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Kings INFINITI

Brooklyn, NY

4.8
3,674 Reviews
Kings Infiniti offers many automotive products and services to our customers. From quality new Infiniti vehicles to used cars, we know anyone looking for a vehicle in Brooklyn will likely find what they want at our dealership. We carry a comprehensive line of all Infiniti vehicles, making us a good choice as your Infiniti car dealer. Our services include trusted Infiniti car repair, original Infiniti parts, and financing to help our customers purchase the car of their dreams. Call Kings Infiniti at (718) 646-3331, or come visit us in person. We're conveniently located at 20 Neptune Avenue and look forward to helping you with your automotive needs.
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20 Neptune Ave

Brooklyn, NY

11235

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Showing 3,674 reviews

July 11, 2014

Great lease experience...cheaper then anywhere nearby Quoted lowest possible lease anywhere in the area and followed through on price...GREAT overall experience....Natasha was phenomenal over the phone an More

by jlefler9108
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Natasha Kingston
June 11, 2014

Great car buying experience I was in the market to lease an Infiniti QX60 and was looking for a specific color and certain features. Upon contacting several dealers it proved to More

by annerys921
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Natasha Kingston
June 09, 2014

new car lease I'm writing to convey my very satisfied experience in dealing with salesman Buddy Naipaulo. I had initially gone to Kings to pick up two new infinitie More

by pjdel
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
June 09, 2014

Sales Roman was not only very professional but very straight forward. He worked around my schedule with no hesitations. He was very patient with me while More

by nholness
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
May 19, 2014

NOT the Worst customer service!!! *REVISED* The manager at Kings Infiniti reached out to me and went above and beyond to ensure all my concerns were resolved promptly. Kathy still needs to take More

by Nyyankeez86
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
1
Jun 05, 2014 -

Kings INFINITI responded

We understand your frustration and extend our apologies. For the record we have reached out to you multiple times by phone to personally discuss the frustration and further understand what exactly happend. On our last discussion you informed us that you would do what you can about the negative review since you realized we are trying to help and extend service professionally to you. It is of course your right as a customer to communicate frustration, just as it is our right to communicate how we tried to help and rectify the problem. We hope that you do indeed give us another chance as we have tried to communicate to you.

April 12, 2014

Will never do business with Kings Infiniti. Stay away. I've had some really unpleasant experiences with this dealership particularly service center in the past and today 4/12/2014 was even worse. I made a More

by Xavior
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
John Russo
Apr 14, 2014 -

Kings INFINITI responded

We are really sorry that you are upset. We expected you to be happy and appreciative that we were honest enough to tell you that from experience, changing your transmission oil at that mileage is not the best move. During your hour and 45 minute wait, we did extensive testing on the electronics, test drove the truck, and performed other safety checks – all for which we did NOT charge you. It would have been very easy to change the oil and take your money; however, we had nothing but your best interest at hand. Again, sorry that in today’s day and age of unfair charges and rip off artists, an honest dealer turned out to be a very bad experience for you.

March 26, 2014

I have been in this service center a few times. each time I would look for the service adviser John. he is very attentive and helpful to my car problem. the place is usually packed on weekend, so i usually s More

by y2kspacecowboy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Russo
January 29, 2014

I leased an Infiniti G37x in Oct/2010 from Roman who was a great sales then. So I went back to him last week to lease a Q50, he still the best sales I have ever met during the past 30 years when I buy or le More

by Stanley918
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
January 28, 2014

I recently leased the Infiniti Q50, my Fifth different Infiniti, it was awesome experience working with Natasha and Roman. Negotiated the entire deal over the phone, and Natasha went out of her way to ens More

by Edonald72
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Natasha Kingston
Jan 29, 2014 -

Kings INFINITI responded

Hey, thanks for the positive feedback! Natasha and Roman work great together, and when all parties of the sales process stay in sync -- it allows for such a seamless transition, similar to what you experienced. We look forward to seeing you again, and make sure you visit us for your first free oil change at 2875 Coney Island Avenue

January 07, 2014

Bob was great and told us all of the right things we needed to hear about leasing our new G37x! We are excited to drive our new car!!! More

by iidalexii
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Pearl
Jan 07, 2014 -

Kings INFINITI responded

Thanks for your input! We look forward to doing more business with you in the future! Remember, your first oil change is FREE from Kings Infiniti Service. If you have any other questions, you know where and how you can reach us!

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