unhelpful, unprofessional and just straight up lazy people working there. More
by rnybk
Employees Worked With
Ron Mechler
June 03, 2016
Worse customer service I towed my car to kings Infiniti because my clutch lost pressure, which was on the Thursday before memorial weekend not knowing or was even told that I towed my car to kings Infiniti because my clutch lost pressure, which was on the Thursday before memorial weekend not knowing or was even told that the dealer was going to be close. I specifically asked for a loaner car before hand and was told they have to diagnose the vehicle first. On Friday when they first took a look at my car i was told by Ron(service manager) that the clutch is saturated in fluid and needed to be changed as the first step, not being sure of any other problems. Ron explained to me that I would get a loaner vehicle if my car wasn't ready on Friday but he was pretty sure 99% it would be. I didn't think it was a big deal because like I said I thought kings Infiniti would've been open on Saturday for me to get a loaner car. I believe Rons communication skills and his attitude towards customers needs a lot of work. A lot of my frustration being without a vehicle tying to get my family from point A to B over a 3 day memorial weekend could've been avoided if this situation was handle better and professionally. More
by Drew
Employees Worked With
Ronnie Hercules
May 17, 2015
WORST SERVICE EVER I have been having a multitude of issues with the service department at this dealership and with my vehicle. I brought the car in for service for I have been having a multitude of issues with the service department at this dealership and with my vehicle. I brought the car in for service for an issue with the auxiliary connection amongst other things and the service member that refuses to give me his name after the last service treated me with such disrespect that I felt uncomfortable by his tone and his attitude all because as he stated was because the survey that I completed was negative and apparently he lost $2,000 last month because of it. He signed me in and out within 5 minutes telling me I had to or I wouldn't receive my vehicle back on the same day even though my vehicle was not yet finished in the first place. He said my car was connected to the database and nothing was found wrong with the car and I had to plead with him to actually go through with me what was wrong with the car all of which was followed up with a "what do you want me to do for you" or "I don't know what to tell you". They refused to wash the car for me, do the check point, and also refused to do the free oil changed that I have that are also in the system. He told me "I'm not honoring anything for you". I had to have a friend with the same exact vehicle, package, and year as mine come to the dealership and check to make sure it wasn't the device I was using and it in fact wasn't the device that is the problem. I also went into the sales department and Bob Pearl allowed me to connect my device to another car in the dealership and had no issues I even replaced the cable I was using and still have the same problem. I have had to bring the car back 3 times for the same issue and the amount of disrespect this man showed me because of a survey against the dealership and not specifically him was absolutely ABSURD and I FELT SO DISRESPECTED AND UNCOMFORTABLE THAT I WILL NEVER BUY OR LEASE ANOTHER INFINITI AND NO LONGER WISH TO KEEP THIS ONE BECAUSE OF HIS UNACCEPTABLE AND DISRESPECTFUL BEHAVIOR. Never in my life have I been treated in such a way as a consumer but his attitude and behavior was unwarranted because it is not my fault that he will lose $2,000 last month because of the way your survey format is handled. I am requesting that this man be dealt with accordingly because he has put a very bad taste in my mouth with your name and that's a shame! I shouldn't have to deal with the hassle and headache of going back and forth to the dealership and wasting my time and money because this person now has a personal vendetta with me because that's exactly what this is, personal and that is highly inappropriate for a service professional that needs to encourage a good relationship between a client and your business. I took the car in today at 7 a.m. and didn't leave until 2 p.m. and when I asked for the guy that was looking at the car they said he was at lunch and that he didn't have anymore time to deal with this issue and when I asked for a copy of my service records because they're mine they said no they aren't they're mine and refused to give me a copy. I am expecting a call regarding this matter as soon as possible because this needs to be addressed. More
by Michaelmikhail01
Employees Worked With
Service consultant (didn't give his name)
February 18, 2015
3.5hrs for oil/filter schedueled for 11AM appointment, car was not touched until 2:15..so go here if you got the hours to waste in your life. - while I understand there may schedueled for 11AM appointment, car was not touched until 2:15..so go here if you got the hours to waste in your life. - while I understand there maybe other people whom have scheduled infront of me, but seriously,...3.15 hrs is just not cool. 1.5hr wait should be max (until tech preps car) if your service dept is understaff - well..hire more infiniti certified techs? to accommodate our wait time, it was done for free. - thanks? More
by weip2k
Employees Worked With
service center
May 19, 2014
NOT the Worst customer service!!! *REVISED* The manager at Kings Infiniti reached out to me and went above and beyond to ensure all my concerns were resolved promptly. Kathy still needs to take The manager at Kings Infiniti reached out to me and went above and beyond to ensure all my concerns were resolved promptly. Kathy still needs to take several lessons on customer service and professionalism, I think she's in the wrong profession *ORIGINAL REVIEW* I dealt with Kathy in service for a transmission problem with my vehicle. Her lack of professionalism is appalling. I arrived at 8:30am for a 9am appointment. I spent 3 hours there while they diagnosed the problem. Then after they diagnosed the problem, they said they were not able to provide a loaner car for me while the transmission on my car was going to be serviced. (I spoke to Infiniti consumer affairs and they told me that the dealer should provide a loaner car even if it's for a 30 minute service appointment.) terrible service, don't go there, you'll be sorry! More
by Nyyankeez86
Employees Worked With
1
