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Kings INFINITI - Service Center

Brooklyn, NY

4.7
2,016 Reviews

2,016 Reviews of Kings INFINITI - Service Center

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June 01, 2018

Helpful Knowledgeable , explained all options, very reasonable, friendly, attentive. Car given back in timely manner. Was updated often . I had very specific More

by Khamis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Megan Largana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jonathan Then
June 01, 2018

My experience at Kings have been good over the years. I have had a good rapport at Kings Infiniti over the the years. I have worked with John Russo and he is always very nice and listens to any problem I More

by rimshot
Recommend Dealer
Yes
Employees Worked With
John Russo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Megan Largana
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 01, 2018

Excellen ppl I was worried when I saw the check engine light show on the dashboard. As soon as I saw John he put my mind at ease and that he would check my car as More

by EFROS123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Russo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Megan Largana
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2018

Thorough check up of my vehicle, identified for problem& got it fixed.I was assured that the vehicle is perfectly alright & can bring for routine check up annually. More

by PRREDDYMD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Megan Largana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kristal Mercado
Sep 22, 2021 -

PRREDDYMD responded

Updated

May 31, 2018

Oil change Made an appointment for an oil change ,waited 2 hrs for my car . What's the point of making an appointment if I'm gonna wait so long . More

by N.PEREZ271
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nelson Morales
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2018

Very bad They cannot solve the problem l went many times for same things so the needs to fixing really work done by problem fixed so I am not satisfied More

by Mashrafi51212
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
John Russo
2.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2018 -

Kings INFINITI responded

We apologize you are not happy. Unfortunately on two different occasions we have not been able to confirm the noise you are complaining about. Please keep in mind we are in the service repair business, and not wanting to fix something does not do us any good. We are always honest with our clients and we will only fix what we can find. Please bring your car back when noise is happening and we will be glad to send a tech on a test drive to confirm the issue.

May 31, 2018

Great Waiting could be shorter, Generally the 1st service agent was very courteous, and well mannered. During the waiting time, there were coffee, and bites More

by 12HARPERC31
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Russo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nelson Morales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Megan Largana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Asian brother , Kristal Mercado, Jonathan Then
May 31, 2018

Smooth sailing At least my first oil change should have been free. I least an Chevy Cruze also. And the first 3 oil change are free. Infiniti, at least the first o More

by ARNOLD310
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Russo
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2018

Great service GOOD JOB NELSON FROM SERVICE, I WAS VERY SATISFIED WITH YOUR PERSONAL INVOLVEMENT IN THE MATTER. KEEP UP THE GOOD WORK THANKS FOR ALL YOUR HELP More

by DLOPEZ12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nelson Morales
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2018

Awesome service from Mr. Russo goof work, readonable prices. I’ve been there a few times and lm not dissapointed in the work or customer service. john is absolutely awesome! More

by stushieb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Russo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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