Kings INFINITI

Great Service Visit Recently brought in my 2015 Infiniti Q50 in for an oil change and the service was great! Quick and easy and the staff is all very friendly. Relaxed in Recently brought in my 2015 Infiniti Q50 in for an oil change and the service was great! Quick and easy and the staff is all very friendly. Relaxed in the waiting area while my car was being serviced. Just about an hour later and my car was brought up front looking like it just left the showroom floor. Great job! From now on I'm bringing my car to Kings Infiniti for service! More

Stay AWAY Had my car serviced at this place, next day wanted to check oil level, pump the hood, guess what...., no oil dip stick, a big bolt laying on top of th Had my car serviced at this place, next day wanted to check oil level, pump the hood, guess what...., no oil dip stick, a big bolt laying on top of the engine, antifreeze tank's one mount missing, wires are not secured just hanging there, UNBELIEVABLE !!! More

Horrible experience. They are extremely unprofessional. I scheduled a Test Drive for a new Q50 with Buddy Naipaul. I rush to get there after work, and the guy is like, "Who are you? We had an appointment?" I scheduled a Test Drive for a new Q50 with Buddy Naipaul. I rush to get there after work, and the guy is like, "Who are you? We had an appointment?" He totally forgot! Then he goes off and comes back a few minutes later, telling me that his manager just sold off the car I was supposed to test drive. Fine, I agreed to come back the next day, no problem. Today (being the next day), I rush to get there on time, again, and he's not even around! Had to hunt him down in his office, after wandering around for about 10 minutes, aimlessly. I sit down in his office, and he immediately starts talking numbers, never mind that I actually want to try the car before deciding to plunk down money. I told him about a very tentative offer I had over the phone from a leasing company. I'm not sure if it's legit, it was just one vague phone call. The guy calls his manager, and tells me he can't match it and I should leave. Seriously!?!? I rushed over after work twice, and he won't even give me a chance to get a test drive? I told him that the leasing offer might very well be BS, and I might end up buying the car from him, but at that point he didn't want to hear anything. Either I sign an agreement letter that I will be buying it from them BEFORE the test drive, or I can get out! So I got out. Is this how you're supposed to treat potential customers? Now, even if I end up paying more somewhere else, I swear Kings Infinity will never see a penny from me, or any of my friends/family. Do yourself a favor, if you're in the market for an Infinity try absolutely anybody else, these guys are horrible. More

Unhelpful, rude service rep Called to inquire about setting up a service appointment for my vehicle which was involved in a small accident, with the other party's insurance compa Called to inquire about setting up a service appointment for my vehicle which was involved in a small accident, with the other party's insurance company paying 100% of the repair costs. Asked to clarify the process, since an adjuster would have to come out from the insurance company. Was rudely told "we don't do any of that, you have to do all that yourself". He actually told me a few times to just go to a body shop instead. I've owned several luxury vehicles over the years and have worked with many service departments. 99% of the time, the general response from the service department is "we'll handle everything, coordinate everything, you have nothing to worry about". Kings Infiniti service has some of the most unhelpful, unprofessional and just straight up lazy people working there. More

Worse customer service I towed my car to kings Infiniti because my clutch lost pressure, which was on the Thursday before memorial weekend not knowing or was even told that I towed my car to kings Infiniti because my clutch lost pressure, which was on the Thursday before memorial weekend not knowing or was even told that the dealer was going to be close. I specifically asked for a loaner car before hand and was told they have to diagnose the vehicle first. On Friday when they first took a look at my car i was told by Ron(service manager) that the clutch is saturated in fluid and needed to be changed as the first step, not being sure of any other problems. Ron explained to me that I would get a loaner vehicle if my car wasn't ready on Friday but he was pretty sure 99% it would be. I didn't think it was a big deal because like I said I thought kings Infiniti would've been open on Saturday for me to get a loaner car. I believe Rons communication skills and his attitude towards customers needs a lot of work. A lot of my frustration being without a vehicle tying to get my family from point A to B over a 3 day memorial weekend could've been avoided if this situation was handle better and professionally. More