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2,093 Reviews of Kings INFINITI - Service Center
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May 31, 2018
Thorough check up of my vehicle, identified for problem& got it fixed.I was assured that the vehicle is perfectly alright & can bring for routine check up annually. got it fixed.I was assured that the vehicle is perfectly alright & can bring for routine check up annually. More
by PRREDDYMD
Verified Customer
May 31, 2018
Oil change Made an appointment for an oil change ,waited 2 hrs for my car . What's the point of making an appointment if I'm gonna wait so long . Made an appointment for an oil change ,waited 2 hrs for my car . What's the point of making an appointment if I'm gonna wait so long . More
by N.PEREZ271
Employees Worked With
Nelson Morales
May 31, 2018
Very bad They cannot solve the problem l went many times for same things so the needs to fixing really work done by problem fixed so I am not satisfied They cannot solve the problem l went many times for same things so the needs to fixing really work done by problem fixed so I am not satisfied More
by Mashrafi51212
Employees Worked With
May 31, 2018
Great Waiting could be shorter, Generally the 1st service agent was very courteous, and well mannered. During the waiting time, there were coffee, and bites Waiting could be shorter, Generally the 1st service agent was very courteous, and well mannered. During the waiting time, there were coffee, and bites available. My opinion is, the TV with Infiniti service commercial, is boring and repetitive. It need more additional interest added. More
by 12HARPERC31
Employees Worked With
Other Employees :
Asian brother , Nelson Morales, Kristal Mercado, Jonathan Then
May 31, 2018
Smooth sailing At least my first oil change should have been free. I least an Chevy Cruze also. And the first 3 oil change are free. Infiniti, at least the first o At least my first oil change should have been free. I least an Chevy Cruze also. And the first 3 oil change are free. Infiniti, at least the first one. More
by ARNOLD310
Employees Worked With
May 30, 2018
Great service GOOD JOB NELSON FROM SERVICE, I WAS VERY SATISFIED WITH YOUR PERSONAL INVOLVEMENT IN THE MATTER. KEEP UP THE GOOD WORK THANKS FOR ALL YOUR HELP GOOD JOB NELSON FROM SERVICE, I WAS VERY SATISFIED WITH YOUR PERSONAL INVOLVEMENT IN THE MATTER. KEEP UP THE GOOD WORK THANKS FOR ALL YOUR HELP More
by DLOPEZ12
Employees Worked With
Nelson Morales
May 30, 2018
Awesome service from Mr. Russo goof work, readonable prices. I’ve been there a few times and lm not dissapointed in the work or customer service. john is absolutely awesome! goof work, readonable prices. I’ve been there a few times and lm not dissapointed in the work or customer service. john is absolutely awesome! More
by stushieb
Employees Worked With
May 30, 2018
Service experience Courteous staff, timely response, completeness of the work and follow up the issue with the vehicle was explained shortly after diagnosis and next st Courteous staff, timely response, completeness of the work and follow up the issue with the vehicle was explained shortly after diagnosis and next steps were described clearly and the issue was temporarily repaired until a part is made available More
by ANUARA
Employees Worked With
May 30, 2018
Outstanding It was a great experience. The job was done thoroughly, accurately and quickly. As usual all was great. I would recommend this place for car service It was a great experience. The job was done thoroughly, accurately and quickly. As usual all was great. I would recommend this place for car service without hesitation. More
by Mivs1228
Employees Worked With
May 30, 2018
Horrible service Repairs were outrageous and did not fix the problem. Damaged my motor for the driver mirror and denied any responsibility. Was forced to purchase bran Repairs were outrageous and did not fix the problem. Damaged my motor for the driver mirror and denied any responsibility. Was forced to purchase brand new mirror for $200. Original repair issue resurfaced two weeks after $2400 repair for check engine light. Brought vehicle multiple times and was told the oil was dirty and that’s why the check engine light came on. The oil should have been checked the previous times the car was left for service and the documentation reflected that a 10 point inspection was performed. If this was so the oil issue would have been discovered previously. The car does not drive well and the service experience was horrible. Also very upset that this facility charges a 3.95% fee for non cash payment. This is outrageous and can not be legal. More
by MONIQUEDATNOVA
Employees Worked With
Horrible , Nelson Morales
