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Kings INFINITI - Service Center

Brooklyn, NY

4.7
2,016 Reviews

2,016 Reviews of Kings INFINITI - Service Center

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July 03, 2018

Endurance Auto Warranty Not Accepted Here Like the tittle says...so if you try to use it and they don't say anything about not to...you will be charged the $247 bucks for the diagnostic as I w More

by STREETCAR70
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jonathan Then
Jul 03, 2018 -

Kings INFINITI responded

Mr. Bryant , Your 3rd party warranty called Endurance apparently is not accepted at our service facility. You needed an A/C compressor,and your front transfer case had noise and leaking, front sway bar bushing and links were worn, as well as your bottom exhaust muffler was leaking. We communicated the diagnostic fee upon speaking to Jonathan. Jonathan advised that your vehicle was not safe to drive and recommended to have it towed out. The safety of our customers is our highest concern. We hope to have the opportunity to service your vehicle moveing forward.

July 02, 2018

Excellent experience with the service advisor The service advisor was helpful, he answered all my questions, and got my car fixed in a excellent time management, I got my car on time with excellen More

by JIANPEIZHENG1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nelson Morales
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 02, 2018

Efficient as always. The service center provided excellent service as always. The wait was not too long and the price quotes was what paid.Overall it was a great experienc More

by SLOCUS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Russo
4.0
This rating includes all reviews, with more weight given to recent reviews.
July 02, 2018

Very Good The Reception from the valet thru the exceptional caring "service Writer" was noteworthy. Every concern was addressed & reviewed and issues explained More

by 1602Tour
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Russo
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 01, 2018

First service Came in on time as scheduled on the phone and went right through. Had my first service with no problems in a matter of two hours More

by ABDOLMALIK94
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nelson Morales
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 01, 2018

Always good service I know my car will be well taken care of. I am always happy with the service. And I also appreciate the car wash. Thanks. More

by LEONE2200
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Then
July 01, 2018

Great place , great service My experience in this place is always a pleasure dealing with everyone here, my car can only be serviced here. Thanks John Russo for being great at wh More

by BENJAMIN.REQUENO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Russo
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 01, 2018

Smooth transition very helpful Fast and always have coupons, always check for other stuff, and advise what other things need to be repair. Clean service area always and friendly More

by smentor77
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Then
July 01, 2018

Great service Excellent service , great ambition . . Valet parking guys get the car very clean inside and out side . Very helpful and professional , John was aware More

by Willy2273
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Russo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nelson
July 01, 2018

Excellent service All of the service advisors and mechanics are very professional and the work is Excellent. I would highly recommend anyone with an Infiniti to bring More

by LOISMAYNARD88
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Russo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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